---
description: Compare Zendesk Suite vs Cloudya for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs Cloudya | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Zendesk Suite \<span\>vs\</span\> Cloudya](https://www.getapp.za.com/compare/9448/108449/zendesk/vs/nfon)

# Compare Zendesk Suite vs Cloudya

Canonical: https://www.getapp.za.com/compare/9448/108449/zendesk/vs/nfon

> Detailed comparison between Zendesk Suite and Cloudya. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Cloudya |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 4072 | 19 |
| **Starting Price** | US$39,00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Computer Telephony Integration
- Content Management
- Customizable Reports
- Dashboard
- Email Management
- Inbound Call Center
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Recording
- SSL Security
- Screen Sharing
- Video Support

### Cloudya

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Computer Telephony Integration
- Content Management
- Customizable Reports
- Dashboard
- Email Management
- Inbound Call Center
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Recording
- SSL Security
- Screen Sharing
- Video Support

## Links

- [View Zendesk Suite Profile](https://www.getapp.za.com/software/9448/zendesk)
- [View Cloudya Profile](https://www.getapp.za.com/software/108449/nfon)
- [View Original Comparison](https://www.getapp.za.com/compare/9448/108449/zendesk/vs/nfon)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Zendesk Suite vs Cloudya | GetApp South Africa 2026","description":"Compare Zendesk Suite vs Cloudya for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/9448/108449/zendesk/vs/nfon","about":[{"@id":"https://www.getapp.za.com/software/9448/zendesk#software"},{"@id":"https://www.getapp.za.com/software/108449/nfon#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/9448/108449/zendesk/vs/nfon#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/9448/108449/zendesk/vs/nfon#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a comprehensive customer and employee service platform that applies artificial intelligence to facilitate support operations across chat, email, voice and messaging channels. The system enables organizations to centralize interactions with customers and staff while accommodating varied workflows in enterprise and small business contexts. This platform addresses support requirements across retail, financial services, education, government, manufacturing, software, healthcare and telecommunications sectors. It is designed to streamline routine service tasks and enhance agent effectiveness.\n\nThe core of the platform is a Resolution Learning Loop that refines automation and quality with each interaction by leveraging unified conversation data. AI agents handle routine inquiries and a Copilot feature aids human agents by surfacing relevant context and suggested responses. The ticketing system consolidates requests from multiple channels into a single interface that presents comprehensive case histories for faster issue resolution. Additional modules include advanced live chat, self-service knowledge management, voice support and quality assurance tools combined with workforce management functionality for optimized scheduling and load balancing.\n\nZendesk Suite integrates with a wide range of third-party applications and services through open APIs and its marketplace of extensions. It supports direct connections to collaboration platforms such as Slack, customer relationship management systems including Salesforce and e-commerce platforms like Shopify. For bespoke requirements the platform provides developer toolkits and professional services to tailor workflows and implement custom connectors. Security measures include end-to-end encryption, detailed role-based access controls and compliance with global data protection standards such as the General Data Protection Regulation, the Health Insurance Portability and Accountability Act and Service Organization Controls two.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a1f280f2-059b-48c4-8840-1b28f13d6d5c.png","url":"https://www.getapp.za.com/software/9448/zendesk","@id":"https://www.getapp.za.com/software/9448/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Cloudya","description":"NFON provides business solutions for smart communication. Cloud-powered suite bringing voice and video calls, customer contact, seamless Integrations, and enablement all together. \n \nOur smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration, and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools. \n\nWith a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries.\n\nCustomer Contact:\n\nOmnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub.\n\nMonitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.\n\nStreamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software.\n\nRegulation proof, fail proof and future proof call recording with Neorecording , a cloud-based voice recording and analytics solution connected to Cloudya, that solves our clients' challenges with EU legislation.\n\nIntegration:\nNFON Integration with Microsoft Teams - Cloudya (telephony) within the familiar environment of Microsoft Teams*\nCRM Connects. The integration of Cloudya with 60 different CRM systems.\nNCTI - Computer Telephony Integration - Standard, Premium and Pro\n\nEnablement:\nFor businesses that are ready to take their first steps towards the cloud we offer Nconnect Voice (our SIP Trunk) and Nconnect Data (internet connection).\nNconnect voice allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/57727315-b05b-46b2-bd1f-403c36c0285b.png","url":"https://www.getapp.za.com/software/108449/nfon","@id":"https://www.getapp.za.com/software/108449/nfon#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":19},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.za.com/compare/9448/108449/zendesk/vs/nfon#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM Software","position":2,"item":"/directory/3083/insurance-crm/software","@type":"ListItem"},{"name":"Zendesk Suite vs Cloudya","position":3,"item":"https://www.getapp.za.com/compare/9448/108449/zendesk/vs/nfon","@type":"ListItem"}]}]}
</script>