Since day one, we have not been able to program a custom report for our needs to verify payroll hours. The software is very complicated to use compared to our old GPS software. I've had several dispatchers and office managers since we began using this system, and ALL of them have trouble with the software and have to call TomTom for help to setup basic components of the software. We have frequent issues with the hardware that require repeated trips to the local installers. One or two vehicles is constantly not reporting properly. We get nuisance reports of "vehicle being towed". Etc. I absolutely regret purchasing this GPS system. Our previous system was much more user friendly, we could customize the reports, and I used it every day. I hardly look at TomTom because it does not quickly give me the data I need.
Driver safety info.
Too complicated, difficult to setup. Unable to create the custom reports that we really need and used to review on a daily and weekly basis. It's more difficult to drill down and see basic information, routes etc. All users in my office complain about this software system and do not like it. Frequent hardware and installation issues, and the local service rep is awful.
Amazing & user friendly all around! A necessity for any transport related business!
The software is a HUGE asset to any transportation business! Personally I work in the towing world and this has helped beyond my expectations. It also integrates with my current dispatching system which is more than i could ask for!
Nothing comes to mind when i hear "con". The support alone makes this system unbeatable! If anyone can find a con in this software, i'd love to meet em!
Thank you for sharing your experience we love to hear from our customers!
Overall the product does exactly what it says it does - track your vehicles. In addition to that it is one of the few products that based on tracking of over 20,000 km when I look at the Tom Tom software odometer reading of any of my vehicles it is usually 50 km or less than the actual reading of the vehicle. If you know anything about GPS software packages that's impressive and it also means that the inbuilt service reminders of any type can also be trusted without question. Powerful stuff.
Tom Tom would have to have one of the most rediculously poor support systems of any company that I have ever been involved with. In fact worse than an Australian Telco and thats saying something. Not only are they slow in their responses often taking several days, but they are often wrong too. Sadly bad enough to bring their overall rating down to below average.
The Tom Tom WebFleet is a good product. It allows us to dispatch jobs and monitor our technicians effectively for the most part. The customer service is helpful and responsive.
We purchased the WebFleet service on the basis that they work hand in hand with Wintac ( Our service / dispatch software ) and that the two have been integrated. Partially true. The first year worked great, but then Webfleet changed. Now I can't dispatch a job if there is a # sign anywhere in my work order. If I do, I then have to shut down our Wintac and reboot it. WebFleet will attempt to direct the technicians to the wrong location and even other states back east ( We are in California ) if there are any street abbreviations, such as ST. , Ave, Blvd, etc.... Every morning I have to go thru each work order and make sure that there are no # signs or street abbreviations before dispatching them. Very frustrating and time consuming when you have a data base of over 40,000 customers.
As a new player in the medical transportation industry the integration of the WEBFLEET program has played an essential role in allowing us to make an immediate impact in our market. The system has been well received by all of our drivers and has proved to be extremely user-friendly. On the backend, the vast amount of analytical data collected by the system has allowed us to streamline and create the most efficient logistical process possible. In terms of customer service, there is not a company we work with who compares. Howard Sandberg, the account manager who works with directly with our company, has been an absolute joy. He has gone above and beyond making certain that everything is working seamlessly for us while adjusting to the new product. We look forward to using the WEBFLEET program as we continue grow. Bravo, Howard!
Good system when it works, but when it goes wrong, you have to pay to fix TomTomTelematics devices that are rented from them?
No back up. if anything goes wrong you are on your own, I have only had a problem with 1 unit out of 4 so far, 2 people at TomTom customer support said we have to pay to fix the issue although we rent the units?
Don't think so!!
Have just cancelled the 4 units, not clever Tom Tom!!!
Very professional, prices are very reasonable and if you need any assistance with the system you are working with there is always someone ready to help you out.
If you purchase the GPS tracking system there is only a 1 year warranty, it should be longer period for warranty
It is very easy for my non tech savvy drivers to use. The directions are typically fairly accurate.
The only think that I would change is how they update. Bringing in the 6 or 7 that we use and updating them 1 by 1 on my computer can be challenging.
Your service is rubbish and dishonest. You take money from this company every month and we cannot use the service, do not have a contact point and any attempt to get this sorted out is useless. Your accounts just keep taking money even though they know we cannot access the service & do not have any use whatsoever from the setup. I would not recommend anyone to use you because you are just rubbish. I really wish this could be seen by anyone even thinking of going with you but of course, it won't be. you will look and that will be that. You are a dishonest company and you take money under false pretense. I wish we had never got involved with you I am disgusted every time your invoice drops on the mat it makes me madder every time I see it.
I don't like anything about your set up
I don't like anything about your setup
Thanks for the review Ellen! As you are still learning please let our support team or account manager know if you have any questions and we'd be happy help!
I use to have Tele Trac and I was extreamly disappointed with the system and the customer service, I went to the Las Vegas Tow Show I attended a class put on by Tom Tom the Towing Rep is Ty Lambert after seeing his demo and what Tom Tom has to offer I was sold!! I ordered my units from Linc Track, The units were very easy to install and the system is awesome, The alerts the real time tracking, the sending calls to my drivers, tracking of idle time, pto tracking, and much more. Anyone in the Tow Business need's this system......... It's worth the investment
Overall this product has really helped us to usher our business into the 21st century. It has elevated our ability to communicate with our drivers in real time, to avoid issues linked with CB communications, and to allow us to meet our customer's needs in an efficient manner.
There haven't been any issues with the product, but one time we left a message for customer service and did not receive a response. However, overall we are very pleased with TomTom WEBFLEET, and we would recommend it to any business looking for GPS technology.
had an older tracking system that had problems,tom tom and on point got us up and running and we cant do without it.anyone in the tow business really should look at this system,texting and talking on the phone are a bad idea and this solves both those problems,also the navigation and dispatching saves a ton of time and fuel.everyone at tom tom and onpoint are helpful and easy to reach.with my old system you were very lucky to get a call back at all!best money i,ve spent on a system ever!
We installed the TomTom Webfleet system at the request of our client in order to meet requirements for vehicle tracking, driver feedback, two way messaging and GPS routing. The TomTom system meets these requirements in a straightforward and intuitive system. Both field employees and program administrators find the system to be a vital tool in day to day operations.
Customer Service from TomTom is outstanding...prompt response and ample assistance at every phase.
We have been using Tom Tom for over a year now and WE LOVE IT! When we need to use rentals to supplement our fleet, we have units that plug directly into the outlets in the vehicle and we can manage and dispatch our fleet properly. The maintenance features allow us to keep us up to date with all preventive maintenance issues. The tracking allows us to direct drivers to certain hard to get to locations in real time. I highly recommend this product to everyone.
We like the product over-all. Our business is market driven so it is great that we can see and communicate to the drivers quickly and re-route them if necessary without violating any texting laws. The connectivity does run into a couple of "dead spots" where we lose contact with a vehicle. We also use the iphone App, which works great, but it would be helpful if it gave us a notice, bing or alert that someone is trying to reach us with the two-way messaging.
We just switched the entire fleet to the TomTom Webfeet solution. It integrates with our dispatching software and tracks our maintenance. Our previous solution did not track maintenance and it was a constant battle to keep the trucks on schedule. We no longer have that problem. The people are fantastic to work with! This was certainly the right decision for our business.
Very happy with our Web-fleet services. Love the features and set up options. DC Metro area means up to the minute traffic flow is a must have. Notifications let me know we are on track with appointments and our customers are taken care of. Our representative and customer service department is always very responsive, helpful and has everything under control.
I've been using TomTom for our fleet of ambulances and NEMT vehicles for the past 2 years and it has worked out great. The web interface has extensive reporting features and is intuitive. The mobile app helps me track the vehicles on the go. TomTom's IT staff has been great in working with our dispatch software to integrate tracking. Highly recommended service.
This performs well, does what it's supposed to. Tracks very well with time and distance. It shows on an overhead map (adjustable to satellite image with Google Earth and real time traffic) the exact path the vehicle took with time and speed, showing where it went, how long it stopped, when it took off again.
Works much better than our previous tracking provider. Location updates are quick and accurate. Customer support has been great. Iphone and Ipad app comes in handy when on the road looking to locate our vehicles. Anyone looking for a tracking solution should take a look at the Webfleet product.
WEBFLEET is very user friendly! We can keep track of our equipment and are able to dispatch our service technicians efficiently! It also has the capability of setting up notifications when maintenance needs to be done. This system beats out the others that I have seen and used.
My drivers complained that the TomTom's were stupid! Since then, drivers gave it a try and they love them! Easy to use and very accurate. Easy to dispatch calls and get to the calls quicker. Thank you for a great product to help save us time and money!
We have been using the TomTom WebFleet for a couple of months. The product has been terrific on many levels. The real time traffic information for the drivers has worked well. The tracking information has been great as well. I highly recommend this product.
We have been using TomTom for just over a year and have absolutely no complaints. The equipment always works perfectly, it interacts with our scheduling software and our business rep is always there to help with anything we need.
The product and support are second to none. Not that we have many issues but when the situation arises, the company jumps right on it and gets it fixed. Ordering and shipping are also fantastic and error free.