---
description: Compare Zendesk Suite vs Highrise for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs Highrise | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Zendesk Suite \<span\>vs\</span\> Highrise](https://www.getapp.za.com/compare/9448/10054/zendesk/vs/highrise-crm)

# Compare Zendesk Suite vs Highrise

Canonical: https://www.getapp.za.com/compare/9448/10054/zendesk/vs/highrise-crm

> Detailed comparison between Zendesk Suite and Highrise. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Highrise |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4080 | 130 |
| **Starting Price** | US$115,00 | US$24,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- CRM
- Campaign Management
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customer Support
- Data Import/Export
- Document Storage
- Interaction Tracking
- Lead Management
- Performance Metrics
- Reporting/Analytics
- Sales Pipeline Management
- Search
- Search/Filter
- Self Service Portal
- Task Management
- Template Management
- Workflow Management

### Highrise

- API
- CRM
- Campaign Management
- Contact Management
- Customer Support
- Data Import/Export
- Document Storage
- Interaction Tracking
- Lead Management
- Performance Metrics
- Reporting/Analytics
- Sales Pipeline Management
- Search
- Search/Filter
- Self Service Portal
- Task Management
- Template Management
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.za.com/software/9448/zendesk)
- [View Highrise Profile](https://www.getapp.za.com/software/10054/highrise-crm)
- [View Original Comparison](https://www.getapp.za.com/compare/9448/10054/zendesk/vs/highrise-crm)

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