---
description: Compare Zendesk Suite vs eWay-CRM for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs eWay-CRM | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Zendesk Suite \<span\>vs\</span\> eWay-CRM](https://www.getapp.za.com/compare/9448/106997/zendesk/vs/eway-crm)

# Compare Zendesk Suite vs eWay-CRM

Canonical: https://www.getapp.za.com/compare/9448/106997/zendesk/vs/eway-crm

> Detailed comparison between Zendesk Suite and eWay-CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | eWay-CRM |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4079 | 822 |
| **Starting Price** | US$39,00 | US$20,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Client Management
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Filtering
- For Startups
- Lead Management
- Multi-Channel Communication
- Personalization
- Project Management
- Projections
- Real-Time Analytics
- SSL Security
- Sales Pipeline Management
- Social Media Integration

### eWay-CRM

- API
- Activity Tracking
- CRM
- Client Management
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Filtering
- For Startups
- Lead Management
- Multi-Channel Communication
- Personalization
- Project Management
- Projections
- Real-Time Analytics
- SSL Security
- Sales Pipeline Management
- Social Media Integration

## Links

- [View Zendesk Suite Profile](https://www.getapp.za.com/software/9448/zendesk)
- [View eWay-CRM Profile](https://www.getapp.za.com/software/106997/eway-crm)
- [View Original Comparison](https://www.getapp.za.com/compare/9448/106997/zendesk/vs/eway-crm)

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