---
description: Compare Jira vs ServiceWise for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Jira vs ServiceWise | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Project Management Software](/directory/332/project-management/software) > [Jira \<span\>vs\</span\> ServiceWise](https://www.getapp.za.com/compare/9953/103283/jira/vs/servicewise)

# Compare Jira vs ServiceWise

Canonical: https://www.getapp.za.com/compare/9953/103283/jira/vs/servicewise

> Detailed comparison between Jira and ServiceWise. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Jira | ServiceWise |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 15371 | 8 |
| **Starting Price** | US$7,91 | US$20,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Jira

- API
- Access Controls/Permissions
- Assignment Management
- Audit Trail
- Change Management
- Compliance Management
- Configurable Workflow
- Customizable Reports
- Dashboard
- Incident Management
- Inventory Management
- Issue Scheduling
- Project Management
- Recurring Issues
- Release Management
- Reminders
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

### ServiceWise

- API
- Access Controls/Permissions
- Assignment Management
- Audit Trail
- Change Management
- Compliance Management
- Configurable Workflow
- Customizable Reports
- Dashboard
- Incident Management
- Inventory Management
- Issue Scheduling
- Project Management
- Recurring Issues
- Release Management
- Reminders
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View Jira Profile](https://www.getapp.za.com/software/9953/jira)
- [View ServiceWise Profile](https://www.getapp.za.com/software/103283/servicewise)
- [View Original Comparison](https://www.getapp.za.com/compare/9953/103283/jira/vs/servicewise)

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