ADP Vantage HCM Reviews

I love that my payroll, training, and company updates can all be managed from one place. Great UI and visual data.

I have had issues setting up direct deposit directly through the site. Would love to be able to adjust tax deductions and info from the site.

is very easy to use, very reliable, and all the payroll information needed in one software

There is nothing I disliked, very helpful and useful

I like the new layout of the website. I like how you can see your pay, time, the amount of hours that you have accumulated. I also like that when you go to see your pay stubs you can expand it and do the calculations on your own and it shows you the exact amount that has been or will be taken out of your check

What I don't like about it is that when you have something that needs attention you can't fix it yourself.

Vantage is a good solution for larger companies and has good integration with recruiting and onboarding which helped us streamline some of our processes.

There was a steep learning curve for our managers, but ultimately we were able to get everything up and running smoothly.

There's nothing to like. This is the most non-intuitive worthless application I've ever had the misfortune of using.

Where to start? It's slow, it's convoluted, it's completely non intuitive, it glitches for no apparent reason, functions (and I use the term loosely) get randomly locked out at different levels, the defaults originally installed are ridiculous, I could go on and on. This is what happens when you think you're too big to fail. Get it together Carlos or your competitors are going to eat your lunch even worse than they are now.

I like that I can see how much vacation time I will have as of a certain date, I like seeing the breakdown of where my paycheck is going dollar for dollar, and I like the ease of being able to download pay stubs and/or tax documents when needed

I don't like how difficult it is to find my benefits pages or what my options are for changing these, when they expire and when I need to make changes by and when my FSA expires

Nothing. The implementation was a failure and now that a new team is in place to correct the process and make it both field and recruiter friendly, the rep refuses to partner with the current department head because of an usual alliance with the individual who was demoted from that role.

It is absolutely not recruiter friendly and the "Technical Product Consultant I" refuses to partner with the new team leadership on how we can smooth out our process and customize functionality to align with the new process on the ATS side of the product.

It shows me my benefits, pay stubs and allows me to report time off.

It is clunky and not intuitive to use. There are very basic tasks that I need to do as a user (request time off, look at pay stubs) and each require multiple clicks that often take me to menus that don't allow me to complete the task I want to. Improving the UX would help tremendously.

This software seems very user-friendly and combines a lot of employee data in one place.

It may be the configuration of the program with my employer, but the reporting functions seem really limited. The program spits out data and does nothing else. It’d be nice if there were a little more complexity to the offering.

The quick selection buttons on the home page make for easy navigation over using the navigation bar. Lots of tied in features. For example, you can integrate "my learning" if everyone needs to watch a video or do a quiz, etc. You can also punch in and out, have different work codes, etc, in the same software so it's got a lot of functionality.

Before we switched to ADP Vantage altogether, we used ADP for work and the vantage portal to log in from home and I consistently had a lot of problems with it. It didn't make a lot of sense why my logins would be different between the two. It seems more streamlined now. The navigation can feel a bit clunky compared to gusto but it has a ton of pages and info which is also nice.

was easy to use when it is accessed. easy to login

updating information takes a while but does come up eventually.

its cloud/ web based.

The potential is there but the system easily frustrates our employees and I can't really think of anything positive to say. Every advantage ADP offers comes with a "BUT"

Very limited, have to find work around for nearly every aspect of HR.

Can't view time cards remotely without allowing punching access

Self Service is very frustrating Here's some recommendations:
a) life events that can make changes to the employee's benefits (add employee-take away employee; not just dependents)
b) give users the ability to change beneficiaries to dependents/beneficiaries
c) work flow for additional compensation
d) allow there to be more then 1 work event template for a specific group

Also, that "you can only have one window open at a time" not only is very debilitating but annoying when the cookies get stuck and one has to reboot the entire computer.

Basically, ADP feels like a yahoo blog template with limited abilities; I'm working in a box within a box.

ADP is one of many human resource software solutions that I have used. It provides access to all HR functions in one place, allowing employees to manager PTO, required documents, pay statements etc. The one stop solution is very beneficial.

The solution is not very intuitive and takes awhile to figure out how to navigate. While this is not the end of the world, it can be frustrating for new users.

ADP is probably the largest payroll vendor in the nations, which is good and bad. It's great because they are experienced with typical payroll processing, human resources and benefits. It's not so good if you are a smaller company or a company with out of the ordinary payroll functions such as agricultural operations and taxes, California "special" tax issues, and the like.

Although they say their customer service is first rate, we have found it not to be so when it comes to the typical needs such as payroll issues. They have a great team of specialists in Time and Attendance, Reporting, but generally we are on hold at a minimum for 15 minutes, more typically half hour and longer. We have complained and it seems that they are hiring more staff and our calls are responded to more promptly. They also have a great support center and something called the Bridge where users can chat with other users about similar issues.

It enables you to easily enter the hours one has worked for a particular day, you can track your available vacation and sick days. This platform is rock solid, easy to use and the print out one receives after each paycheck is easily understandable.
That is the reason why most employers in the US use it!!!

I have nothing negative to say about this application, I have used other applications for time keeping, like Mihi. It makes you appreciate the ease of use ADP offers...

I have found most of the customer service to be outstanding and the programs to be user friendly. For the most part, when I have called the customer service line, I have received prompt and friendly service.

Unfortunately for the transition of 3 of our company codes, we had a rather negative experience. There were significant transition and year end errors that resulted in a very large amount of extra work on our end that needed to be performed. The issue was brought up to the customer service representative in charge of the account and no action was taken. The issue was escalated to her superior and we did not receive an acceptable response from them either.

We also feel that for the functionality of the software, it is expensive.

The system is fairly easy to use to identify paycheck information on the desktop version. I like getting an alert about my pay amount in the app.

The app doesn’t provide much info beyond pay, it doesn’t show paid time off accumulations or requested time off which would be nice. The desktop version is not intuitive, you have to hunt and peck to find what you need.

The only positive thing I can say is that our payroll department is okay with the payroll side. They do not love it and have many issues with the functionality and customer service; but our people are paid on time - and that is important.

Customer service is a nightmare. When you call you are put on hold for a significant amount of time and then typically passed around to multiple people. Many times you will get multiple answers to the same questions. Reporting is also terrible; it is not user friendly and it cannot be tailored to just the fields that you, as a client, are using. Instead you have hundreds of options and might not be 100% sure which one you should use. For example; there are three different fields for social security number. They are all labeled tax id - but there is the plain tax id, the tax id (SSI) and the tax id (SSN). People only have one social security number, you think one field name would cover it all.

Easy to use once you get use to it and have some training. Very simple once you log in, review what is needed.

Need training to be able to get around site. There are a lot of tabs that need to be learned, but once you have them, its easy.

The robustness of the system. There were many additional modules such as compensation, learning, in addition to the core HR.

The system is clunky and pieced together and is difficult to navigate. The customer service has gone from bad to worse and the COBRA connection and Carrier Connections teams were difficult to communicate with. They "nickel and dime" the customer with add on's. The Account Manager was no where to be found and "annual system audits" they promise never happened in the 3 years I have been with them. Switching to another vendor as of this writing. Do your homework!

The best thing about ADP is the graphic design/layout of the product. It looks polished, and visibly is attractive.

ADP's customer service leaves a lot to be desired. From the start of implementation to the ongoing questions and needs, they seriously lack in hold times, quick responses, and the actuality of solving your problems. The system has a lot of potential, but most of the representatives consistently say they are sorry and they don't know either why the product can't do some very simple things. It doesn't calculate max retirement calculations correctly, it's a hassle to use the goals for HSA accounts. All in all, a big disappointment if you are looking to streamline your payroll.

There are some good things about the user exp from employee point of view on 10.0
I do enjoy 90% of the folks I work with on the phone. They want to help..can't always help but they want to and
I like the friendliness of them.

Horribly complex reporting system. Company is so big that left hand doesn't talk to right hand so projects ie ACA were a catastrophe. The recruiting module is worthless, slow and antiquated. There is little flexibility in the system to customize. Training is long and not clear.