iAdvize Reviews

It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service

I honestly have not come across anything negative!!

The ease of administration of the solution that allows me to be agile on the evolution of the trigger rules and the responsiveness of iAdvize Team.

Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.

The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......

The ability to automatically translate from one language to the other and options for many different languages.

The only problem ive had so far is on using the Mobile platform there is a small delay in getting the first question from other party wich causes a lower rating not being able to respond in the first 30 seconds.

The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.

As I said there is no way to be notified of a message other than the open tab :-( This is VERY inconvenient because I often miss conversations.It should be alerted via a smartphone app OR simply as before with a box of dialogue which opens on the screen

It is easy to use and install. I have been using it for a year and I am quite happy with it.
Even on the desktop version it's great!

I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues

- The ability to choose the number of conversations you wish to display at the same time.
- The option delete a message by clicking on the small trash
- The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed.
- Have the possibility to make the bar on the left disappear automatically especially during conversations.
- Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it.
- Access the profile of our interlocutor.
- When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users.
- Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.

Company is great to work for. You make your own hours and know your pay in real time.

Minor bugs in the app. Although fixed it did take some time. Some bugs still haven't been fixed however they're still workable.

Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales.

The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one!

Monitoring and reporting capabilities
Ease of enriching the standard library
Ergonomics of the platform

Satisfaction survey that could be completed including by adding additional questions (eg NPS)

templates, put an attachment that is available to clients, navigation, see the customer view.

THE PRICE !

To be able to follow conversations of consultants and quickly view customer satisfaction

To have to make screenshots to use a conversation for improvement and or sharing with supervisors