I like that we can track project plans based on tasks. It really works well for our company and helps keep our projects on point. I also like that we can set objectives (deliverables) and dates for those deliverables. This allows us to see when tasks are starting to "creep up" on the due date and either add more resources or push the deliverable date out. I also like that if we do push the deliverable out, we have to give a reason and the SW keeps track each time we push the date. This allows me to go back when the project is done, determine which dates we missed and see the reaons for the delay. I think this will help us find holes in our processes and fix them going forward.
I really like the resource management tool, but are still pretty new to using it, so my knowledge is somewhat limited. Thus far, I am seeing some promise and anticipate it will become a very valuable tool.
We are also just getting started in learning the reporting functions, but so far they are able to give us the exact information we need. It has made my weekly reporting to our Senior Team much more manageable and accurate.
I don't like that there isn't a customer portal available. We also manage customer installs with this software and it would be nice to give the customer a link or temporary sign on they can use to view the progress of their project. We can setup a user, but believe it take a license and we have around 50 - 100 customer installs going at any given time. Managing those users would be a nightmare, so we are opting to just email them reports from the system.
KeyedIn was the final link to complete our ERP and develop an environment that provided key data and KPI's to the staff within their respective "main application" - Project Managers in KeyedIn; Accounting/Finance in SageIntacct; and Sales/Bushiness Development in SalesForce. There is no need for the respective staff to jump between application since we populate their main application from the others with the data they need to know.
We selected KeyedIn do to is ease of integration with other cloud based solutions (i.e. SageIntacct, SalesForce) to create a complete seamless ERP with "one source of truth" in regard to data entry.
Though the Support Staff is very versed, at times their seems to be limited staff that can address integration/syncing issues with other systems we have linked.
We've been using KeyedIn Projects for over 2 years now. It is a great overall PM and Professional Services solution at a competitive price. Some functionality needs some improvement but overall we are satisfied. The GUI is outdated, but with the release of the new version 6 release, we are excited that the product is moving from strength to strength.
- Complete overall solution
- Covers the broad spectrum of touching points within a PS firm
- Competitive pricing
- Outdated GUI and graphs/analytics
- Not a complete billing cycle solution
- Low quality invoice templates
Very easy to use. Growing company that continues to invest in upgrades. Excellent Customer Support.
KeyedIn currently has limited options for charts and dashboards. KeyedIn has placed a focus on reporting on their product road map.
So far we are about a month into our deployment of KeyedIn Projects and we are starting to see great improvement in how we interact with our projects and overall management. This tool provides significant functionality and visibility to project managers, category managers, and the leadership team in managing project workstreams, tracking expenses vs. budget, and forecasting project budgets. We realized we needed a tool that covered many gaps in our department and we found that with KeyedIn we will have greater visibility and control to all aspects. We have a very complex global business that is ever changing and we needed a tool that was cloud based, easy to use, robust with features and fast enough for us to operate anywhere in the world.
I like the dashboards and the ability for us to visibly see what is going on anywhere within a project or portfolio. The custom reports are great and the onscreen widgets provide great insights into what is going on.
Still getting to know the tool - but so far no con's.
Our experience so far has been relatively good. We felt that the setup process, usability, and interface is not very modern considering SaaS offerings, albeit they don't have the full features offered, however, their designs are by far much more modern and friendlier.
Lack of conduits to our Accounting software QuickBooks.
Focus on the BUSINESS OBJECTIVES that drive the PROJECT & PROGRAM DELIVERY process.
Avoid taking on unnecessary and impossible challenges. Recognize that project managers are different and that they have different styles.
Intuitive, requiring minimal or no training
Easy to Access, Trial & Adopt
Easy to Configure
Peace of Mind (Secure, Robust, Scalable)
When juggling multiple companies under one umbrella house it can be extremely difficult to follow up on projects and see them through to completion. If you've had similar issues, KeyedIn is an excellent solution!
We did not see a Salesforce integration but believe that it should be coming in soon. That is an excellent way to integrate vertically within an organization!
1. Has view on time expected per week and that accommodates for expected public holidays
2. There is a view on what part of the process your expense returns are in (submitted vs approved vs paid)
1. Very frustrating user interface:
- finding projects or areas to enter time can take more time than time entry
- Interface times out if you don't move around regularly, but will continue to let you enter time or pages, but once you save it will all disappear at a re-login request. Lots of lost work due to this
2. The process for entering time in a category the first time in a day is very different than when you need to go back and add more time
3. Once saved (the only way to ensure your entry isn't lost when moving between pages), there is no ability to subtract time at the user level.
4. Constant reminder emails are sent even if you have submitted your time.
5. Expense page is confusing to add multiple pages of expense items to a single report and it is very easy to submit a report without realizing it, which a user has no ability to modify.
it is disappointing how the application feels like an old client server but has all the session timeout challenges of a modern web application.
I wasn't involved in the implementation design at our organisation, but user experience are not considered. A user journey map, considering the number of steps in a process, or time to enter data..
you can't edit your time once submitted; no staging area
default filters are not as expected (mysterious time bounds)
approving individual expenses does not approve a claim?
Emails by default, rather than based on sumbission status?
limited API access for integration into our tools
It is web based. the limited reports meets the needs of the finance team.
as previous. poor user experience.
1. No staging area capacity for timesheets. (once you save it's for manager to edit).
2. Emails that come whether you submit or not.
3. Report on who has or hasn't entered time.
4. Filters on expenses appear to have some sort of timeframe not included in the name
5. "feature" to approve individual expenses doesn't work/isn't enough.
6. Limited poorly designed API.
Keyedin is similar to other project management software with some "what If" feature where you can predict if some changes made to the project.
Thought is has many benefits the new feature needs more improvement as it needs more data populating capacity is required.
Keyedin is loaded with more than enough features to be a great enterprise project management solution yet the customer support will more than exceed your expectations. They do a great job over there.
I love the flexibility and customization that is available with this system. We have just started our implementation but the feedback from our users thus far has been positive.
The system is configured for each customer which makes it difficult for them to demo certain features during the sales process.
Allows me to keep track of my portfolio. Project invoicing is much efficient with the KeyedIn. Love the product.
Well designed, especially for agile project management. Allows robust task tracking without forcing start and end dates