
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Consumer Goods
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nothing but AMAZING!!
Reviewed on 2019/07/25
It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work
Pros
It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service
Cons
I honestly have not come across anything negative!!
- Industry: Internet
- Company size: 10 000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to configure as an administrator and ergonomic for consultants
Reviewed on 2017/07/11
I gained in reactivity and the possibility to commit more with clients on the chat
Pros
The ease of administration of the solution that allows me to be agile on the evolution of the trigger rules and the responsiveness of iAdvize Team.
Cons
Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.
- Industry: Leisure, Travel & Tourism
- Company size: 10 000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The chat and call allow us to increase our conversion rate
Reviewed on 2017/07/12
We can know on which steps customers need help and make changes to the site accordingly in order to better convert
Pros
The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory
Cons
The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......
Response from iAdvize
Merci beaucoup pour votre feedback Claire.
- Industry: Photography
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Daily user review
Reviewed on 2020/12/25
My daily use and overall experience has been great only have had the 1 issue and everything else is great.
Pros
The ability to automatically translate from one language to the other and options for many different languages.
Cons
The only problem ive had so far is on using the Mobile platform there is a small delay in getting the first question from other party wich causes a lower rating not being able to respond in the first 30 seconds.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
There is no way to be notified of a message other than the open tab :-(
Reviewed on 2017/07/11
Pros
The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.
Cons
As I said there is no way to be notified of a message other than the open tab :-( This is VERY inconvenient because I often miss conversations.It should be alerted via a smartphone app OR simply as before with a box of dialogue which opens on the screen

- Industry: Internet
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great app to earn an income!!
Reviewed on 2019/07/25
Excellent company to work with. Great service and awesome team
Pros
It is easy to use and install. I have been using it for a year and I am quite happy with it.
Even on the desktop version it's great!
Cons
I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Quick startup, lack of functionalities
Reviewed on 2017/07/11
For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.
Pros
- The ability to choose the number of conversations you wish to display at the same time.
- The option delete a message by clicking on the small trash
- The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.
Cons
- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed.
- Have the possibility to make the bar on the left disappear automatically especially during conversations.
- Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it.
- Access the profile of our interlocutor.
- When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users.
- Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.
- Industry: Telecommunications
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Legit way to make money from home
Reviewed on 2019/07/26
Pros
Company is great to work for. You make your own hours and know your pay in real time.
Cons
Minor bugs in the app. Although fixed it did take some time. Some bugs still haven't been fixed however they're still workable.
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very easy and useful app
Reviewed on 2017/07/12
Client contact and Improved trust
Pros
Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales.
Cons
The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one!
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
No particular problem with the platform, easy to use. Nevertheless some bugs
Reviewed on 2017/07/11
Pros
Monitoring and reporting capabilities
Ease of enriching the standard library
Ergonomics of the platform
Cons
Satisfaction survey that could be completed including by adding additional questions (eg NPS)
Response from iAdvize
Merci pour votre retour Philippe!
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
I use it as manager especially for analysis level
Reviewed on 2017/07/11
Pros
templates, put an attachment that is available to clients, navigation, see the customer view.
Cons
THE PRICE !
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A simple and great tool to use
Reviewed on 2017/07/07
To be able to measure and follow customer relations on this contact channel
Pros
To be able to follow conversations of consultants and quickly view customer satisfaction
Cons
To have to make screenshots to use a conversation for improvement and or sharing with supervisors