Jira vs OneDesk
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Overview
Jira is the leading issue and project tracking software for agile teams. It helps plan, track, and release world-class software by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize team performance.
Jira is the leading issue and project tracking software for agile teams. It helps plan, track, and release world-class software by breaking down big...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
OneDesk combines helpdesk and project management software into a single collaborative application. With OneDesk, your team can work on customer support tickets and projects in one place. No need to purchase, integrate and switch between multiple apps to get your work done.
OneDesk combines helpdesk and project management software into a single collaborative application. With OneDesk, your team can work on customer...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$7.53/month
- Free Version
- Free Trial
- Subscription
Starting from
US$11.99/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.1/ 5Features
4.4/ 5Customer Service
4.2/ 5Value for Money
4.3/ 5Ease of Use
4/ 5Features
4.5/ 5Customer Service
4.1/ 5Value for Money
4.1/ 5Features
Total features 163
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Assignment Management
- Audit Trail
- Automated Routing
- Backlog Management
- Bar Chart
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- Calendar Management
- Campaign Management
- Campaign Scheduling
- Capacity Management
- Change Management
- Charting
- Chat/Messaging
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Feedback Management
- File Sharing
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- Idea Collection
- Idea Management
- Integrated Development Environment
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Log Collection
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Media Planning
- Milestone Tracking
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multiple Projects
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Process Change Tracking
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Rules-Based Workflow
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Page View
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- Traceability
- Traditional Methodologies
- Training Management
- Transcripts/Chat History
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Version Control
- Visual Workflow Management
- Visualization
- Web App Development
- Web/Mobile App Development
- Widgets
- Workflow Configuration
- Workflow Management
Total features 72
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Assignment Management
- Audit Trail
- Automated Routing
- Backlog Management
- Bar Chart
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- Calendar Management
- Campaign Management
- Campaign Scheduling
- Capacity Management
- Change Management
- Charting
- Chat/Messaging
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Feedback Management
- File Sharing
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- Idea Collection
- Idea Management
- Integrated Development Environment
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Log Collection
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Media Planning
- Milestone Tracking
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multiple Projects
- Online Time Clock
- Percent-Complete Tracking
- Performance Metrics
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Process Change Tracking
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Rules-Based Workflow
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Page View
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- Traceability
- Traditional Methodologies
- Training Management
- Transcripts/Chat History
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Version Control
- Visual Workflow Management
- Visualization
- Web App Development
- Web/Mobile App Development
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Box
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Dropbox Business
- EazyBI Cloud
- FreshBooks
- Get Satisfaction
- GitHub
- Gliffy
- Gmail
- Harvest
- Hubstaff
- JIRA Service Management
- JUST: Access
- JXL
- Joomla
- Lucidchart
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Project
- Microsoft Teams
- OKR Board for Jira & Confluence
- OpsGenie
- PassMan
- QuickBooks Online
- Salesforce Sales Cloud
- Scroll Viewport
- Slack
- Structure
- Tempo Timesheets
- Time in Status for Jira Cloud
- Trello
- ValueOps
- Weekdone
- WordPress
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Box
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Dropbox Business
- EazyBI Cloud
- FreshBooks
- Get Satisfaction
- GitHub
- Gliffy
- Gmail
- Harvest
- Hubstaff
- JIRA Service Management
- JUST: Access
- JXL
- Joomla
- Lucidchart
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Project
- Microsoft Teams
- OKR Board for Jira & Confluence
- OpsGenie
- PassMan
- QuickBooks Online
- Salesforce Sales Cloud
- Scroll Viewport
- Slack
- Structure
- Tempo Timesheets
- Time in Status for Jira Cloud
- Trello
- ValueOps
- Weekdone
- WordPress
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io