Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$20,00/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,4 /5
(264)
Ease of Use
4,2/5
Features & Functionality
4,3/5
Customer Service
4,3/5
Value for Money
4,2/5

Overall rating

4,4 /5
(57)
Ease of Use
4/5
Features & Functionality
4,4/5
Customer Service
4,1/5
Value for Money
4/5

Total features 98

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Query
  • Administrative Reporting
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Indicator
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Employee Portal
  • Employee Self Service
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Graphical Workflow Editor
  • Heatmaps
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Projects
  • Network Monitoring
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Routing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 99

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Query
  • Administrative Reporting
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Indicator
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Custom Development
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Employee Portal
  • Employee Self Service
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Graphical Workflow Editor
  • Heatmaps
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Cost Management
  • IT Reporting
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Cost Reporting
  • License Management
  • Lifecycle Management
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Projects
  • Network Monitoring
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Routing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timeline Management
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • 8x8 Contact Center
  • Asana
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • Box
  • Confluence
  • DocuSign
  • Dropbox Business
  • Emburse Abacus
  • Freshdesk
  • GitHub
  • Gliffy Diagram
  • Google Analytics
  • Google Docs
  • Google Drive
  • HipChat
  • HootSuite
  • Intercom
  • Jira
  • Kayako
  • LiveChat
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • OneDrive
  • PagerDuty
  • Quip
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Stride
  • Toggl Track
  • Trello
  • Userlane
  • Workplace by Facebook
  • Zendesk
  • Zephyr
  • draw.io
  • 8x8 Contact Center
  • Asana
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • Box
  • Confluence
  • DocuSign
  • Dropbox Business
  • Emburse Abacus
  • Freshdesk
  • GitHub
  • Gliffy Diagram
  • Google Analytics
  • Google Docs
  • Google Drive
  • HipChat
  • HootSuite
  • Intercom
  • Jira
  • Kayako
  • LiveChat
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • OneDrive
  • PagerDuty
  • Quip
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Stride
  • Toggl Track
  • Trello
  • Userlane
  • Workplace by Facebook
  • Zendesk
  • Zephyr
  • draw.io