Ameyo

4.2 (100)
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All-in-one Contact Center Software

Overall rating

4.2 /5
(100)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.2/5
Customer Support
3.8/5

81%
recommended this app
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100 Reviews

Manish
Manish
Overall rating
  • Industry: Media Production
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One stop for solution

Reviewed on 2022/03/04

Pros

The software comes with a complete suite for your customer services needs, this is the best thing I like about ameyo, this provides and ends end visibility and also avoid the hassle of integrating any third-party software

Cons

Not come up with anything so far, there are some features like chat which I am yet to explore

Lucky
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ameyo Is a best software for call management.

Reviewed on 2023/02/21

Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service...

Its fabulous to use Ameyo, I will suggest to others also to use Ameyo. Is is very useful in service and customer satisfaction related organization.

Pros

The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.

Cons

Every thing is fine. It works absolutely fantastic.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great Platform

Reviewed on 2022/09/30

Pros

The ability to record the calls and the fact that it works on ease even on mobile phones
The best part was having the system integrated with leadsquared that helped immensely in lead management

Cons

Call drops were very frequent, did not show accurate number of calls, talkative which hindered productivity monitoring

Ronald
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Helpful

Reviewed on 2023/02/18

its awesome to use and the re routing to mobile function is super cool that we dont want to use...

its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones

Pros

its make our day to day work fun by connecting with customer

Cons

sometimes it get stuck while using re routing

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ameyo and Its benefits

Reviewed on 2022/04/12

Pros

Cost and process friendly is the major reason

Cons

Connectivity is the only issue that we face

Alternatives Considered

Salesforce Service Cloud and Dialshree

Reasons for Switching to Ameyo

Cost and process friendly
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Efficient application

Reviewed on 2022/04/12

It’s one of the best application have used.

It’s one of the best application have used.

Pros

The ameyo application has good scalability and it’s user friendly

Cons

The pricing is on the high side for partners and it’s not static.

Verified Reviewer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

you can work efficiently and more productive as well.

Reviewed on 2018/07/13

increase of work productivity and less agent errors.

increase of work productivity and less agent errors.

Pros

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Cons

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good software but need to work more on user experience

Reviewed on 2022/04/12

Decent software with good potential

Decent software with good potential

Pros

A lot of options are bundled very well in the system

Cons

A lot of bugs, still feel the software has a lot of glitches

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Feature Rich Modern Contact Center with Good Price.

Reviewed on 2022/04/12

Today - COVID time, it is important for a company to have fully functional Contact Center with...

Today - COVID time, it is important for a company to have fully functional Contact Center with Voice, Social Network. Ameyo will help to have all of this.
Ameyo has very good price.

Pros

I like IVR, outbound Call center, Social Network integration, CRM integration.

Cons

I think all features are present what is need in modern Contact Center.

Alternatives Considered

Genesys Cloud CX
Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A segment leading product

Reviewed on 2022/04/12

Overall experience is really great as it gives resolutions to critical pain points of a business

Overall experience is really great as it gives resolutions to critical pain points of a business

Pros

It resolves critical aspects of a business including
1. Service Ticket Management
2. Social Media Integration
3. Email management

Cons

It is too early to mention cons I am still in an early stage of the the product usage

Ashok
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Manage calls with Ameyo Precisely

Reviewed on 2023/02/17

Pros

It helps to connect and manages the calls with recordings perfectly. We can choose which campaign according to our department and we can choose the extension which is good to us, which attracts a lot.

Cons

Logout suddenly while connected,rarely it happens

Mohamed
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Experience

Reviewed on 2022/11/06

The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot...

The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.

Pros

It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.

Cons

Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.

Mohammed
Overall rating
  • Industry: E-Learning
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ameyo for Contact center

Reviewed on 2022/03/03

Pros

Easiest part is the integration part. The system is easy to integrate on any CRM tool.

Cons

The voice bot needs more work on. The same is taking bit of a longer duration to understand the customer.

Prabhat
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ameyo Needs to improve bug fix and Product development time line.product development is very...

Reviewed on 2022/03/02

very good

very good

Pros

Supervisor Monitoring, missed call window

Cons

User productivity report, Lead management,agent dashboard and multiple campaign user moniroring

Siddharth
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Credible SAAS offering

Reviewed on 2022/05/13

Its been great to use as now I am able to measure the performance of my team. The agents are also...

Its been great to use as now I am able to measure the performance of my team. The agents are also aware of their daily work and hence know if they need to step up their efforts. The support from Ameyo has been helpful too so have had quick resolutions to any issue as and when they have come up

Pros

Its easy to implement, robust and usable features, customizable and good value for money

Cons

The reports could be a little better. The time zones set is only so it becomes difficult to work on reports as I have teams is different time zones.

Shridhar
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Our interaction with customer increase by 50%

Reviewed on 2022/03/02

Excellent

Excellent

Pros

At BRIPL we have had the pleasure to use the system for about 2 years now.
It is a very effective solution that helps our agents.
Also Our interaction with customer increase by 50% that impacts to improve our business.

Special Thanks to the team for handling our requirements & delivering beyond expectations.

Cons

If any modifications needed in software then it is a lengthy procedure.

Ritessh
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good for Start Up

Reviewed on 2022/04/12

Satisfied

Satisfied

Pros

The most likable part of the software is that is was easy and quick to implement for us . Also, the cost was important factor for us to consider

Cons

We have been using the software for the last 3 years, however, we started facing issued when we wanted to scale up to 2000 licenses.

Tahir
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ameyo: Review

Reviewed on 2021/10/17

Pros

I have used this CRM portal for cold calling and task management . This CRM portal is very convenient in use . It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

Cons

I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal.

Rohan
Overall rating
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Appreciation For Ameyo

Reviewed on 2022/03/02

Pros

Quick Responses to the users, very friendly and easy to use.

Cons

Please try to focus on the part of the report as it is not accurate sometimes.

Anand
Overall rating
  • Industry: Online Media
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Service

Reviewed on 2022/03/03

Its a good product if one can afford the pricing. Service needs to be more productive with being...

Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.

Pros

It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.

Cons

Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease

Mahesh
Overall rating
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of access, Best in class service

Reviewed on 2021/12/10

Best, keep up the good services. reach out to more heights.

Best, keep up the good services. reach out to more heights.

Pros

Various features, on time responses from the support. There was never a time where the service had any issues within the functionality.

Cons

The UI UX of the software could be better

Mustafa
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Below feedback is based on my own experience

Reviewed on 2022/04/19

Pros

as agent easy to use, callback option is easy to manage

Cons

Report are complicated to filter and supervisor can't have customized the report, administration is should be easy, Ameyo synthesizer tool is very difficult to use.

Ahmad
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review

Reviewed on 2021/05/18

very good

very good

Pros

Product is easy to use and give great feature and reports for high management

Cons

some issue happen after go live with support due to some conflict with ameyo partner here which effected our business because support stopped but issue is solved now

Riddhesh
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Have witnessed a betterment, still a long way to go

Reviewed on 2020/12/22

Pros

Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business.

Cons

The new web based interface is too heavy to run on regular machines.

Pushkar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Ameyo - Product and Support Review

Reviewed on 2020/12/02

Just satisfactory

Just satisfactory

Pros

Interface is neat
Performance is good till now

Cons

1. Lack of basic functionality
2. Trust deficit in data being received at Dialer
3. Immatured CM API
4. SLA breach on almost all support ticket There has been multiple to-and-fro
5. Lack of transparency/knowledge
6.