---
description: Compare Zendesk Suite vs Sunrise ITSM for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zendesk Suite vs Sunrise ITSM | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Zendesk Suite \<span\>vs\</span\> Sunrise ITSM](https://www.getapp.za.com/compare/9448/2005671/zendesk/vs/sunrise-itsm)

# Compare Zendesk Suite vs Sunrise ITSM

Canonical: https://www.getapp.za.com/compare/9448/2005671/zendesk/vs/sunrise-itsm

> Detailed comparison between Zendesk Suite and Sunrise ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Sunrise ITSM |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 4072 | 10 |
| **Starting Price** | US$39,00 | £40,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- CRM
- Capacity Management
- Contract/License Management
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Sunrise ITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- CRM
- Capacity Management
- Contract/License Management
- Customer Database
- Customizable Reports
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zendesk Suite Profile](https://www.getapp.za.com/software/9448/zendesk)
- [View Sunrise ITSM Profile](https://www.getapp.za.com/software/2005671/sunrise-itsm)
- [View Original Comparison](https://www.getapp.za.com/compare/9448/2005671/zendesk/vs/sunrise-itsm)

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