Zendesk Suite vs UJET

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$55,00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$80,00/year

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,4 /5
(3 865)

Ease of Use

4,3/5

Features

4,4/5

Customer Service

4,3/5

Value for Money

4,2/5

Overall rating

4,5 /5
(133)

Ease of Use

4,8/5

Features

4,6/5

Customer Service

4,8/5

Value for Money

4,8/5

Total features 183

  • API
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Filtering
  • For Insurance Industry
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Group Management
  • Health Score
  • Help Desk Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recording
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management

Total features 66

  • API
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Filtering
  • For Insurance Industry
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Group Management
  • Health Score
  • Help Desk Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recording
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • 123FormBuilder
  • 3CLogic
  • 8x8 Virtual Office
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Amity
  • Asset Panda
  • Automate.io
  • Autotask PSA
  • Azuqua
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • BigCommerce
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • Calabrio Workforce Management
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • Chargify
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • CollabSpot
  • ConnectWise ScreenConnect
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Desk.com
  • Device42
  • Dialpad
  • Dropbox Business
  • Drupal
  • Ducksboard
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Elastic Enterprise Search
  • Emma by Marigold
  • Falcon.io
  • Five9
  • Flowdock
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud CX
  • Get Satisfaction
  • GetResponse
  • GoToAssist
  • Google Analytics 360
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic Thrive
  • Higher Logic Vanilla
  • Highrise
  • Hippo Video
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kommo
  • Kudos
  • Kustomer
  • Leftronic
  • Lessonly
  • Litmos
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LoginRadius
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Endpoint Central
  • Marigold Engage by Sailthru
  • Maropost Commerce Cloud
  • MeisterTask
  • Membrain
  • MessageBird
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Viva Engage
  • Mixpanel
  • Moxo
  • MyFeelBack
  • NICE CXone
  • Nectar Desk
  • Nextiva
  • Nicereply
  • Notion
  • Nutshell
  • Observe.AI
  • Okta
  • Olark
  • OneLogin
  • Operations Hub
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • Preact
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector by BigTime
  • QuickBooks Online Advanced
  • Quip
  • Quiq
  • Receptive
  • Redmine
  • SAP Business One
  • SalesSeek
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • ServiceNow
  • Serviceware Knowledge
  • Setmore
  • Sharpen
  • Shopify
  • Skilljar Customer Education
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • Smooch
  • SnapEngage
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SuperReceptionist
  • SupportSync
  • SurveyLab
  • TMetric
  • Talkdesk
  • TeamViewer Remote
  • Teamgate
  • Teamwork.com
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio
  • UserVoice
  • Userlike
  • Usermind
  • Usersnap
  • Velaro
  • VeriShow
  • Verint Workforce Management
  • Vidyard
  • Virtual Observer
  • Vivocha
  • WHMCS
  • WISE io
  • Webex Experience Management
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • Writer
  • XCALLY
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zapier
  • Zen Cart
  • ZenDesk Chat
  • Zendesk Sell
  • Zendesk Suite
  • Zight (formerly CloudApp)
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho CRM
  • Zoho Inventory
  • Zoho Invoice
  • Zoom
  • elevio
  • eyeson
  • iorad
  • iridize
  • kintone
  • miniOrange
  • xMatters
  • 123FormBuilder
  • 3CLogic
  • 8x8 Virtual Office
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Amity
  • Asset Panda
  • Automate.io
  • Autotask PSA
  • Azuqua
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • BigCommerce
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • Calabrio Workforce Management
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • Chargify
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • CollabSpot
  • ConnectWise ScreenConnect
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Desk.com
  • Device42
  • Dialpad
  • Dropbox Business
  • Drupal
  • Ducksboard
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Elastic Enterprise Search
  • Emma by Marigold
  • Falcon.io
  • Five9
  • Flowdock
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud CX
  • Get Satisfaction
  • GetResponse
  • GoToAssist
  • Google Analytics 360
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic Thrive
  • Higher Logic Vanilla
  • Highrise
  • Hippo Video
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kommo
  • Kudos
  • Kustomer
  • Leftronic
  • Lessonly
  • Litmos
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LoginRadius
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Endpoint Central
  • Marigold Engage by Sailthru
  • Maropost Commerce Cloud
  • MeisterTask
  • Membrain
  • MessageBird
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Viva Engage
  • Mixpanel
  • Moxo
  • MyFeelBack
  • NICE CXone
  • Nectar Desk
  • Nextiva
  • Nicereply
  • Notion
  • Nutshell
  • Observe.AI
  • Okta
  • Olark
  • OneLogin
  • Operations Hub
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • Preact
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector by BigTime
  • QuickBooks Online Advanced
  • Quip
  • Quiq
  • Receptive
  • Redmine
  • SAP Business One
  • SalesSeek
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • ServiceNow
  • Serviceware Knowledge
  • Setmore
  • Sharpen
  • Shopify
  • Skilljar Customer Education
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • Smooch
  • SnapEngage
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SuperReceptionist
  • SupportSync
  • SurveyLab
  • TMetric
  • Talkdesk
  • TeamViewer Remote
  • Teamgate
  • Teamwork.com
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio
  • UserVoice
  • Userlike
  • Usermind
  • Usersnap
  • Velaro
  • VeriShow
  • Verint Workforce Management
  • Vidyard
  • Virtual Observer
  • Vivocha
  • WHMCS
  • WISE io
  • Webex Experience Management
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • Writer
  • XCALLY
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zapier
  • Zen Cart
  • ZenDesk Chat
  • Zendesk Sell
  • Zendesk Suite
  • Zight (formerly CloudApp)
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho CRM
  • Zoho Inventory
  • Zoho Invoice
  • Zoom
  • elevio
  • eyeson
  • iorad
  • iridize
  • kintone
  • miniOrange
  • xMatters