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Customer Satisfaction Software

Here's our list of apps for Customer Satisfaction Software. Filters help you narrow down the results to find exactly what you’re looking for.

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269 Software options

monday sales CRM

Close deals. Automate the rest.

monday sales CRM is the best customer satisfaction software to manage your customers' info and satisfaction. Digitize your forms and turn responses into workflows with monday.com's no-code platform. Quickly create forms, and embed them anywhere or share a link to get customer feedback instantly. Read more about monday sales CRM

SurveyLegend

Mobile-friendly survey management platform

SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend

Typeform

Make data collection an experience with custom forms

Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes, surveys, or something completely new. Read more about Typeform

Custify

Customer success solution for SaaS businesses

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation. Read more about Custify

Botsify

Live chat and conversational AI solution

Botsify is a live chat solution that works 24/7. It enables businesses to delight their customers and improve their sales by engaging them in real-time, sending personalized messages, and assisting with bot assistance conveniently. Other than the normal email communication channels like Messenger, Website, Whatsapp, Instagram and email, Botsify... Read more about Botsify

SurveyMonkey

A market-leading survey platform.

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Read more about SurveyMonkey

Zendesk Suite

Service-first CRM company that builds support & sales tools

Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media. Read more about Zendesk Suite

LiveAgent

Great customer service starts with better help desk software

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations. Start with a 14-Day free trial, no credit card required. Read more about LiveAgent

Trustpilot

Customer review management platform for online businesses

Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more Read more about Trustpilot

Intercom

Making internet business personal

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support. Read more about Intercom

TeamSupport

The complete B2B solution for great customer support

TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy. Read more about TeamSupport

Userlike

Live chat and customer messaging for businesses of all sizes

Userlike is a unique software for live chat and customer messaging that allows businesses to win and nurture customers through website chat and messaging-apps like WhatsApp, Facebook Messenger, Telegram, Threema and SMS. Read more about Userlike

Birdeye

#1 most trusted reputation and customer experience platform

Birdeye is the highest-rated all-in-one reputation and CX platform for local businesses and brands. Over 100k businesses use Birdeye’s platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales & thrive. Read more about Birdeye

Hotjar

Digital experience insights for any business selling online.

Happy, successful customers are the lifeblood of any business. Hotjar is all the tools and data you need to truly understand your users’ feelings and behavior. Join one million websites deeply understanding their users with Hotjar. Read more about Hotjar

Podium

Review management, reputation software, webchat, payments

Podium is a best-in-class messaging + payments platform for local businesses that generates leads, boosts online reputation, consolidates communication channels, creates SMS marketing campaigns and accepts payments - all from one location. Read more about Podium

Weave

The all-in-one customer communication software

Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Read more about Weave

Zoho Survey

Everything surveys—made simple and powerful.

Zoho Survey is an online survey and questionnaire creation software, scalable to suit your specific needs. Learn more at https://www.zoho.com/survey/ Read more about Zoho Survey

Tidio

Communicator for businesses. live chat, messenger and email

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface Read more about Tidio

Yotpo

Yotpo, the leading eCommerce marketing platform.

Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting customer experiences. Read more about Yotpo

Swell

Cloud-based customer experience management platform

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers. Read more about Swell

Broadly

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers Read more about Broadly

Alchemer

Give every customer a voice. Make every voice matter.

Every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of your people. Alchemer is the only solution that helps you transform into a truly customer-centric organization. Read more about Alchemer

Pipefy

Design and automate business workflows in minutes.

Pipefy is the low-code process automation platform that increases team productivity, centralizes data, and optimizes processes for teams in HR, Procurement, Customer Ops, IT, and more. Read more about Pipefy

Nicereply

The effortless way to champion customer experience

Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score. Read more about Nicereply

Qualtrics CustomerXM

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM

Grade.us

White-labeled review marketing platform for agencies & SEOs

Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels. Read more about Grade.us

Nextiva

Simplifying Business Communication

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

AidaForm

Survey and feedback form builder software

AidaForm is a cloud-based form builder for surverys, quizzes and feedback. Read more about AidaForm

Genesys Cloud CX

Software for faster, smarter, personal experiences

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture Read more about Genesys Cloud CX

NiceJob

Reputation marketing with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob

Startquestion

Online survey creator and feedback collection

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more Read more about Startquestion

Vivantio

Flexible Software. Focused Service.

Using the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers demanding B2B teams to achieve unparalleled service excellence. Read more about Vivantio

ReviewTrackers

Review monitoring software for multi-location businesses

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights Read more about ReviewTrackers

123FormBuilder

Web forms: as easy as 1-2-3!

123FormBuilder is the fastest way to create professional forms for web and mobile. The drag & drop form editor makes it simple to build custom contact forms, surveys, registration forms and order forms in just minutes, using your browser. No coding skills required. Read more about 123FormBuilder

Lucky Orange

All-in-one conversion optimization suite for website owners

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls Read more about Lucky Orange

CheckMarket

Cloud-based enterprise survey software solution

Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys, get insights and act on the results. Read more about CheckMarket

GetMoreReviews

Review generation & reputation monitoring tool

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online Read more about GetMoreReviews

Feedier

Gamified customer engagement & feedback collection tool

Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions. Read more about Feedier

SmartSurvey

Online survey & questionnaire tool

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys. Read more about SmartSurvey

Home Care Pulse | Experience Management

Customer satisfaction platform for home care agencies

Home Care Pulse is a customer satisfaction platform that enables agency owners, marketers, care providers & corporate executives to monitor the experience of clients and care givers using surveys and feedback. Key features include benchmarking, reporting, SSO, and contact management Read more about Home Care Pulse | Experience Management

SurveyMonkey Enterprise

360-degree feedback solution for HR professionals

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) compliance... Read more about SurveyMonkey Enterprise

Playvox

Quality Assurance Software for customer service teams.

With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction Read more about Playvox

Efficy CRM

Pay-less for more. Europe's most flexible CRM

Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business. Read more about Efficy CRM

Preferred Patron Loyalty

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty

Kenect

Cloud-based reputation management software

Kenect is a cloud-based reputation management software, which helps businesses engage with customers, generate online reviews, and capture payments through text messages. It enables employees to send text messages to customers via an inbox and route them to teams across various locations or departments. Read more about Kenect

SurveySparrow

Conversational survey tool

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. Read more about SurveySparrow

Sprinklr Social

Social media management, analytics & strategy planning.

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff. Read more about Sprinklr Social

QuickTapSurvey

In-person Surveys, Mobile Forms & Kiosks (Works Offline)

QuickTapSurvey is the only all-in-one survey platform that lets you capture data anywhere, even offline. Read more about QuickTapSurvey

Centercode

Automated, Worry-free Beta Testing

Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers & employees. The platform lets users measure product success through net promoter scores, KPI metrics, & more. Read more about Centercode

Avaya UCaaS

Unified communications platform

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud. Read more about Avaya UCaaS

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