Qualtrics CoreXM Reviews

The survey design is very user friendly with the exception of a few question types (eg, calendar selections require some simple java for anything reasonable).

The data analysis side is fantastic and really stands out.

The cost is very high in comparison to some other tools. You are paying a lot, but an unlimited admin license is very handy for our environment. You do get a good amount for the cost.

Customizing the look and feel of the tool is super complicated and for anything beyond basics, you need custom CSS and headers. Test this thoroughly before purchase. The "branded themes" they make for you cannot be further edited at the admin level - super frustrating!

The textIQ analysis likely isn't worth it for complicated feedback.

This is probably the most popular survey program on the market and for good reasons. It has the ability to design surveys with a ton of options for questions -- multiple choice, short answer, longer answer. You can randomize questions, organize the survey by blocks, use decision trees. It is easy to use and the customer service is amazing. They will also recruit panels of participants for you. It is easy to download the data into excel or other usable formats.

I haven't found much yet. I am still learning how to use it, but most things are pretty intuitive. The one thing I would say that I don't like is that even though they will recruit panels of participants for you that match particular characteristics, they are relatively pricey.

The ease of use. The customer support is top notch! I love the chat feature to speak with a support tech sooner!

Advanced and new survey features are still a bit buggy when they first come out. Their help desk professionals are top notch though!

This software is very easy to use. When working with people with various skill levels, it's nice to have a system that anyone can learn. We really like the variety of question types and the ability to create custom reports from the data.

Customer service is also outstanding - whenever I've had an issue, they've been able to talk me through it fairly quickly. The support reps are very well trained. The support site is also great.

I also know from past experience that Qualtrics does look at suggestions sent by users , and I appreciate that they have implemented changes to the system based on user feedback. Because of that, I always encourage people to let Qualtrics know if there's an issue or if there's a feature they'd like to see.

We're a non-profit and it's a little pricey; I wish they had smaller packages for non-profits and small organizations, or monthly options for some features (i.e. SMS messaging - we only need this a few times a year.)

Qualtrics is very easy to use and puts the ownership of survey creation and data collection in the hands of the surveyor. With Research Core you get all the bells and whistles without any added stress of learning a new tool. In a matter of minutes you can create a survey and begin collecting data. Implementation was a breeze with dedicated training and guidance from Qualtrics. We recently changed our authentication method and Qualtrics Support did a great job in getting our login changed over in a matter of minutes. AMAZING!

My only complaint about Qualtrics is the creating or sharing of survey distribution lists. They are easy to create/use, but our institution does not have them readily available for use.

This software is very user-friendly and powerful. It can do almost anything you like. In addition, the support is very helpful in terms of letting you know how to get some of the advanced features working.

Working collaboratively at the same time with a colleague is not possible.

Ease of use, Great Help / Knowledge Base information.

N/A I have not been able to find any issues that would make me change from using Qualtrics!

I love the ease of using Qualtrics. The interface is very user-friendly and quite self-explanatory. I can add as many questions as I'd like and customize them individually. I love the ability to look at responses in real-time, without waiting until my survey is complete. This system as allowed me to streamline our scholarship application and reporting processes, instead of doing the two separately.

I think the software is great, however, I would love the ability to personalize the design layout. Sometimes our surveys can look very cold and general, so it'd be great to add more color, etc. I do not think this outweighs all of the great things Qualtrics does, it would just be a way to put it on the next level!

the software is pretty user friendly and intuitive, however some things are not.

the cost has risen to levels that may be prohibitive

It does exactly what I want. It's easy to identify how to implement the steps that the support person helped me with.

I couldn't figure out the issue myself.

I have used Qualtrics for surveys and data analysis for a couple of years now, part from market research projects during college. But now, we use Qualtrics as an effective way to send surveys to customers of our clients and get their feedback on the client's products/services. I love how easy it is to build out the surveys and analyze the results. Customer support/our Qualtrics rep has also been great in helping us structure the questions to make sure they are phrased correctly and are fair to the people answering them.

