---
description: Compare JIRA Service Management vs HaloITSM for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare JIRA Service Management vs HaloITSM | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [JIRA Service Management \<span\>vs\</span\> HaloITSM](https://www.getapp.za.com/compare/91811/130803/jira-service-management/vs/haloitsm)

# Compare JIRA Service Management vs HaloITSM

Canonical: https://www.getapp.za.com/compare/91811/130803/jira-service-management/vs/haloitsm

> Detailed comparison between JIRA Service Management and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | HaloITSM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 779 | 44 |
| **Starting Price** | US$20,00 | £49,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CRM
- Capacity Management
- Contract/License Management
- Customizable Reports
- Document Management
- Email Management
- Help Desk Management
- License Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CRM
- Capacity Management
- Contract/License Management
- Customizable Reports
- Document Management
- Email Management
- Help Desk Management
- License Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View JIRA Service Management Profile](https://www.getapp.za.com/software/91811/jira-service-management)
- [View HaloITSM Profile](https://www.getapp.za.com/software/130803/haloitsm)
- [View Original Comparison](https://www.getapp.za.com/compare/91811/130803/jira-service-management/vs/haloitsm)

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