LiveOps vs RingCentral Contact Center
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Overview
A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction database. It has features such as scalable contact center solution using a pay-as-you-go model customize reports, design IVRs and more.
A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools
RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$95.00
- Free Version
- Free Trial
- Subscription
Starting from
US$65.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4/ 5Features
3.7/ 5Customer Service
4/ 5Value for Money
3.6/ 5Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
4.2/ 5Value for Money
4.0/ 5Features
Total features 14
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Customizable Reports
- Data Import/Export
- Email Management
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Interaction Tracking
- Keyword Tracking
- Labor Forecasting
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Scheduled Recording
- Screen Capture
- Screen Recording Software
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Video Conferencing
- VoIP Connection
- Voice Mail
- Web-based Deployment
- Workflow Management
- Workforce Management
Total features 108
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Customizable Reports
- Data Import/Export
- Email Management
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Interaction Tracking
- Keyword Tracking
- Labor Forecasting
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Scheduled Recording
- Screen Capture
- Screen Recording Software
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Video Conferencing
- VoIP Connection
- Voice Mail
- Web-based Deployment
- Workflow Management
- Workforce Management
Integrations
- Aha!
- Akazio Cloud Archive
- Asana
- AuditWise
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- Bubble
- BugSnag
- Calabrio ONE
- CalendarHero
- Chatlayer
- Chili Piper
- Chrometa
- ChronicCareIQ
- ClicData
- Cloze
- Cognigy.AI
- Cognitive View
- Conduit
- Creatio CRM
- DVSAnalytics Workforce Optimization
- DaVinci
- DialogTech
- Dropbox Business
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Five9
- Fivetran
- Flex
- Freshdesk
- GitHub
- Gong.io
- Google Drive
- Google Forms
- Google Workspace
- Helpwise
- IndusTrack
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Mailchimp
- Make
- Marchex
- MediYeti
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Outplay
- PCRecruiter
- Pipedream
- Presults
- Prodoscore
- Rafiki
- Re:amaze
- ReTeam
- RingCentral Engage Voice
- SalesNexus
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sendit
- ServiceNow
- Slack
- SmartAdvocate
- SmartBot360
- Smartly.AI
- Solvemate
- Squire
- SugarCRM
- Talkwalker
- Textel
- Thryv
- Trello
- Twitter/X
- Vertrax
- Voyager Infinity
- Workato
- Xima CCaaS
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- digno
- serviceminder.io
- Aha!
- Akazio Cloud Archive
- Asana
- AuditWise
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- Bubble
- BugSnag
- Calabrio ONE
- CalendarHero
- Chatlayer
- Chili Piper
- Chrometa
- ChronicCareIQ
- ClicData
- Cloze
- Cognigy.AI
- Cognitive View
- Conduit
- Creatio CRM
- DVSAnalytics Workforce Optimization
- DaVinci
- DialogTech
- Dropbox Business
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Five9
- Fivetran
- Flex
- Freshdesk
- GitHub
- Gong.io
- Google Drive
- Google Forms
- Google Workspace
- Helpwise
- IndusTrack
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Mailchimp
- Make
- Marchex
- MediYeti
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Outplay
- PCRecruiter
- Pipedream
- Presults
- Prodoscore
- Rafiki
- Re:amaze
- ReTeam
- RingCentral Engage Voice
- SalesNexus
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sendit
- ServiceNow
- Slack
- SmartAdvocate
- SmartBot360
- Smartly.AI
- Solvemate
- Squire
- SugarCRM
- Talkwalker
- Textel
- Thryv
- Trello
- Twitter/X
- Vertrax
- Voyager Infinity
- Workato
- Xima CCaaS
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- digno
- serviceminder.io
