FareHarbor Reviews

The Fareharbor software has freed me to get back to doing what makes my company great and puts the entire back office functions at my finger tips: booking, assigning roles, servicing my clients, and ensuring my reporting is clear and easy to follow has gone from consuming most of my time to becoming a second thought.

I have an entire staff in my pocket and the support and training from FareHarbor are always there when I have a question.

I would like to be able to send more automatic mails than currently possible. That's it.

its connectivity, various options helps feedbacks, friendly user

Not a master Jedi yet! but it might be hard to configurate it at your image, since many options are offered.

Easy to use, quick response time, can handle large user volume.

Tried to book Niles Canyon Train of Lights. The cart accepted my purchase of 10 tickets. Entered my credit card information to complete the purchase (maybe 1 minute to do that step). Fareharbor "said" purchase could not be done. It would not longer accept my ticket purchase, and then the train was sold out. FareHarbor failed to hold onto my ticket purchase, during the purchase phase. Very poor!

Customer service is amazing, they're kind, quick and smart. Usually able to help and solve your problems within 24-36 hours.

Some of the booking restrictions get funky on some of our items. Maybe some more resources and explanation on how to use resources.

Easy and pays for itself many times over!

I do not think there is anything I do not like about Fareharbor - I wish I did it sooner!

It's a pay as you go, they only take payment from every online booking. Very good if you're starting off. Good for tour guides as they get automated notifications.

They send a lot of marketing emails that are irrelevant.

Ease of use and customization is what keeps me in love w fareharbor

Developers need to make money and support the product but % of transactions adds up

Customer support is at the other end of the phone. Not only immediate but knowledgable with solutions. System has developed with our product over the years. FH are always open to new ideas and improving their system. Easy booking system on the customer end. Great admin platform on the backend.

Some of the features can be a little confusing initially. Restrictions on bookings & availabilities, coupon codes.

nothing was good about this software would not recommend

customers could not get on to use, can take up to an hour just to get in a cew then takes another hour before it is your turn to book .

The ease of use for this product truly stands out when designing the workflow or how you want to set up your offerings.

Lack of APIs to integrate into other tools/workflows

What I like most is the way I can manage times and dates at bookings (blocking, availability, etc).

Nothing at the moment. When we are not able to solve something we ask Fareharbor for help

Ease of scheduling , reports, and bookings

Change the meeting points on an item for a custom tour

Ease of use! Love [sensitive content hidden], he is the best! He helps us all the time and anytime we need help!

I can not think of anything that I don't like.

Gives direct connection with some OTAs, through API.The software has some interesting features that could be very useful (shared resources, crew...), but these need to be implemented better.The pricing model allows to spend almost nothing, transferring the cost to the final user (although this can be tricky).Therefore it is a good option for a small tour operator that has no technology and very few selling channels and needs a software to automate some processes, to easily sell online, and to get connected to some OTAs.

The good ideas about some features are wasted because of the extreme difficulty in setting and using them, therefore forcing the tour operator to have the software support having to always set and update everything. This process is extremely time consuming and can create misunderstandings and errors.A structured tour operator would need a complex (but not complicated) system where they can set and update everything by themselves, exactly when they need.The rate managing is a hassle, especially if you have many distributing channels.

It helped me with the daily work and syncronize several platforms with my website mad me the reservations process easy.

The only feature I miss is the possibility to also sync with airbnb platform. All the rest is great.

Easiness of use. Integration with most OTA's .

I would rather that customer support handled some issues rather than providing users demos on how to do it themselves

Booking calendary and payment system, trustable

So far so good, probably when i have to make some changes but i ask for th team support.

FareHarbor's potent reporting and statistics tools are another noteworthy aspect. Businesses can easily monitor their reservations, income, and other important indicators in real-time, which can assist them in making data-driven choices and maximising their operations.

Learning curve: Despite the fact that FareHarbor is simple to use and straightforward, there may be one for companies that are new to the platform or have little technological knowledge.

Easy to use and accessible for all clients

Price is very low and we’ll worth the investment

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support.

On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient.

Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.