Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Ameyo is still in Old Era
Reviewed on 2017/11/10
Pros
We use Ameyo Software for Call Center Team, Were we can call and dispose the call
The admin level access is used to generate trend and reports
Cons
Its not up to date
We are unable to link it with our CRM,
Reports only give general data .. System does not analyse anything ..
Cost is involved to add any new feature in Ameyo ..
- Industry: Leisure, Travel & Tourism
- Company size: 201-500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Over-commitment and Under Performance
Reviewed on 2019/07/17
Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
Pros
When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.
Cons
1. Highly Unstable
2. Poor Support
3. Not cordination with telcos
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most cost effective contact center solution available in the market right now!
Reviewed on 2016/09/12
We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology.
We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.
Pros
Loved it!
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition
Cons
None
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Ameyo Feedback
Reviewed on 2017/03/29
Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn.
Thank you for your services and continued support.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Supportive Staff
Reviewed on 2017/03/17
AMEYO Engineers, Account Managers and project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Keep up the good work
Reviewed on 2017/03/29
I look forward to a long-term service relationship with your company. Keep evolving from good to great!
Pros
ease and stability
Cons
overall interface. need to enhance the feel and ambiance.
- Industry: Insurance
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
AMEYO Fusion CX
Reviewed on 2020/01/28
Pros
It can cover all communication\interaction channels in one spot
Cons
Their support needs more way of understanding
- Industry: Financial Services
- Company size: 501-1 000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ameyo fits the Bill
Reviewed on 2020/04/22
NA
Pros
Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly
Cons
Need to have more extensive reports alog with charts
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Review Source
Overall rating
- Ease of Use
- Customer Support
Ameyo makes business easy
Reviewed on 2009/11/25
a great product, a must have in every firm involved with customer intercations
Pros
best customized software product that completely blends into my company's requirements.
Cons
till date i am yet to find any thing which i cannot do with AMEYO
- Industry: Information Technology & Services
- Company size: 1 001-5 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Ameyo - Product and Support Review
Reviewed on 2020/12/02
Just satisfactory
Pros
Interface is neat
Performance is good till now
Cons
1. Lack of basic functionality
2. Trust deficit in data being received at Dialer
3. Immatured CM API
4. SLA breach on almost all support ticket There has been multiple to-and-fro
5. Lack of transparency/knowledge
6.
- Industry: Transportation/Trucking/Railroad
- Company size: 501-1 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ola and Ameyo
Reviewed on 2017/03/31
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Pros
The Ameyo software is flexible and it can be customized to suit any of Ola's need.
Cons
I would have preferred it to be configurable, so that customization effort could be reduced.
- Industry: Apparel & Fashion
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ameyo is yet to earn customer Loyalty!
Reviewed on 2017/03/20
Need better resolution rate(SLA)
Lacks updating its clients about new features and pricing.
I have always struggled for support and assistance!
Much customer handling skills training needed to handle B2B customers
Pros
user friendly
Cons
UI/UX
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Its been very pleasant experience with Ameyo.
Reviewed on 2017/03/16
Working with Ameyo been pleasant. We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
Response from Ameyo
Thank you for your review. Ameyo believes in creating delightful Customer experiences.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
AMEYO CALL CENTER SOLUTION
Reviewed on 2017/03/20
Good & Cost effective tool
Pros
The Ameyo software is stable, user friendly and efficient system.
Cons
The tool should be flexible and easily configurable to meet customer's need including reports
- Industry: Information Technology & Services
- Company size: 10 000+ Employees
-
Review Source
Overall rating
Reviewed on 2015/07/28
- Industry: Entertainment
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Have witnessed a betterment, still a long way to go
Reviewed on 2020/12/22
Pros
Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business.
Cons
The new web based interface is too heavy to run on regular machines.
- Industry: Telecommunications
- Company size: 501-1 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ameyo call center solution pros & cons !!
Reviewed on 2019/11/05
Pros
I like this software because of the capability to hanlde large number of call flows.
I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.
Cons
we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess.
Otherwise overall experience is good
Response from Ameyo
Thanks Mitesh, your feedback really matters! :)
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
you can work efficiently and more productive as well.
Reviewed on 2018/07/13
increase of work productivity and less agent errors.
Pros
Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.
Cons
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.
- Industry: Outsourcing/Offshoring
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ameeyo Dialer Review
Reviewed on 2020/02/12
Supports
Pros
user friendly, good GUI, easy to use. Voice quality
Cons
Predictive dialing, Answering Machine Detection
- Industry: Retail
- Company size: 501-1 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Need to improve Customer Support
Reviewed on 2017/04/11
Hi,
Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time.
Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.
Pros
- Easy to use
- Efficient
- Stable
Cons
- Support team
- Industry: Real Estate
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Effective software
Reviewed on 2020/03/17
The experience has been awesome!
Pros
The ease of use and the time-saving automation and sync with the CRM
Cons
Nothing to mention. Very rare, but I've faced reports stucking once or twice.
- Industry: Broadcast Media
- Company size: 10 000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Time by time with ameyo apps
Reviewed on 2017/03/22
So far it getting better every time, many features , be expected it run in less resource than now
Pros
helpfull
Cons
big resources
- Industry: Financial Services
- Company size: 501-1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Voice channel feedback
Reviewed on 2019/12/02
Our connectivity is increased by tuning some retry time settings and campaign settings.
Pros
1) Its ecnomical.
2) its flexiblity with integrating different CRM.
3) It will keep stable until you made a major change in it.
Cons
1) Every time we have to follow escaltion matrix to close our major/critical ticket.
2) Every time we made patch update something break down.
Response from Ameyo
Thanks, Shivam! Your feedback really matters! :)
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Review
Reviewed on 2021/03/21
Overall experience is good but Support should still be improved.
Pros
Feature Rich and 24*7 Costumer Support (L1 And L2)
Cons
Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough.
- Industry: Banking
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and customize application with excellent support team
Reviewed on 2017/03/16
The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used
Pros
Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels
Cons
Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve
