Pros and Cons of C2 ATOM
My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.
A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.
The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.
Specific Web browser compatibility matrix.
Customizabilty of certain items like the status bar or other little things like this.
Lack of customization in the various screens, complexity of the database to get our own reports.
C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.
A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
Good ticketing system
Simply the BEST!
From the system admin perspective
With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.
The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.
It seems to be taking my integration team some time to activate the remaining features. That may not be software related.
A World of Possibility
We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)
The web platform is very flexible and fully customizable.
It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.
Very good development and support, the team is attentive to our needs.
Powerful tools that need a better intutive interface
C2 at Town of Candiac
C2Atom Ticket management apps in progress. Do what it is supposed to.
C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly.
services catalog. Client portail. Web application.
a little bit to much sticked to ITIL.