Zendesk Suite vs Splashtop
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Overview
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
A leading software solution for remote access and support with a global user base of over 30+ million, spanning small businesses to major enterprises. Committed to security and performance, Splashtop is ISO certified and aligns with SOC 2 and GDPR standards.
A leading software solution for remote access and support with a global user base of over 30+ million, spanning small businesses to major enterprises....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$55.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$5.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.4/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Ease of Use
4.8/ 5Features
4.7/ 5Customer Service
4.7/ 5Value for Money
4.8/ 5Features
Total features 180
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Authentication
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Diagnostics Tools
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Filtering
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IVR
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Monitor Access
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Print Management
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support Software
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Tools
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Session Recording
- Session Transfer
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- Voice Customization
- Voice Mail
- Web-based Deployment
- Widgets
- Win/Loss Analysis
- Workflow Management
Total features 64
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Authentication
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Diagnostics Tools
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Filtering
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IVR
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Monitor Access
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Print Management
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support Software
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Tools
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Session Recording
- Session Transfer
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- Voice Customization
- Voice Mail
- Web-based Deployment
- Widgets
- Win/Loss Analysis
- Workflow Management
Integrations
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Agile Central
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Atera
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- Bird
- Bitium
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- CXone Mpower
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- ConnectWise ScreenConnect
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- DataHero
- Databox
- Device42
- Dialpad
- Dropbox Business
- Drupal
- EZ Texting
- EZOfficeInventory
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- Get Satisfaction
- GetResponse
- Google Analytics 360
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity
- IBM Security MaaS360
- Igloo
- Inbenta
- Instabug
- Intercom
- Ivanti Neurons for MDM
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Mailchimp
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Naverisk
- Nextiva
- Nicereply
- NinjaOne
- Nutshell
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- OroCRM
- Ottspotta
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Projector by BigTime
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- SAP Business One
- Sailthru by Marigold
- SalesSeek
- Salesforce Sales Cloud
- ScreenSteps
- Segment
- ServiceNow
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spiceworks Cloud Help Desk
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- SugarCRM
- SupportSync
- SurveyLab
- TMetric
- Talkdesk
- TeamViewer Remote
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Transifex
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- UserVoice
- Userlike
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zight (formerly CloudApp)
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Agile Central
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Atera
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- Bird
- Bitium
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- CXone Mpower
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- ConnectWise ScreenConnect
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- DataHero
- Databox
- Device42
- Dialpad
- Dropbox Business
- Drupal
- EZ Texting
- EZOfficeInventory
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- Get Satisfaction
- GetResponse
- Google Analytics 360
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity
- IBM Security MaaS360
- Igloo
- Inbenta
- Instabug
- Intercom
- Ivanti Neurons for MDM
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Mailchimp
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Naverisk
- Nextiva
- Nicereply
- NinjaOne
- Nutshell
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- OroCRM
- Ottspotta
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Projector by BigTime
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- SAP Business One
- Sailthru by Marigold
- SalesSeek
- Salesforce Sales Cloud
- ScreenSteps
- Segment
- ServiceNow
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spiceworks Cloud Help Desk
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- SugarCRM
- SupportSync
- SurveyLab
- TMetric
- Talkdesk
- TeamViewer Remote
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Transifex
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- UserVoice
- Userlike
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zight (formerly CloudApp)
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters