Not for High-Volume Sellers, Poor Support, Constant Bugs
The eBay integration was stable most of the time. There is an Excel COM-add in for processing bulk changes.
Although they are polite, support is absolutely the worst. Tickets for major functionality issues most of the time are not answered for 7 days or more.
Lots of bugs that affect order flow, tracking/shipment information is not uploaded correctly, and updating products is a multi-step process that is very over-complicated. Inventory and pricing automation randomly shuts off and products will go out of stock without your knowledge. Reports that are supposed to be emailed to notify users of low-inventory or errors within the software are not sent.
One of our major shipment carriers is not supported by SolidCommerce so tracking does not get validated between Amazon, Walmart, and eBay.
Due to this we lost few $ in product because SolidCommerce's system was not acknowledging orders on Walmart - we shipped the orders, but the information was never sent by SolidCommerce to Walmart. Customers received product within two days, Walmart refunded after several days due to the missing shipment info from SolidCommerce.
In short, if you're a high-volume seller this service is expensive and the benefits are minimal.
Great For Sellers Who Sell Everywhere
My husband and I both sell products independantly online. I use Shopify, Etsy, and eBay. He uses eBay, Amazon, and Shopify. We both target different audiences and sell on different sites. Yet we both sell on MULTIPLE sites- which means managing all of our products, prices, and sales can be really difficult and overwhelming (especially when we have 100+ items listed at a time). Originally I began searching for a tool that could help me stay better organized and I saw SolidCommerce mentioned on a forum I was on.
I decided I'd give it a try. After only a couple weeks using SolidCommerce, I knew that I had to have my husband try it as well. Each of us now use it for all of our online selling needs. I was so amazed by the quality and convenience that SolidCommerce brought to the table, that I had no question my husband would use it just as frequently. Not to my surprise, he uses it MORE than me- and he thought it was 'just another way to cash in on online sellers'. But it's not- it seriously helps online sellers like us SO much.
SolidCommerce allows me to manage all of my sales in one place. I can reprice my items conveniently, and even set up to have them automatically repriced. That is AWESOME, and never a feature I thought I'd need as much as I do now. I use it all the time. I'm also a huge fan of the fact that I can compare sales data between all of my different markets. It allows me to figure out where I need to work on advertising more. I learned that Etsy tends to sell better throughout the holidays, while eBay does better in the summertime. Amazon does pretty good all year round. I never could have learned that unless I'd spent literally years collecting data. SolidCommerce helps me determine those things, without putting the work into it.
I'm very happy I searched for a platform that could help me stay organized and found SolidCommerce in the process. They've helped me way more than I ever expected they would. I feel like I'm much more efficient in my sales now, not just because I don't spend as much time focusing on miniscule tasks, but because overall I'm so much more organized. And I can attribute all of that to one thing: SolidCommerce.
Don't waste your time..screwed up our business
It's cheap...Spend the extra bucks to go with another more reputable company. You get what u pay for. Walmart quality. Hard to compete with this software..when always an issue with some fuunctionality. Been fighting with them for 3 months now...logs us out automatically right in the middle of work. They close our ticket all the time despite the fact that its not resolved.. just 1 example that has killed hours or labor. Most inefficient system I have used. SAD
Customer service is BAD! it must be the only person there. Wont answer phone.. or chat.. when u message, ur lucky if ur issue gets resolved... TOTAL WASTE of TIME & Investment
(1 Year Client) - The truth Solid Commerce
Pro - The system has huge potential and is very powerful. If they could fix the constant glitches they would be a wildly successful company.
1) No phone support
2) Support tickets get closed without resolution
3) Support tickets take weeks / month for resolution
4) Support tickets never get resolved, and you are told it will be part of the "new" system that is currently in Beta.
5) System doesn't sync across all channels frequently
6) Vendor feeds quit working for no reason.
7) Extremely long wait time to get new feeds set up.
8 ) Account manager quit, and now we no longer have a point of contact.
9 ) No sense of urgency, regardless of how big of an impact it is. This company is not a partner and you get a feeling they have no vested interest in the success or failure of your company.
I have tried to overlook the "support issue" because they have a decent system, but we are currently in the process of switching to another supplier. I like their system, but cannot tolerate the horrible support when issues arise. It is pretty bad you have to call their Sales line to take to anyone....
Overall, decent system - horrible customer service and technical support.
Great support team
I signed up for Solid Commerce about a year ago. It was a bit hard to get used to the system. However, once I was up and running Solid Commerce really helped my business. My account rep was great and his personal attention helped me list all my products on 3 marketplaces very quickly. The best part about Solid Commerce is that I can do everything with 1 software package whereas previously I had to use 3 different systems. Now, I use Solid Commerce to handle my listing, my inventory and I print my shipping labels all from 1 place.
Shipping & Inventory Genious
I have over 20,000 products i need to control and ship. The number of hours to sort and ship each order was killing me and my staff. I really loved the Solid commerce solution. I converted my inventory and shipping. with in days. my process was streamlined. The multiple postings and shipping manager saved us 3-4 hours of general labor.
Shipping and inventory Genious!
Great Software, Great People
I love SolidCommerce and I wouldn't be growing as a business if it were not for this software and these people. My account manager, Jonathan, is amazing: he has given me a tremendous amount of help navigating eBay, setting up feeds from my vendors, introducing me to new marketplaces, and he has even fixed a few issues we caused ourselves. Sometimes he is too busy and I call the support line, people get busy.
I love that there are easy ways to use Excel. It means I don't have to train new staff in a software package. I can give them a tool they already know, while having more advanced tools available for trained staff.
I started with just myself as a side business three years ago, now I have 8 full time people and 2 part-timers. I credit a lot of that growth to SolidCommerce. I am able to run eBay, Amazon, New Egg, and Sears as well as 5 web stores, all in SolidCommerce.
When I started, I was listing on eBay with a single small store. I used the listing and shipping pieces. Today I actually have orders that need management. Orders for my vendors are automatically routed to them, orders for us are organized into easy to read pick-lists, we use some bar coding functionality which is great, when I had an issue with NewEgg my account manager had NewEgg on the phone within minutes, my shipping process is super simple: discounted shipping, easy rules for choosing USPS/FedEx/UPS as needed, we are in the process of adding some additional lines of business because adding new vendors and stores is that easy. When I asked about adding a completely new marketplace, one that they don't support, I was immediately given instructions on a work around with my account manager actively helping me simplify the process. When I was thinking about selling internationally, out popped some training on the good, bad, and ugly that I needed to consider and who could help me.
Have there been bumps in the road? Absolutely but far less than I have had with any Microsoft product. Maybe that isn't the best compliment. But the software works. Like any software, every once in a while there is a hiccup.
Response from Solid Commerce
Jack, Thanks for your review! Hopefully we will see you at SEMA/AAPEX next week (given your screen name). I am so happy that you feel that we contributed to your success so far. I am not sure which of our Jonathan's is your AM, we have several but I am sure as a group they will be happy to know they are getting internet loves :)
If there is a marketplace that we do not yet support and you find profitable, by all means reach out to any member of the executive team ... we add new marketplaces all of the time and I know I personally love hearing from clients on ways we can better support their business. No doubt your AM already mentioned it, but deeper data is invaluable as we make choices.
I hope you are enjoying the improved processing speeds, the (free) discounted shipping, and will enjoy the new UI that is rolling out in the coming weeks. Thanks again for your continued business and if there is anything we can do to make your experience better, please let us know!
Multi Channel eCommerce Management
Keeping our inventory in-sync with all the channels is our main use, along with keeping the listing data updated across all the channels.
Integration for many marketplaces
Inventory management and sync capabilities
Open API for integration with other software
The UX feels very dated
New Marketplace setups can be tricky
Kitted products can become a challenge if more than 2 kits are required
Program does not meet expectations.
We began using Solid Commerce 7 months ago and have not had a good experience. The program was born out of helping manufacturers to liquidate overstocks through online channels, offering it to merchants was not its intended design we were told. That genesis is the primary reason that the program is not intuitive to users; it wasn't designed for us.
Many of the programs pieces do work but for seemingly random reasons, very many do not...and no one at the company has any explanation. If you are relying on this to sell products across multiple channels the trust in the service needs to be very high. Solid Commerce isn't even close in our experience.
Most frustrating is that their "Support" team consists of a few front line people who are unable to answer concerns. They pass them on to an expert for "further review". Response times are days or weeks, not hours. The second level support team as far as we can tell consists of 1 guy and he is seriously overwhelmed. We have had several of our issues "referred on to development" which we believe is code for "we have no idea how to handle this so we're going to sweep it under the rug and forget about it". Since the company wrote the program you would think their responses should be timely and accurate. Maybe we have outlier issues because we sell clothing and all of our products have parent-child relationships and color/size variations; we can't figure it out.
Appeals to upper management fall on deaf ears.
If they hire more (and more program specific educated) support people and fix the problem of employees leaving (both our sales person and our training specialist have left the company already) and they re-write the program to be user friendly then they may be a great choice for multi-channel management software. But if management doesn't respond to customers concerns then it's unlikely for any of that to happen.
As with all SaaS's like this, once you decide to use them your relationship is symbiotic. If they don't perform as advertised then you're stuck and have to make a decision that you hoped you wouldn't have to make.
Solid Commerce was the 3rd inventory management system I've used and I can finally say I'm fully satisfied. The platform is as good as it gets when it comes to an all in one solution for managing inventory, orders and shipping. One of the best perks of using their platform is the account manager support. My account manager, Josh, has been excellent in teaching me how to use the platform as efficiently as possible and is always helpful when I come accross any issues or have any questions. I've been a client with both Kiyozu and then Channel Advisor and the overall capabilities, price and service that comes with Solid Commerce is unmatched.
- Listing in bulk is extremely easy using their platform.
- Being able to ship out of one centralized location saves me hours.
- Having a dedicated account manager is a life saver.
- The pricing is very faired compared to other systems.
- Isn't fully integrated with quickbooks (although it will be in January 2012)
I read a few reviews that stated Support no longer exist for Solid Commerce. I was hesitant about signing us for the service, but eventually realized that most companies are set up this way. When you purchase the basic service of Solid Commerce support agents are their via live chat email and service tickets. They can also be reached by requesting a phone call when you submit your ticket. While in my ten day trial period i needed to test this theory because i did not want to be apart of a service that i was not able to get ahold of someone. I am able to still reach support fairly quickly without a problem. Their support team works quickly to resolve all issues that I have. I am giving their team a 10 rating at this point.
Over 2 years using Solid Commerce & they can't fix 1 problem
Their pricing is a great way better than others but the service they promised along with continued glitches and problems only hinders our business we are now losing money because their system is so broken. No one there seems to care. Work tickets automatically close because they cannot fix the issue. We have spent a lot of time and money to go to this platform only to have to make a switch to another company. If you start to get upset they just give you another sales representative and it starts all over. You stay in a perpetual loop of misery.
Their pricing is great
Problem after problem and they can not fix any of them. It is costing us money now.
Could be better
not only does it NOT work, it drains your teams and loses information
nothing. it does nothing correctly. nothing!! total waste of time and resources, but if you are dumb enough to try it, backup all your data first because you may never see it again!
sales: misinformed and misleading
implementation: ignorant, and did it wrong
lost data didn't pass data correctly
didn't support the marketplaces we paid for and they said they supported... the list goes on
Mediocre site CRM/ERP platform.
Thank you for your response regarding Solid Commerce's platform. We always are happy to hear feedback from our clients and work hard to ensure that they are satisfied. You are correct about QuickBooks integration. Many clients have asked us to integrate with QuickBooks and we also felt that it was a necessary for an all in one solution to have. We will be fully integrated with QuickBooks by the end of January 2012.
All the best,
12021 Wilshire Blvd. Suite 530
Los Angeles, CA 90025
Powerful e-Commerce Software
Solid Commerce is very powerful software with many great features. My favorite feature that Solid Commerce provides is what they call Vendors connection functionality. I used Solid Commerce to connect to 7 different suppliers of my products and they automated everything from inventory control to routing of orders.
Before Solid Commerce, I was doing all of this manually and I spent several hours every week keeping all my supplier feeds organized. Now that this is automated, my life is much easier.
Saved So much Time!
I save so much time listing. I was spending about 4-6 hours a day on just listing. Now it takes me about 1 hr give or take. I find it so easy to use and compatible with my existing inventory sheet. The Shipping also helps in time saving. I suggest to anyone who sells womans shoes.
Control of which marketplace sells 1st.
The fact the listing know when to remove it self after the sale.
5 Years And Counting
I have been with Solid Commerce for going on 6 years now.
Their platforms performance and easy to use system makes Solid Commerce my first choice in web fulfillment. The fact that I can control my inventory, shipping and clerical people its usage so simply makes it a dream to use.
Response from Solid Commerce
Thank you Jay!
A great startup solution for omni-channel merchandising.
Easy to use, and integrates well with the key players. Free trial period. Pricing is reasonable. Support is fast and responsive.
Missing one key element. Does not have a way to create a purchase order for your suppliers, has to be done thru spreadsheets. To be a complete solution, they need to have a way to create an order for your supplier, and a way to process that PO and receive the PO. I do believe this is a project they are working on and I will be back to check them out again.
Likelihood to recommend: 0.0/10
My 1st impression was if i could do all the markeplaces and inventory and shipping. Im In. So i emailed them and with in a couple of minutes i recieved a call back.
The best part was the Integration for the inventory. The mutiple listings and the shipping are so easy, i dont even know why i did not try this before. The support and set up was a breeze. after using this application i have increased sales by 15%.
Support no longer exists
AS of he last 3 months, support is useless. It takes 5 emails to get one response and they no longer take phone calls. Service used to be ok but it's very tough to get things done when you go through 5 different reps in 5 months. THey must be giving up on the product or going through a major transition.