Ameyo Reviews

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

I find no difficulty in using this product as continuously used it for many years.

Ameyo has so many interesting features that I can not name them all here. To mention a few of them:
1. One click download of the calls and recordings
2. Easy to filter the call recordings by agent, date, connected types and what not.
3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click
4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

1. You can not change the agent availability in bulk.
2. Scheduling report has its' own limitation.
3. Screen recording feature is not available
4. Little costly for small organisations

Its easy to implement, robust and usable features, customizable and good value for money

The reports could be a little better. The time zones set is only so it becomes difficult to work on reports as I have teams is different time zones.

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Accuracy of dashboards & reports is worry some.
Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job.
I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world.
Integration and implementation was happened in No time with effective people from your end and am thankful to them.
And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization.
To say in one word Ameyo is "FANTABULOUS"

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

Easy,very convient and integrate with other softwards like Salesforce

Call recordings and url genration which is offen not happening

Pricing, easy and quick deployement of the overall product.

The tool has been the same for years now, the user interface can be better.

Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity.

Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features.

Easily accessible for the agents.
Agents can check the number of calls made, login hours and break durations.

Self agent monitoring shows different break duration than the Agent session details.
Self Agent session report counts break twice sometimes.
The daily productivity report shows less login hours for a few agents.

A lot of options are bundled very well in the system

A lot of bugs, still feel the software has a lot of glitches

1) Its ecnomical.
2) its flexiblity with integrating different CRM.
3) It will keep stable until you made a major change in it.

1) Every time we have to follow escaltion matrix to close our major/critical ticket.
2) Every time we made patch update something break down.

user friendly, good GUI, easy to use. Voice quality

Predictive dialing, Answering Machine Detection

The features are easy to use and understand
Its makes working in contact centre fun

There is nothing bad about product its top notch

The user interface of ameyo is user friendly

Integration issues with SFDC. There are often issue arise out of nowhere with the integration

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Cost and process friendly is the major reason

Connectivity is the only issue that we face

I like this software because of the capability to hanlde large number of call flows.
I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess.
Otherwise overall experience is good

Call Integration is good. Voice quality and call transferring the call is easy.

Software Support team Response is not good if we have required any new requirement process is not clear.
cost is so high for new module implemention.

At BRIPL we have had the pleasure to use the system for about 2 years now.
It is a very effective solution that helps our agents.
Also Our interaction with customer increase by 50% that impacts to improve our business.

Special Thanks to the team for handling our requirements & delivering beyond expectations.

If any modifications needed in software then it is a lengthy procedure.

The most likable part of the software is that is was easy and quick to implement for us . Also, the cost was important factor for us to consider

We have been using the software for the last 3 years, however, we started facing issued when we wanted to scale up to 2000 licenses.

I actually likes Ameyo's great support. They are available at all time like 24/7. They always helps on our software incidents and problems.
Overall the software is easy to use. But first time you look at this software. I actually didn't know what to do. But after a week I learned how to use use it.

Ameyo actually needs audit log that very easy to use who changed something on somewhere.
We have some problems on our front-end. some buttons doesn't work and there is some spelling mistake.

Ameyo has lot of integration features with lot of
Services (leadsquared),which will help us to improve our leads

As far as we have got all needed feature from ameyo

It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.

Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease

The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.

don't have any yet with the latest software update :)

Feature Rich and 24*7 Costumer Support (L1 And L2)

Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough.