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JIRA Service Management vs Polarion ALM

JIRA Service Management

4.5 (714)
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Polarion ALM

4.4 (19)
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Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
View profile
Connect DevOps teams and projects, and improve application development processes with a single, unified solution for requirements, coding, testing, and release.
Connect DevOps teams and projects, and improve application development processes with a single, unified solution for requirements, coding, testing,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
View profile

Starting from

US$19.04/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(714)

Ease of Use

4.2/ 5

Features

4.4/ 5

Customer Service

4.3/ 5

Value for Money

4.3/ 5
Read all reviews

Overall rating

4.4 /5
(19)

Ease of Use

4.1/ 5

Features

4.5/ 5

Customer Service

3.9/ 5

Value for Money

4.2/ 5
Read all reviews

Total features 112

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Administrator Level Control
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Test Generation
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Backup and Recovery
  • Barcoding/RFID
  • Baseline Manager
  • Bug Tracking
  • Bug/Issue Capture
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Conflict Tracking
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Database Support
  • Defect Tracking
  • Deliverables Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Feedback Management
  • File Management
  • For Developers
  • For IT Project Management
  • Full Text Search
  • Graphical User Interface
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Iteration Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Offline Access
  • On Call Scheduling
  • Patch Management
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Tracking
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release Management
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requirements Review
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • Safety Incident Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Software Development
  • Source Control
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Test Case Tracking
  • Test Library Maintenance
  • Test Run Tracking
  • Testing/QA Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Version Control
  • Web App Development
  • Widgets
  • Workflow Management

Total features 53

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Administrator Level Control
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Test Generation
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Backup and Recovery
  • Barcoding/RFID
  • Baseline Manager
  • Bug Tracking
  • Bug/Issue Capture
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Conflict Tracking
  • Contract Drafting
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Database Support
  • Defect Tracking
  • Deliverables Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Feedback Management
  • File Management
  • For Developers
  • For IT Project Management
  • Full Text Search
  • Graphical User Interface
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Iteration Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Lifecycle Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Offline Access
  • On Call Scheduling
  • Patch Management
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Tracking
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release Management
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requirements Review
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • Safety Incident Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Software Development
  • Source Control
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Test Case Tracking
  • Test Library Maintenance
  • Test Run Tracking
  • Testing/QA Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Version Control
  • Web App Development
  • Widgets
  • Workflow Management
  • 8x8 Contact Center
  • Admin Tools for Jira
  • Agile Poker for Jira
  • Apwide Golive
  • Asana
  • Asset Management for Jira
  • Asset Tracker for Jira
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • BigGantt
  • BigPicture
  • BigQuery Connector for Jira
  • Boomerang: Reminders for Jira Issues
  • Box
  • Calendar for Jira
  • Cards for Jira
  • Chat for Jira Service Desk
  • Checklist for Jira
  • Clerk Invoices
  • Confluence
  • Dashboard Hub for Jira
  • Delivery Tracking & Reporting for Jira
  • Didit
  • Docusign
  • Dropbox Business
  • EazyBI Cloud
  • Elements Connect
  • Email&Tasks: Jira Cloud for Gmail
  • Excel-like Issue Editor for Jira
  • Excel-like Tables for Jira
  • Forms & Checklists for Jira
  • Foxly
  • Freshdesk
  • GitHub
  • Gliffy
  • Google Analytics 360
  • Google Docs
  • Google Drive
  • Google Sheets
  • Hootsuite
  • HubSpot CRM Integration for Jira
  • Instabug
  • Intercom
  • Issue History for Jira
  • JXL
  • Jenkins
  • Jira
  • Kayako
  • Linksy
  • LiveChat
  • Mermaid Chart
  • Metric.ai
  • Microsoft 365
  • Microsoft 365 for Jira
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft Power BI Connector for Jira
  • Microsoft SharePoint
  • OKR for Jira
  • OneDrive
  • Oracle Analytics Connector for Jira
  • PagerDuty
  • Power BI Connector for Jira
  • QAlity Plus
  • QMetry Test Manager
  • Quip
  • Revyz Data Manager for Jira
  • Rewind
  • SLA Time and Report for Jira
  • SQL Connector for Jira
  • Salesforce Sales Cloud
  • ScriptRunner
  • ScriptRunner for Jira
  • ServiceNow
  • Slack
  • Smart Git Integration for Jira
  • SumUp
  • TFS4JIRA
  • Tableau Connector for Jira
  • Tempo Timesheets
  • TimeTracker
  • Toggl Track
  • TraceabilityX for Jira
  • Trello
  • UpRaise
  • Userlane
  • Usersnap
  • Vansah Test Management for Jira
  • WBS Gantt Chart for Jira
  • Watchtower
  • Workplace from Meta
  • XTractor for Jira
  • Xray
  • Zendesk Suite
  • Zephyr Enterprise
  • Zephyr Scale
  • draw.io
  • monday.com
Not provided by vendor

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