Zendesk Suite vs Zoho Analytics
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Overview
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Zoho Analytics is a self-service BI and analytics platform that helps users get new insights from their business data.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$55.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$30.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.4/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Ease of Use
4.2/ 5Features
4.3/ 5Customer Service
4.1/ 5Value for Money
4.3/ 5Features
Total features 180
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Application Development
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Charting
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Blending
- Data Capture and Transfer
- Data Cleansing
- Data Connectors
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Management
- Data Quality Control
- Data Synchronization
- Data Transformation
- Data Visualization
- Database Support
- Decision Support Software
- Discussions/Forums
- Document Storage
- Drag & Drop
- ETL Tools
- Email Management
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- Financial Reporting
- For Insurance Industry
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Functions/Calculations
- Gamification
- Geographic Maps
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- High Volume Processing
- IVR
- Inbound Call Center
- Incident Management
- Information Governance
- Integration into Third Party Applications
- Interaction Tracking
- Interactive Content
- Interactive Reports
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Reports
- Mobile Access
- Mobile Dashboards
- Mobile Reporting
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple Scripts
- Natural Language Search
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Private Dashboards
- Proactive Chat
- Problem Management
- Procurement Management
- Profitability Analysis
- Progressive Dialer
- Project Management
- Public Dashboards
- Publishing/Sharing
- Quality Assurance
- Query Builder
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled/Automated Reports
- Screen Sharing
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Self-service Analytics
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Page View
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Storytelling
- Streaming Analytics
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trend/Problem Indicators
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- Visual Analytics
- Visual Discovery
- VoIP Connection
- Voice Customization
- Voice Mail
- Web-based Deployment
- Widgets
- Win/Loss Analysis
- Workflow Management
Total features 77
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Application Development
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Charting
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Blending
- Data Capture and Transfer
- Data Cleansing
- Data Connectors
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Management
- Data Quality Control
- Data Synchronization
- Data Transformation
- Data Visualization
- Database Support
- Decision Support Software
- Discussions/Forums
- Document Storage
- Drag & Drop
- ETL Tools
- Email Management
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- Financial Reporting
- For Insurance Industry
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Functions/Calculations
- Gamification
- Geographic Maps
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- High Volume Processing
- IVR
- Inbound Call Center
- Incident Management
- Information Governance
- Integration into Third Party Applications
- Interaction Tracking
- Interactive Content
- Interactive Reports
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- KPI Monitoring
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Reports
- Mobile Access
- Mobile Dashboards
- Mobile Reporting
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Multiple Scripts
- Natural Language Search
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Private Dashboards
- Proactive Chat
- Problem Management
- Procurement Management
- Profitability Analysis
- Progressive Dialer
- Project Management
- Public Dashboards
- Publishing/Sharing
- Quality Assurance
- Query Builder
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled/Automated Reports
- Screen Sharing
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Self-service Analytics
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Page View
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Storytelling
- Streaming Analytics
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trend/Problem Indicators
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- Visual Analytics
- Visual Discovery
- VoIP Connection
- Voice Customization
- Voice Mail
- Web-based Deployment
- Widgets
- Win/Loss Analysis
- Workflow Management
Integrations
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Agile Central
- Aha!
- Aircall
- Akita
- Algolia
- Amazon RDS
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- Bird
- Bitium
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- CXone Mpower
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- ConnectWise ScreenConnect
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- DataHero
- Databox
- Device42
- Dialpad
- Dropbox Business
- Drupal
- EZ Texting
- EZOfficeInventory
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- Get Satisfaction
- GetResponse
- Google Ads
- Google Analytics 360
- Google Drive
- Google Workspace
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity
- Igloo
- Inbenta
- Insightly
- Instabug
- Intercom
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall
- Klaviyo
- Kommo
- Kudos
- Lessonly
- LinkedIn for Business
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Mailchimp
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- ManageEngine SupportCenter Plus
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- Nicereply
- Nutshell
- Okta
- Olark
- OneDrive
- OneLogin
- Operations Hub
- OpsGenie
- OroCRM
- Ottspotta
- OutSystems
- PagerDuty
- PandaDoc
- Panoply
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Projector by BigTime
- QuickBooks Online
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- SAP Business One
- Sailthru by Marigold
- SalesSeek
- Salesforce Sales Cloud
- ScreenSteps
- Segment
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- Stripe
- SugarCRM
- SupportSync
- SurveyLab
- SurveyMonkey
- TMetric
- Talkdesk
- TeamViewer Remote
- Teamgate
- Teamwork Desk
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Transifex
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twitter/X
- UserVoice
- Userlike
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- Xero
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zight (formerly CloudApp)
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Campaigns
- Zoho Creator
- Zoho Desk
- Zoho Inventory
- Zoho Invoice
- Zoho People
- Zoho Projects
- Zoho Recruit
- Zoho Survey
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Agile Central
- Aha!
- Aircall
- Akita
- Algolia
- Amazon RDS
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- Bird
- Bitium
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- CXone Mpower
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- ConnectWise ScreenConnect
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- DataHero
- Databox
- Device42
- Dialpad
- Dropbox Business
- Drupal
- EZ Texting
- EZOfficeInventory
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- Get Satisfaction
- GetResponse
- Google Ads
- Google Analytics 360
- Google Drive
- Google Workspace
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity
- Igloo
- Inbenta
- Insightly
- Instabug
- Intercom
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall
- Klaviyo
- Kommo
- Kudos
- Lessonly
- LinkedIn for Business
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Mailchimp
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- ManageEngine SupportCenter Plus
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- Nicereply
- Nutshell
- Okta
- Olark
- OneDrive
- OneLogin
- Operations Hub
- OpsGenie
- OroCRM
- Ottspotta
- OutSystems
- PagerDuty
- PandaDoc
- Panoply
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Projector by BigTime
- QuickBooks Online
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- SAP Business One
- Sailthru by Marigold
- SalesSeek
- Salesforce Sales Cloud
- ScreenSteps
- Segment
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- Stripe
- SugarCRM
- SupportSync
- SurveyLab
- SurveyMonkey
- TMetric
- Talkdesk
- TeamViewer Remote
- Teamgate
- Teamwork Desk
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Transifex
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twitter/X
- UserVoice
- Userlike
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- Xero
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zight (formerly CloudApp)
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Campaigns
- Zoho Creator
- Zoho Desk
- Zoho Inventory
- Zoho Invoice
- Zoho People
- Zoho Projects
- Zoho Recruit
- Zoho Survey
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters