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74 Reviews
- Industry: Research
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review for Ameyo
Reviewed on 2022/03/02
We are using ameyo for customer support as well as inside sales and getting a superb experience overall.
Pros
The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.
Cons
I find no difficulty in using this product as continuously used it for many years.
- Industry: Logistics & Supply Chain
- Company size: 5 001-10 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ameyo-One of the best call management tool
Reviewed on 2021/06/01
It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.
Pros
Ameyo has so many interesting features that I can not name them all here. To mention a few of them:
1. One click download of the calls and recordings
2. Easy to filter the call recordings by agent, date, connected types and what not.
3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click
4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage
Cons
1. You can not change the agent availability in bulk.
2. Scheduling report has its' own limitation.
3. Screen recording feature is not available
4. Little costly for small organisations
Alternatives Considered
Salesforce Service CloudReasons for Switching to Ameyo
Cost effectiveness over a large number of agents- Industry: Education Management
- Company size: 1 001-5 000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Credible SAAS offering
Reviewed on 2022/05/13
Its been great to use as now I am able to measure the performance of my team. The agents are also aware of their daily work and hence know if they need to step up their efforts. The support from Ameyo has been helpful too so have had quick resolutions to any issue as and when they have come up
Pros
Its easy to implement, robust and usable features, customizable and good value for money
Cons
The reports could be a little better. The time zones set is only so it becomes difficult to work on reports as I have teams is different time zones.
- Industry: Retail
- Company size: 5 001-10 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Ameyo Experience
Reviewed on 2022/03/23
Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.
Pros
Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics
Cons
Accuracy of dashboards & reports is worry some.
Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.
Alternatives Considered
Genesys Cloud CXReasons for Switching to Ameyo
Ameyo promised to provide multiple features at reasonable rates, the deal was cracked with agreement on commercials.- Industry: Financial Services
- Company size: 201-500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best one - Call centre management
Reviewed on 2022/04/12
The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business.
Once again Ameyo is "FANTABULOUS"
Pros
I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job.
I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world.
Integration and implementation was happened in No time with effective people from your end and am thankful to them.
And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization.
To say in one word Ameyo is "FANTABULOUS"
Cons
I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.
Reasons for Choosing Ameyo
Not user friendly, Not effective support.Switched From
CloudAgentReasons for Switching to Ameyo
I have compared with 11 vendors and found this is best in all ways.- Industry: Education Management
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Cloud Telephony Services
Reviewed on 2022/03/02
Really good and enjoying the service integration with Salesforce to process business transacion.
Pros
Easy,very convient and integrate with other softwards like Salesforce
Cons
Call recordings and url genration which is offen not happening
- Industry: Internet
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall Feedback
Reviewed on 2022/04/12
The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved.
I will be raising the complaint soon for them
Pros
Pricing, easy and quick deployement of the overall product.
Cons
The tool has been the same for years now, the user interface can be better.
Alternatives Considered
ExotelReasons for Switching to Ameyo
Better pricing features and customize deployments
- Industry: E-Learning
- Company size: 5 001-10 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Make anyplace as your Call Centre at anytime
Reviewed on 2022/04/07
Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo.
Pros
Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity.
Cons
Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features.
- Industry: Education Management
- Company size: 1 001-5 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Feedback from Ameyo
Reviewed on 2022/04/13
Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.
Pros
Easily accessible for the agents.
Agents can check the number of calls made, login hours and break durations.
Cons
Self agent monitoring shows different break duration than the Agent session details.
Self Agent session report counts break twice sometimes.
The daily productivity report shows less login hours for a few agents.
- Industry: Real Estate
- Company size: 501-1 000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good software but need to work more on user experience
Reviewed on 2022/04/12
Decent software with good potential
Pros
A lot of options are bundled very well in the system
Cons
A lot of bugs, still feel the software has a lot of glitches
- Industry: Financial Services
- Company size: 501-1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Voice channel feedback
Reviewed on 2019/12/02
Our connectivity is increased by tuning some retry time settings and campaign settings.
Pros
1) Its ecnomical.
2) its flexiblity with integrating different CRM.
3) It will keep stable until you made a major change in it.
Cons
1) Every time we have to follow escaltion matrix to close our major/critical ticket.
2) Every time we made patch update something break down.
Response from Ameyo
Thanks, Shivam! Your feedback really matters! :)
- Industry: Outsourcing/Offshoring
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
- Industry: Outsourcing/Offshoring
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review
Reviewed on 2022/03/02
Pros
The features are easy to use and understand
Its makes working in contact centre fun
Cons
There is nothing bad about product its top notch
Alternatives Considered
ConexEDReasons for Switching to Ameyo
Its user friendly- Industry: Real Estate
- Company size: 501-1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ameyo and SFDC Integration
Reviewed on 2022/04/12
So far so good
Pros
The user interface of ameyo is user friendly
Cons
Integration issues with SFDC. There are often issue arise out of nowhere with the integration
- Industry: Banking
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and customize application with excellent support team
Reviewed on 2017/03/16
The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used
Pros
Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels
Cons
Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve
- Industry: Hospital & Health Care
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ameyo and Its benefits
Reviewed on 2022/04/12
Pros
Cost and process friendly is the major reason
Cons
Connectivity is the only issue that we face
Alternatives Considered
Salesforce Service CloudReasons for Switching to Ameyo
Cost and process friendly- Industry: Telecommunications
- Company size: 501-1 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ameyo call center solution pros & cons !!
Reviewed on 2019/11/05
Pros
I like this software because of the capability to hanlde large number of call flows.
I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.
Cons
we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess.
Otherwise overall experience is good
Response from Ameyo
Thanks Mitesh, your feedback really matters! :)
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Be relevant
Reviewed on 2022/03/02
Some feature is good. easy to handling and call executive use on easily.
Pros
Call Integration is good. Voice quality and call transferring the call is easy.
Cons
Software Support team Response is not good if we have required any new requirement process is not clear.
cost is so high for new module implemention.
- Industry: Telecommunications
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Our interaction with customer increase by 50%
Reviewed on 2022/03/02
Excellent
Pros
At BRIPL we have had the pleasure to use the system for about 2 years now.
It is a very effective solution that helps our agents.
Also Our interaction with customer increase by 50% that impacts to improve our business.
Special Thanks to the team for handling our requirements & delivering beyond expectations.
Cons
If any modifications needed in software then it is a lengthy procedure.
- Industry: Financial Services
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good for Start Up
Reviewed on 2022/04/12
Satisfied
Pros
The most likable part of the software is that is was easy and quick to implement for us . Also, the cost was important factor for us to consider
Cons
We have been using the software for the last 3 years, however, we started facing issued when we wanted to scale up to 2000 licenses.
- Industry: Banking
- Company size: 5 001-10 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ameyo is helping our Bank in many ways.
Reviewed on 2022/03/07
Pros
I actually likes Ameyo's great support. They are available at all time like 24/7. They always helps on our software incidents and problems.
Overall the software is easy to use. But first time you look at this software. I actually didn't know what to do. But after a week I learned how to use use it.
Cons
Ameyo actually needs audit log that very easy to use who changed something on somewhere.
We have some problems on our front-end. some buttons doesn't work and there is some spelling mistake.
- Industry: Health, Wellness & Fitness
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
User friendly access
Reviewed on 2022/04/12
Ameyo has lot of features and modules which will help for all kind of industries and customer support needs to improve a bit.
Pros
Ameyo has lot of integration features with lot of
Services (leadsquared),which will help us to improve our leads
Cons
As far as we have got all needed feature from ameyo
- Industry: Online Media
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Service
Reviewed on 2022/03/03
Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.
Pros
It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.
Cons
Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease
- Industry: Consumer Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review From Savaari
Reviewed on 2022/04/12
Pros
The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.
Cons
don't have any yet with the latest software update :)
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Review
Reviewed on 2021/03/21
Overall experience is good but Support should still be improved.
Pros
Feature Rich and 24*7 Costumer Support (L1 And L2)
Cons
Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough.