---
description: Compare Zoho CRM vs Freshdesk Omni for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho CRM vs Freshdesk Omni | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Real Estate CRM Software](/directory/767/real-estate-crm/software) > [Zoho CRM \<span\>vs\</span\> Freshdesk Omni](https://www.getapp.za.com/compare/9908/2069229/zoho-crm/vs/freshworks-customer-service-suite)

# Compare Zoho CRM vs Freshdesk Omni

Canonical: https://www.getapp.za.com/compare/9908/2069229/zoho-crm/vs/freshworks-customer-service-suite

> Detailed comparison between Zoho CRM and Freshdesk Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho CRM | Freshdesk Omni |
| **Overall rating** | 4.3/5 | 3.6/5 |
| **Total Reviews** | 6977 | 5 |
| **Starting Price** | US$14,00 | US$29,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Zoho CRM

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Gamification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Workflow Management

### Freshdesk Omni

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Gamification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Workflow Management

## Links

- [View Zoho CRM Profile](https://www.getapp.za.com/software/9908/zoho-crm)
- [View Freshdesk Omni Profile](https://www.getapp.za.com/software/2069229/freshworks-customer-service-suite)
- [View Original Comparison](https://www.getapp.za.com/compare/9908/2069229/zoho-crm/vs/freshworks-customer-service-suite)

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