---
description: Compare Zoho CRM vs Decisions on Demand for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho CRM vs Decisions on Demand | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Real Estate CRM Software](/directory/767/real-estate-crm/software) > [Zoho CRM \<span\>vs\</span\> Decisions on Demand](https://www.getapp.za.com/compare/9908/126815/zoho-crm/vs/decisions-on-demand)

# Compare Zoho CRM vs Decisions on Demand

Canonical: https://www.getapp.za.com/compare/9908/126815/zoho-crm/vs/decisions-on-demand

> Detailed comparison between Zoho CRM and Decisions on Demand. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho CRM | Decisions on Demand |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 6964 | 9 |
| **Starting Price** | US$14,00 | US$35,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Zoho CRM

- API
- Access Controls/Permissions
- CRM
- Campaign Management
- Contact Management
- Customer Segmentation
- Event Triggered Actions
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Opportunity Management
- Pipeline Reports
- Prioritization
- Product Catalog
- Reporting & Statistics
- Sales Activity Management
- Task Management
- Territory Management
- Workflow Management

### Decisions on Demand

- API
- Access Controls/Permissions
- CRM
- Campaign Management
- Contact Management
- Customer Segmentation
- Event Triggered Actions
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Opportunity Management
- Prioritization
- Reporting & Statistics
- Sales Activity Management
- Task Management
- Territory Management
- Workflow Management

## Links

- [View Zoho CRM Profile](https://www.getapp.za.com/software/9908/zoho-crm)
- [View Decisions on Demand Profile](https://www.getapp.za.com/software/126815/decisions-on-demand)
- [View Original Comparison](https://www.getapp.za.com/compare/9908/126815/zoho-crm/vs/decisions-on-demand)

-----

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