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LiveOps vs VICIdial

LiveOps

3.7 (6)
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VICIdial

4.7 (265)
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A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction database. It has features such as scalable contact center solution using a pay-as-you-go model customize reports, design IVRs and more.
A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$95.00

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$400.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

3.7 /5
(6)

Ease of Use

4/ 5

Features

3.7/ 5

Customer Service

4/ 5

Value for Money

3.6/ 5
Read all reviews

Overall rating

4.7 /5
(265)

Ease of Use

4.4/ 5

Features

4.7/ 5

Customer Service

4.6/ 5

Value for Money

4.8/ 5
Read all reviews

Total features 14

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Email Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduled Recording
  • Text to Speech
  • Third-Party Integrations
  • VoIP
  • VoIP Connection
  • Voice Mail

Total features 85

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Email Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduled Recording
  • Text to Speech
  • Third-Party Integrations
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Asterisk
  • AuguTech
  • Convoso
  • Gmail
  • Google Docs
  • Google Workspace
  • HubSpot CRM
  • Insightly
  • Lawmatics
  • Less Annoying CRM
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • SugarCRM
  • TeamSupport
  • Vtiger CRM
  • WordPress
  • Zendesk Suite
  • Zoho CRM
  • Zoiper
  • eFax
  • monday.com
  • Asterisk
  • AuguTech
  • Convoso
  • Gmail
  • Google Docs
  • Google Workspace
  • HubSpot CRM
  • Insightly
  • Lawmatics
  • Less Annoying CRM
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • SugarCRM
  • TeamSupport
  • Vtiger CRM
  • WordPress
  • Zendesk Suite
  • Zoho CRM
  • Zoiper
  • eFax
  • monday.com

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