Overview
Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners, staff and other stakeholders
Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners,...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any...
Platforms Supported
- Web Based
- iPhone App
- Android App
- Windows App
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$15,00/month
- Free
- Subscription
Starting from
US$19,00/month
- Free
- Subscription
Reviews
Ease of Use
4,4/5Features & Functionality
4/5Customer Service
3,8/5Value for Money
4/5Ease of Use
4,3/5Features & Functionality
4,3/5Customer Service
4,2/5Value for Money
4,1/5Features
Total features 19
- 360 Degree Feedback
- A/B Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Applications Management
- Appointment Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Attendee Management
- Audio / Video Conferencing
- Audit Trail
- Authentication
- Auto-Responders
- Automated Routing
- Automatic Backup
- Automatic Call Distribution
- Availability Management
- Batch Communications
- Benchmarking
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Community Management
- Complaint Management
- Complaint Monitoring
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Diagnostic Tools
- Disaster Recovery
- Discussions / Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- Filtering
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Health Score
- IT Asset Management
- IVR / Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Print Management
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Quality Assurance
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Ticket Management
- Timer
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Factor Authentication
- Usage Tracking/Analytics
- Video Conferencing
- Video Support
- Virtual Assistant
- Voice Customization
- Voice Mail
- Web Forms
- Website Visitor Tracking
- Widgets
- Win / Loss Analysis
- Workflow Configuration
- Workflow Management
Total features 198
- 360 Degree Feedback
- A/B Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Applications Management
- Appointment Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Attendee Management
- Audio / Video Conferencing
- Audit Trail
- Authentication
- Auto-Responders
- Automated Routing
- Automatic Backup
- Automatic Call Distribution
- Availability Management
- Batch Communications
- Benchmarking
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Community Management
- Complaint Management
- Complaint Monitoring
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Diagnostic Tools
- Disaster Recovery
- Discussions / Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- Filtering
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Health Score
- IT Asset Management
- IVR / Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Presentation Streaming
- Presentation Tools
- Print Management
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Quality Assurance
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Ticket Management
- Timer
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Factor Authentication
- Usage Tracking/Analytics
- Video Conferencing
- Video Support
- Virtual Assistant
- Voice Customization
- Voice Mail
- Web Forms
- Website Visitor Tracking
- Widgets
- Win / Loss Analysis
- Workflow Configuration
- Workflow Management
Integrations
- 123FormBuilder
- 3CLogic
- 8x8 Virtual Office
- AWeber
- ActiveCampaign
- Agile CRM
- Agile Central
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Amity
- Asset Panda
- Automate.io
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- Bigcommerce
- Bitium
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- CA Flowdock
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- Chargify
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- CloudApp
- CollabSpot
- ConnectWise Control
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- DataHero
- Databox
- Device42
- Dialpad
- Dropbox Business
- Drupal
- Ducksboard
- EZ Texting
- EZOfficeInventory
- Easy Insight
- Emma
- Falcon.io
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud
- Get Satisfaction
- GetResponse
- GoToAssist
- Google Analytics
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic
- Highrise
- Hippo Video
- HootSuite
- HubSpot CRM
- Hubstaff
- Humanity
- Igloo
- Inbenta
- Instabug
- Intercom
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall
- Klaviyo
- Kudos
- Leftronic
- Lessonly
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Magento Commerce
- Mailchimp
- ManageEngine ADManager Plus
- ManageEngine Desktop Central
- MeisterTask
- Membrain
- MessageBird
- Microsoft Excel
- Microsoft Outlook
- Mixpanel
- Moxtra
- MyFeelBack
- NICE inContact
- Nectar Desk
- Neto
- Nextiva
- Nicereply
- Notion
- Nutshell
- Okta
- Olark
- OneLogin
- OpsGenie
- OroCRM
- Ottspotta
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- PieSync
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- Preact
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Projector PSA
- Qordoba
- QuickBooks Online Advanced
- Quip
- Quiq Messaging
- Receptive
- Redmine
- SABIO
- SAP Business One
- SAP Litmos
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScreenSteps
- Segment
- SetMore
- Sharpen
- Shopify
- Skilljar
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- Smooch
- SnapEngage
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- SugarCRM
- SuperReceptionist
- SupportSync
- Swiftype
- TMetric
- Talkdesk
- TeamViewer
- Teamgate
- Teamwork
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Transifex
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio Voice
- UserVoice
- Userlike
- Usermind
- Usersnap
- Vanilla
- Velaro
- VeriShow
- Vidyard
- Virtual Observer
- Vivocha
- WHMCS
- WISE io
- Webex Experience Management
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- Yammer
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- ZenDesk Chat
- Zendesk Sell
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoho Subscriptions
- Zoom Meetings & Chat
- amoCRM
- elevio
- eyeson
- iorad
- iridize
- kintone
- miniOrange
- mySurveyLab.com
- xMatters
- 123FormBuilder
- 3CLogic
- 8x8 Virtual Office
- AWeber
- ActiveCampaign
- Agile CRM
- Agile Central
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Amity
- Asset Panda
- Automate.io
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- Bigcommerce
- Bitium
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- CA Flowdock
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- Chargify
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- CloudApp
- CollabSpot
- ConnectWise Control
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- DataHero
- Databox
- Device42
- Dialpad
- Dropbox Business
- Drupal
- Ducksboard
- EZ Texting
- EZOfficeInventory
- Easy Insight
- Emma
- Falcon.io
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud
- Get Satisfaction
- GetResponse
- GoToAssist
- Google Analytics
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic
- Highrise
- Hippo Video
- HootSuite
- HubSpot CRM
- Hubstaff
- Humanity
- Igloo
- Inbenta
- Instabug
- Intercom
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall
- Klaviyo
- Kudos
- Leftronic
- Lessonly
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Magento Commerce
- Mailchimp
- ManageEngine ADManager Plus
- ManageEngine Desktop Central
- MeisterTask
- Membrain
- MessageBird
- Microsoft Excel
- Microsoft Outlook
- Mixpanel
- Moxtra
- MyFeelBack
- NICE inContact
- Nectar Desk
- Neto
- Nextiva
- Nicereply
- Notion
- Nutshell
- Okta
- Olark
- OneLogin
- OpsGenie
- OroCRM
- Ottspotta
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- PieSync
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- Preact
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Projector PSA
- Qordoba
- QuickBooks Online Advanced
- Quip
- Quiq Messaging
- Receptive
- Redmine
- SABIO
- SAP Business One
- SAP Litmos
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScreenSteps
- Segment
- SetMore
- Sharpen
- Shopify
- Skilljar
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- Smooch
- SnapEngage
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- SugarCRM
- SuperReceptionist
- SupportSync
- Swiftype
- TMetric
- Talkdesk
- TeamViewer
- Teamgate
- Teamwork
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Transifex
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio Voice
- UserVoice
- Userlike
- Usermind
- Usersnap
- Vanilla
- Velaro
- VeriShow
- Vidyard
- Virtual Observer
- Vivocha
- WHMCS
- WISE io
- Webex Experience Management
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- Yammer
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- ZenDesk Chat
- Zendesk Sell
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoho Subscriptions
- Zoom Meetings & Chat
- amoCRM
- elevio
- eyeson
- iorad
- iridize
- kintone
- miniOrange
- mySurveyLab.com
- xMatters
