Kantata vs Salesforce Service Cloud

Kantata is purpose-built technology for agencies and professionals services organizations with 50 to 5000+ employees. Automate resource management and project management best practices for creative and professional service providers.
Kantata is purpose-built technology for agencies and professionals services organizations with 50 to 5000+ employees. Automate resource management...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.2 /5
(619)

Ease of Use

4.0/ 5

Features

4.0/ 5

Customer Service

4.2/ 5

Value for Money

4.0/ 5

Overall rating

4.4 /5
(779)

Ease of Use

4.1/ 5

Features

4.4/ 5

Customer Service

4.2/ 5

Value for Money

4.2/ 5

Total features 136

  • @mentions
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Bar Chart
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Budget Management
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost-to-Completion Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Delivery Tracking
  • Dependency Tracking
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Due Date Tracking
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Estimating
  • Event Logs
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • File Transfer
  • Financial Management
  • Fixed Asset Management
  • For Call Centers
  • For Insurance Industry
  • For iPad Devices
  • Forecasting
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Gantt/Timeline View
  • Geotargeting
  • Graphical Workflow Editor
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR
  • Idea Management
  • Inbound Call Center
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Management
  • Leave Tracking
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Billing Rates
  • Multiple Projects
  • Offline Form
  • Online Forums
  • Online Time Clock
  • Online Time Tracking Software
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Overtime Calculation
  • Payment Collection in the Field
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Planning Tools
  • Portfolio Management
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Recurring Tasks
  • Reimbursement Management
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Request
  • Resource Scheduling
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Shipping Management
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Taxation & Assessment
  • Technician Management
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Time Zone Tracking
  • Timer
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Transcripts/Chat History
  • Transfers/Routing
  • Transportation Management
  • Utility Billing
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Version Control
  • Virtual Assistant
  • Visual Analytics
  • Visualization
  • Website Integration
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 216

  • @mentions
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Bar Chart
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Budget Management
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost-to-Completion Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Delivery Tracking
  • Dependency Tracking
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver Management
  • Due Date Tracking
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Estimating
  • Event Logs
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • File Transfer
  • Financial Management
  • Fixed Asset Management
  • For Call Centers
  • For Insurance Industry
  • For iPad Devices
  • Forecasting
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Gantt/Timeline View
  • Geotargeting
  • Graphical Workflow Editor
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR
  • Idea Management
  • Inbound Call Center
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Invoice Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Management
  • Leave Tracking
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Billing Rates
  • Multiple Projects
  • Offline Form
  • Online Forums
  • Online Time Clock
  • Online Time Tracking Software
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Overtime Calculation
  • Payment Collection in the Field
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Planning Tools
  • Portfolio Management
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Recurring Tasks
  • Reimbursement Management
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Request
  • Resource Scheduling
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Shipping Management
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Taxation & Assessment
  • Technician Management
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Time Zone Tracking
  • Timer
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Transcripts/Chat History
  • Transfers/Routing
  • Transportation Management
  • Utility Billing
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Version Control
  • Virtual Assistant
  • Visual Analytics
  • Visualization
  • Website Integration
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • CRM Analytics
  • CXone Mpower
  • Dynamics 365
  • Elastic Enterprise Search
  • Expensify
  • Five9
  • Gainsight CS
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Helpshift
  • HubSpot CRM
  • InGenius
  • Jira
  • LiveOps
  • Microsoft 365
  • Natterbox
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Quip
  • SAP Concur
  • Sage Intacct
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Starter
  • Slack
  • Talkdesk
  • Vonage Contact Center
  • Workday HCM
  • Workforce Optimization (WFO)
  • Xero
  • Zapier
  • CRM Analytics
  • CXone Mpower
  • Dynamics 365
  • Elastic Enterprise Search
  • Expensify
  • Five9
  • Gainsight CS
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Helpshift
  • HubSpot CRM
  • InGenius
  • Jira
  • LiveOps
  • Microsoft 365
  • Natterbox
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Quip
  • SAP Concur
  • Sage Intacct
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Starter
  • Slack
  • Talkdesk
  • Vonage Contact Center
  • Workday HCM
  • Workforce Optimization (WFO)
  • Xero
  • Zapier