Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$20,00/month

  • Free
  • Subscription

Starting from

US$100,00/month

  • Free
  • Subscription

Overall rating

4,4 /5
(262)
Ease of Use
4,2/5
Features & Functionality
4,3/5
Customer Service
4,3/5
Value for Money
4,2/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 98

  • API
  • Access Controls/Permissions
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Application Development
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audio Capture
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Management
  • Big Data Analytics
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Concatenated Speech
  • Configuration Management
  • Content Creation
  • Contract/License Management
  • Cost Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Document Storage
  • Email Alerts
  • Email Management
  • Employee Activity Monitoring
  • Employee Portal
  • Employee Self Service
  • Feedback Management
  • Filtering
  • For Sales Teams/Organizations
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Image Analysis
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • License Management
  • ML Algorithm Library
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Neural Network Modeling
  • Patch Management
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Routing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Skills Assessment
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Visual Analytics
  • Voice Recognition
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 53

  • API
  • Access Controls/Permissions
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Application Development
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audio Capture
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Management
  • Big Data Analytics
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Concatenated Speech
  • Configuration Management
  • Content Creation
  • Contract/License Management
  • Cost Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Document Storage
  • Email Alerts
  • Email Management
  • Employee Activity Monitoring
  • Employee Portal
  • Employee Self Service
  • Feedback Management
  • Filtering
  • For Sales Teams/Organizations
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Image Analysis
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • License Management
  • ML Algorithm Library
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Neural Network Modeling
  • Patch Management
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Routing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Skills Assessment
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Visual Analytics
  • Voice Recognition
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • 8x8 Contact Center
  • Asana
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • Box
  • Confluence
  • DocuSign
  • Dropbox Business
  • Emburse Abacus
  • Freshdesk
  • GitHub
  • Gliffy Diagram
  • Google Analytics
  • Google Docs
  • Google Drive
  • HipChat
  • HootSuite
  • Intercom
  • Jira
  • Kayako
  • LiveChat
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • OneDrive
  • PagerDuty
  • Quip
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Stride
  • Toggl Track
  • Trello
  • Userlane
  • Workplace by Facebook
  • Zendesk
  • Zephyr
  • draw.io
  • 8x8 Contact Center
  • Asana
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • Box
  • Confluence
  • DocuSign
  • Dropbox Business
  • Emburse Abacus
  • Freshdesk
  • GitHub
  • Gliffy Diagram
  • Google Analytics
  • Google Docs
  • Google Drive
  • HipChat
  • HootSuite
  • Intercom
  • Jira
  • Kayako
  • LiveChat
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • OneDrive
  • PagerDuty
  • Quip
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Stride
  • Toggl Track
  • Trello
  • Userlane
  • Workplace by Facebook
  • Zendesk
  • Zephyr
  • draw.io