From the experiences I've had with Qualtrics, I wouldn't say there are many cons. I think depending on how in-depth of research you are doing, the phrasing of questions can get kind of tricky. For instance, when using the tool for an undergrad research project, we had to be very careful in choosing the types of questions we asked in order for it to be relevant to our initial hypothesis. But this is a more general word of caution than a drawback to the tool itself.

Right from the start when I was learning to use the Qualtrics software, the design of the interface was intuitive and the ability to program a basic project could be understood in very quick time. The customer support has also been excellent.

At this stage of my usage of Qualtrics (i.e. still quite early), I have not found anything I dislike about the product.

Qualtrics is an excellent tool for researching and collecting information. We use this with our clients and with our students. It is easy to use and you learn from using the application, you do not need any special training or special knowledge to be able to use it. Also, we have never received any complaints or feedback from any of the people we have surveyed. In the past we used a tool that caused a lot of problems and it was not easy to use, which did not give us any productive results, but we have never had any issues with Qualtrics.

It gets a little confusing when you want to add several criteria to questions. The idea behind that function is actually great, but the way it is set up is actually hard sometimes.

The best part of the software is the UX; it is so intuitive and clean that it makes you want to use it and keep exploring. Beyond that, the customer support is exemplary. You can get in contact with a real person in minutes and they not only help you with basic questions, but also complex in-the-moment project questions as well. I even had one support person goes as far as film themselves doing what I needed to do with my survey to make it work, which was so helpful because I'm a visual learner.

This is a unique case, but I took the certification exam and I felt as though their study material was not near comprehensive enough for the actual questions asked on the test. But for overall use, there isn't much I would change especially when you compare it to other survey platforms on the market.

I like the fact that software offers a variety of pathways for building surveys. The display logic is very helpful for creating large custom surveys that go out to a variety of potential respondents on our campus. In addition, the software is rather intuitive to use, which is a help when coming into a new position and having to learn on the fly. Finally, the support offered by Qualtrics is top-notch. Every representative that I have live-texted with or called on the telephone has been helpful and provided the exact answer that I needed.

There are no cons that I can readily think of. The software is very good, well-executed, and intuitive.

Click and drag for research design (survey); very convenient and easy (user-friendly).

Laggy at times, cannot undo what you typed.

Three words: Ease Of Use. Survey creation, alteration, dissemination, and dynamic frequency reporting are easily and quickly done. The admin tools managing users and projects are well thought out and easy to use as well.

Qualtrics has made strides in their reporting but it still needs some attention.

We use Qualtrics for our survey research. I have done a number of surveys using Qualtrics. I have been able to create different types of surveys without a great deal of trouble. The only time I had an issue the technical person from Qualtrics was able to provide a good work around

As with any software program, there are limitations. I have found a few, but as mentioned, was able to do a satisfactory work around.

You can make your surveys as complex or as simple as you want. It's really an amazing piece of software that can provide a feedback or research platform all the data it needs.

Honestly, nothing. The only con is that I personally don't have use cases to utilize all the really cool things it can do! :)

Flexibility
Ease-of-Use
Variety of question types and options
Excellent support

Expensive licensing (but that's to be expected)

It's flexibility and ease of use.

I can't really think of any cons as we have been very pleased with the software.

Great Customer service to help you figure out any of your research questions and formats

Nothing

Nearly anything I've wanted to do with a survey, I've been able to do with Qualtrics. The customer support I've received is phenomenal.

It's expensive, and additional functionality or connectivity will cost more than you expect.

The "heatmap" feature is awesome. Now, I know it was probably designed for something else; but I used it to have participants marking spots on a human figure for injures/pains. It helps me improve certain high performance human designs. The "display logic" is another great feature, easy to use too.

The suggested options are a little off, when you ask a yes or no question, the system always give you five suggested option, and you will have to delete the extra ones.

I love the graphical UI which makes it easier to organize question types and to build surveys. After years on Survey Monkey I did not realize how much room for improvement there was. We adapted it in the College of Engineering at UC Berkeley and nearly all of the faculty (myself included) preferred it to SurveyMonkey. The ease of website integration is also a major plus.

The cost is a bit high - I looked into an individual license after leaving the university. It becomes a quality decision - think of this as the Lexus of survey tools.