Zendesk Suite vs Confluence

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help your team do their best work together.
Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help your team do their best work...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$55.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$5.16/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(4,022)

Ease of Use

4.3/ 5

Features

4.4/ 5

Customer Service

4.3/ 5

Value for Money

4.2/ 5

Overall rating

4.5 /5
(3,553)

Ease of Use

4.2/ 5

Features

4.4/ 5

Customer Service

4.3/ 5

Value for Money

4.3/ 5

Total features 180

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audio File Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • Brainstorming
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Creation
  • Content Management
  • Content Publishing Options
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Decision Support Software
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • For Insurance Industry
  • For Startups
  • For iPad Devices
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Group Management
  • Health Score
  • Help Desk Management
  • IVR
  • Idea Management
  • Idea Ranking
  • Ideation
  • Inbound Call Center
  • Incident Management
  • Information Governance
  • Innovation Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mind Maps
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Projects
  • Multiple Scripts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Planning Tools
  • Portfolio Management
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Revenue Management
  • Rich Text Editor
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Traceability
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Unified Directory
  • Usage Tracking/Analytics
  • Version Control
  • Video Support
  • Virtual Assistant
  • Visualization
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Widgets
  • Win/Loss Analysis
  • Workflow Management

Total features 99

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audio File Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • Brainstorming
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Creation
  • Content Management
  • Content Publishing Options
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Decision Support Software
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Due Date Tracking
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • For Insurance Industry
  • For Startups
  • For iPad Devices
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Group Management
  • Health Score
  • Help Desk Management
  • IVR
  • Idea Management
  • Idea Ranking
  • Ideation
  • Inbound Call Center
  • Incident Management
  • Information Governance
  • Innovation Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mind Maps
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Projects
  • Multiple Scripts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Planning Tools
  • Portfolio Management
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Revenue Management
  • Rich Text Editor
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Traceability
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Unified Directory
  • Usage Tracking/Analytics
  • Version Control
  • Video Support
  • Virtual Assistant
  • Visualization
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Widgets
  • Win/Loss Analysis
  • Workflow Management
  • 123FormBuilder
  • 3CLogic
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Asset Panda
  • Autotask PSA
  • Azuqua
  • Balsamiq
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • BigCommerce
  • Bird
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • CXone Mpower
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • ConnectWise ScreenConnect
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Device42
  • Dialpad
  • Docusign
  • Dropbox Business
  • Drupal
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Elastic Enterprise Search
  • Emma by Marigold
  • Evernote Teams
  • Five9
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud CX
  • Get Satisfaction
  • GetResponse
  • Gliffy
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Google Workspace
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic Thrive
  • Higher Logic Vanilla
  • Highrise
  • Hippo Video
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • JIRA Service Management
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kommo
  • Kudos
  • Lessonly
  • Litmos
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LoginRadius
  • Lucidchart
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Endpoint Central
  • MeisterTask
  • Membrain
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Viva Engage
  • Mixpanel
  • Moxo
  • MyFeelBack
  • Nextiva
  • Nicereply
  • Nutshell
  • Okta
  • Olark
  • OneLogin
  • Operations Hub
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector by BigTime
  • QuickBooks Online Advanced
  • Quip
  • Quiq
  • Redmine
  • SAP Business One
  • Sailthru by Marigold
  • SalesSeek
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • Serviceware Knowledge
  • Setmore
  • Sharpen
  • Shopify
  • Skilljar Customer Education
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SupportSync
  • SurveyLab
  • TMetric
  • Talkdesk
  • TeamViewer Remote
  • Teamgate
  • Teamwork.com
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio
  • UserVoice
  • Userlike
  • Usersnap
  • ValueOps
  • Velaro
  • VeriShow
  • Vidyard
  • Vivocha
  • WHMCS
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • XCALLY
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zapier
  • Zen Cart
  • Zendesk Sell
  • Zight (formerly CloudApp)
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho CRM
  • Zoho Inventory
  • Zoho Invoice
  • Zoom Workplace
  • draw.io
  • elevio
  • eyeson
  • iorad
  • kintone
  • miniOrange
  • xMatters
  • 123FormBuilder
  • 3CLogic
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Asset Panda
  • Autotask PSA
  • Azuqua
  • Balsamiq
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • BigCommerce
  • Bird
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • CXone Mpower
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • ConnectWise ScreenConnect
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Device42
  • Dialpad
  • Docusign
  • Dropbox Business
  • Drupal
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Elastic Enterprise Search
  • Emma by Marigold
  • Evernote Teams
  • Five9
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud CX
  • Get Satisfaction
  • GetResponse
  • Gliffy
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Google Workspace
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic Thrive
  • Higher Logic Vanilla
  • Highrise
  • Hippo Video
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • JIRA Service Management
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kommo
  • Kudos
  • Lessonly
  • Litmos
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LoginRadius
  • Lucidchart
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Endpoint Central
  • MeisterTask
  • Membrain
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Viva Engage
  • Mixpanel
  • Moxo
  • MyFeelBack
  • Nextiva
  • Nicereply
  • Nutshell
  • Okta
  • Olark
  • OneLogin
  • Operations Hub
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector by BigTime
  • QuickBooks Online Advanced
  • Quip
  • Quiq
  • Redmine
  • SAP Business One
  • Sailthru by Marigold
  • SalesSeek
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • Serviceware Knowledge
  • Setmore
  • Sharpen
  • Shopify
  • Skilljar Customer Education
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SupportSync
  • SurveyLab
  • TMetric
  • Talkdesk
  • TeamViewer Remote
  • Teamgate
  • Teamwork.com
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio
  • UserVoice
  • Userlike
  • Usersnap
  • ValueOps
  • Velaro
  • VeriShow
  • Vidyard
  • Vivocha
  • WHMCS
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • XCALLY
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zapier
  • Zen Cart
  • Zendesk Sell
  • Zight (formerly CloudApp)
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho CRM
  • Zoho Inventory
  • Zoho Invoice
  • Zoom Workplace
  • draw.io
  • elevio
  • eyeson
  • iorad
  • kintone
  • miniOrange
  • xMatters