---
description: Compare Jira vs BMC Helix ITSM for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Jira vs BMC Helix ITSM | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Project Management Software](/directory/332/project-management/software) > [Jira \<span\>vs\</span\> BMC Helix ITSM](https://www.getapp.za.com/compare/9953/2048245/jira/vs/bmc-helix-itsm)

# Compare Jira vs BMC Helix ITSM

Canonical: https://www.getapp.za.com/compare/9953/2048245/jira/vs/bmc-helix-itsm

> Detailed comparison between Jira and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Jira | BMC Helix ITSM |
| **Overall rating** | 4.4/5 | 4.1/5 |
| **Total Reviews** | 15371 | 115 |
| **Starting Price** | US$7,91 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### Jira

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Change Management
- Configuration Management
- Customizable Reports
- Dashboard
- Data Visualization
- For IT Project Management
- Incident Management
- Issue Scheduling
- Private Dashboards
- Recording
- Recurring Tasks
- Reporting & Statistics
- Scheduling
- Task Tagging

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Data Visualization
- Incident Management
- Reporting & Statistics

## Links

- [View Jira Profile](https://www.getapp.za.com/software/9953/jira)
- [View BMC Helix ITSM Profile](https://www.getapp.za.com/software/2048245/bmc-helix-itsm)
- [View Original Comparison](https://www.getapp.za.com/compare/9953/2048245/jira/vs/bmc-helix-itsm)

-----

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