Zendesk Suite vs Issuetrak

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Issuetrak is a ticketing system software that offers a range of features for help desks, workflow/task management, customer service, and complaint support. With its omnichannel ticket submission, issue hub, round-robin issue assignment, and knowledge base capabilities, Issuetrak helps organizations streamline their support processes and improve customer satisfaction.
Issuetrak is a ticketing system software that offers a range of features for help desks, workflow/task management, customer service, and complaint...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$55.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$27.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(4,022)

Ease of Use

4.3/ 5

Features

4.4/ 5

Customer Service

4.3/ 5

Value for Money

4.2/ 5

Overall rating

4.6 /5
(188)

Ease of Use

4.4/ 5

Features

4.4/ 5

Customer Service

4.7/ 5

Value for Money

4.6/ 5

Total features 180

  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Barcode/Ticket Scanning
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • Budget Management
  • Bug Tracking
  • Bug/Issue Capture
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Equipment Maintenance
  • Equipment Management
  • Event Triggered Actions
  • Facility Asset Management
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • Fixed Asset Management
  • For Insurance Industry
  • For Nonprofits
  • For Schools
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Group Management
  • Health Score
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Learning Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Manual Dialer
  • Materials Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple Scripts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Parts Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pre-built Templates
  • Predictive Analytics
  • Predictive Dialer
  • Preventive Maintenance
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Revenue Management
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Scheduled/Automated Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • Vendor Management
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Widgets
  • Win/Loss Analysis
  • Work Order Management
  • Workflow Management

Total features 166

  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Backlog Management
  • Barcode/Ticket Scanning
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • Budget Management
  • Bug Tracking
  • Bug/Issue Capture
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Equipment Maintenance
  • Equipment Management
  • Event Triggered Actions
  • Facility Asset Management
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • Fixed Asset Management
  • For Insurance Industry
  • For Nonprofits
  • For Schools
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Group Management
  • Health Score
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Learning Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Manual Dialer
  • Materials Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple Scripts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Parts Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pre-built Templates
  • Predictive Analytics
  • Predictive Dialer
  • Preventive Maintenance
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Revenue Management
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Scheduled/Automated Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • Vendor Management
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Widgets
  • Win/Loss Analysis
  • Work Order Management
  • Workflow Management
  • 123FormBuilder
  • 3CLogic
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Asset Panda
  • Autotask PSA
  • Azuqua
  • Azure Active Directory
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • BigCommerce
  • Bird
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • CXone Mpower
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • ConnectWise ScreenConnect
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Device42
  • Dialpad
  • Dropbox Business
  • Drupal
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Elastic Enterprise Search
  • Emma by Marigold
  • Five9
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud CX
  • Get Satisfaction
  • GetResponse
  • Gmail
  • Google Analytics 360
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic Thrive
  • Higher Logic Vanilla
  • Highrise
  • Hippo Video
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kommo
  • Kudos
  • Lessonly
  • Litmos
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LoginRadius
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Endpoint Central
  • MeisterTask
  • Membrain
  • Meta for Business
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft Viva Engage
  • Mixpanel
  • Moxo
  • MyFeelBack
  • Nextiva
  • Nicereply
  • Nutshell
  • Okta
  • Olark
  • OneLogin
  • Operations Hub
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector by BigTime
  • QuickBooks Online Advanced
  • Quip
  • Quiq
  • Redmine
  • SAP Business One
  • Sailthru by Marigold
  • SalesSeek
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • SendGrid
  • Serviceware Knowledge
  • Setmore
  • Sharpen
  • Shopify
  • Skilljar Customer Education
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SupportSync
  • SurveyLab
  • SwaggerHub
  • TMetric
  • Talkdesk
  • TeamViewer Remote
  • Teamgate
  • Teamwork.com
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio
  • UserVoice
  • Userlike
  • Usersnap
  • ValueOps
  • Velaro
  • VeriShow
  • Vidyard
  • Vivocha
  • WHMCS
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • XCALLY
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zapier
  • Zen Cart
  • Zendesk Sell
  • Zight (formerly CloudApp)
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho CRM
  • Zoho Inventory
  • Zoho Invoice
  • Zoom Workplace
  • elevio
  • eyeson
  • iorad
  • kintone
  • miniOrange
  • xMatters
  • 123FormBuilder
  • 3CLogic
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Asset Panda
  • Autotask PSA
  • Azuqua
  • Azure Active Directory
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • BigCommerce
  • Bird
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • CXone Mpower
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • ConnectWise ScreenConnect
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Device42
  • Dialpad
  • Dropbox Business
  • Drupal
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Elastic Enterprise Search
  • Emma by Marigold
  • Five9
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud CX
  • Get Satisfaction
  • GetResponse
  • Gmail
  • Google Analytics 360
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic Thrive
  • Higher Logic Vanilla
  • Highrise
  • Hippo Video
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kommo
  • Kudos
  • Lessonly
  • Litmos
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LoginRadius
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Endpoint Central
  • MeisterTask
  • Membrain
  • Meta for Business
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft Viva Engage
  • Mixpanel
  • Moxo
  • MyFeelBack
  • Nextiva
  • Nicereply
  • Nutshell
  • Okta
  • Olark
  • OneLogin
  • Operations Hub
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector by BigTime
  • QuickBooks Online Advanced
  • Quip
  • Quiq
  • Redmine
  • SAP Business One
  • Sailthru by Marigold
  • SalesSeek
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • SendGrid
  • Serviceware Knowledge
  • Setmore
  • Sharpen
  • Shopify
  • Skilljar Customer Education
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SupportSync
  • SurveyLab
  • SwaggerHub
  • TMetric
  • Talkdesk
  • TeamViewer Remote
  • Teamgate
  • Teamwork.com
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio
  • UserVoice
  • Userlike
  • Usersnap
  • ValueOps
  • Velaro
  • VeriShow
  • Vidyard
  • Vivocha
  • WHMCS
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • XCALLY
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zapier
  • Zen Cart
  • Zendesk Sell
  • Zight (formerly CloudApp)
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho CRM
  • Zoho Inventory
  • Zoho Invoice
  • Zoom Workplace
  • elevio
  • eyeson
  • iorad
  • kintone
  • miniOrange
  • xMatters