--- description: Learn how Aircall can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Aircall Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Aircall](/software/100333/aircall) # Aircall Canonical: https://www.getapp.za.com/software/100333/aircall Page: 1 / 20\ Next: [Next page](https://www.getapp.za.com/software/100333/aircall?page=2) > Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface. > > Verdict: Rated **4.2/5** by 458 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Aircall Unifies calls, texts, and WhatsApp messages in a single platform for streamlined customer communication Automates routine tasks and provides real-time conversation intelligence with AI-powered features Integrates seamlessly with a wide range of CRM and helpdesk tools, including Salesforce and HubSpot Offers flexible setup with no hardware required, supporting both remote and office-based teams Delivers actionable analytics to monitor performance and improve team productivity ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 458 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$40,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Italy, Japan, Mexico, Portugal, Spain, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Assignment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring ## Integrations (99 total) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.za.com/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.za.com/directory/107/voip/software) - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) - [Telephony Software](https://www.getapp.za.com/directory/294/telephony/software) - [Contact Centre Software](https://www.getapp.za.com/directory/593/contact-center/software) - [IVR Software](https://www.getapp.za.com/directory/289/ivr/software) ## Alternatives 1. [Ringover](https://www.getapp.za.com/software/117547/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.getapp.za.com/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.getapp.za.com/software/104279/chasedata) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Nextiva](https://www.getapp.za.com/software/91289/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "Most Reliable Phone Service Available" — 5.0/5 > **Saskia** | *11 September 2023* | Restaurants | Recommendation rating: 9.0/10 > > **Pros**: Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons. > > **Cons**: The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of > > It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch. ----- ### "I love AirCall, been using it for over four years now\!" — 5.0/5 > **Jisselle** | *06 June 2022* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches. > > **Cons**: I have no complaints, it's the best VOIP service I've used. > > I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch. ----- ### "Good System, Terrible Service" — 1.0/5 > **Simon** | *13 March 2025* | Outsourcing/Offshoring | Recommendation rating: 1.0/10 > > **Pros**: Good phone system and set up is easy but thats where it stops > > **Cons**: Horrible Communication for a premium price ----- ### "Fantastic product, service and customer service\!" — 5.0/5 > **Verified Reviewer** | *02 June 2023* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: I love the immediate use of the product that is available. I truly do love the customer service as well\! > > **Cons**: I really don't have any cons that I've found while using Aircall yet. > > I really love the change in availability and reliability of Aircall compared to what we were using before. The reporting is very in depth and offers anything that anyone would ever need, honestly. Merged and integrated into our CRM, the reporting is more in depth and was easy to integrate. ----- ### "One of the best" — 5.0/5 > **Selim** | *20 October 2021* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect. > > **Cons**: Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high. > > I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.za.com/software/100333/aircall?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/100333/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data