Delivery Management Software

Delivery Management Software (DMS) are logistics tools companies can use to plan, execute, manage, and optimise their delivery activities. By their very nature, these types of digital solutions can also centralise communication by enabling all those involved in the delivery lifecycle to connect through a single platform. Delivery software can be used by business-to-business (B2B) and business-to-consumer (B2C) companies in product-based industries like manufacturing, retailing, and fashion brands, as well as those specialising in logistics, warehousing, food delivery, or field services. A variety of professionals, including logistics managers, dispatchers, agents, and drivers, can streamline delivery processes, from pickup to the last mile. Their mainstay typically is the ability to automate dispatches, collections, routing, and drop-offs. Most DMS tools also offer an interface for consumers, enabling them to trace parcels in transit, often with real-time geolocation tracking. A delivery management system can help boost fleet visibility, improve customer satisfaction, and reduce carbon footprints. Such tools can handle tracking various vehicles, load capacities, drivers, routes, and types of parcels, helping boost efficiency and making last-mile deliveries more predictable to enable forecasting, and flow automation. They can also help streamline communication by granting drivers access to specific information, including proof of delivery, recycling rules, and product assembly instructions. Some of the most common features of DMS tools are order and dispatch management, routing, scheduling, and notifications for dispatchers and back-office staff. Delivery tracking and scheduling software could be described as a type of Logistics Software, though it often comprises Food Delivery, Courier, and Field Service Management Software.