Rating only
Voice channel feedback
Our connectivity is increased by tuning some retry time settings and campaign settings.
Pros
1) Its ecnomical.
2) its flexiblity with integrating different CRM.
3) It will keep stable until you made a major change in it.
Cons
1) Every time we have to follow escaltion matrix to close our major/critical ticket.
2) Every time we made patch update something break down.
Response from Ameyo
Thanks, Shivam! Your feedback really matters! :)
Over-commitment and Under Performance
Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
Pros
When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.
Cons
1. Highly Unstable
2. Poor Support
3. Not cordination with telcos
Easy to use and customize application with excellent support team
The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used
Pros
Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels
Cons
Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve
Ameyo call center solution pros & cons !!
Pros
I like this software because of the capability to hanlde large number of call flows.
I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.
Cons
we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess.
Otherwise overall experience is good
Response from Ameyo
Thanks Mitesh, your feedback really matters! :)
you can work efficiently and more productive as well.
increase of work productivity and less agent errors.
Pros
Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.
Cons
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.
Ameeyo Dialer Review
Supports
Pros
user friendly, good GUI, easy to use. Voice quality
Cons
Predictive dialing, Answering Machine Detection
Ola and Ameyo
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Pros
The Ameyo software is flexible and it can be customized to suit any of Ola's need.
Cons
I would have preferred it to be configurable, so that customization effort could be reduced.
Keep up the good work
I look forward to a long-term service relationship with your company. Keep evolving from good to great!
Pros
ease and stability
Cons
overall interface. need to enhance the feel and ambiance.
Effective software
The experience has been awesome!
Pros
The ease of use and the time-saving automation and sync with the CRM
Cons
Nothing to mention. Very rare, but I've faced reports stucking once or twice.
The most cost effective contact center solution available in the market right now!
We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology.
We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.
Pros
Loved it!
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition
Cons
None
Need to improve Customer Support
Hi,
Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time.
Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.
Pros
- Easy to use
- Efficient
- Stable
Cons
- Support team
Ameyo is still in Old Era
Pros
We use Ameyo Software for Call Center Team, Were we can call and dispose the call
The admin level access is used to generate trend and reports
Cons
Its not up to date
We are unable to link it with our CRM,
Reports only give general data .. System does not analyse anything ..
Cost is involved to add any new feature in Ameyo ..
Time by time with ameyo apps
So far it getting better every time, many features , be expected it run in less resource than now
Pros
helpfull
Cons
big resources
Ameyo is yet to earn customer Loyalty!
Need better resolution rate(SLA)
Lacks updating its clients about new features and pricing.
I have always struggled for support and assistance!
Much customer handling skills training needed to handle B2B customers
Pros
user friendly
Cons
UI/UX
Ameyo fits the Bill
NA
Pros
Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly
Cons
Need to have more extensive reports alog with charts
Director -IT
Ameyo is good and cost effective Dialer.
Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup.
Ameyo is easy to customize for any environment (IT/ITES)
Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.
Pros
Easy Customization .
Good Technical Skill Set in Ameyo.
Faster Deployment in Virtual
Cons
Cost wise Man days are slightly higher
AMEYO Fusion CX
Pros
It can cover all communication\interaction channels in one spot
Cons
Their support needs more way of understanding
Helped us in offering our customers targeted and personalized services
Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services.
Its been very pleasant experience with Ameyo.
Working with Ameyo been pleasant. We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
Response from Ameyo
Thank you for your review. Ameyo believes in creating delightful Customer experiences.
Deciding authority on issues.
If there is problem raised by the customer through ticket in Ameyo care, Let the customer or the person who raises the ticket decide about the issue priority whether it is a Major or Minor not the engineer who is working on it.
Ameyo Feedback
Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn.
Thank you for your services and continued support.
Supportive Staff
AMEYO Engineers, Account Managers and project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
Ameyo makes business easy
a great product, a must have in every firm involved with customer intercations
Pros
best customized software product that completely blends into my company's requirements.
Cons
till date i am yet to find any thing which i cannot do with AMEYO
AMEYO CALL CENTER SOLUTION
Good & Cost effective tool
Pros
The Ameyo software is stable, user friendly and efficient system.
Cons
The tool should be flexible and easily configurable to meet customer's need including reports
