2 reviews

Overall rating

3,5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
50%
recommended this app
2 reviews
Carrie G.
Overall rating
  • Industry: Legal Services
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Introhive and Cleanse - great combination for quality CRM data

Reviewed on 2020/12/17

Turning on Cleanse was like a flip of a switch. Not only does it make our lives exponentially easier, but it allows us to focus on strategic initiatives that move the business forward. It’s an essential part of our tech stack and fills a void. We can now rely on our CRM as a central source of truth. Accurate and whole data has been the single biggest selling point that I’ve been able to provide to my firm, because acceptance relies on perception - and without data quality and trust, that investment would fall short.

Pros

Before Introhive, we were unable to manage data decay... it simply wasn’t something we could take on due to the static nature of the data and the manual, reactive and time-consuming process of keeping information up to date. We were treading water, spending so much time on manual data management with no real way of knowing whether the information was right or wrong or if our marketing activities were having a meaningful impact.

Cleanse is a personal data steward for Barry Nilsson. It takes guesswork out of data cleaning and it gives me peace of mind that I can let it run in background, move onto more important tasks, and be confident in the data that lives in the CRM.

Cons

Configuration has been an ongoing process due to the complexity of our client relationships, particularly for international companies with local (Australian) contacts.

The 12 month retro sweep was not particularly useful and confused staff during the rollout process.

Julie G.
Overall rating
  • Industry: Law Practice
  • Company size: 201-500 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Cool, but didn't beat the competition

Reviewed on 2019/02/05

Introhive wasn't bad, it just didn't meet our specific goals. Because their are a number of similar services available, you can shop around and find one that works going to mesh the best with your CRM and how you use it. Introhive just didn't do it for us, and I'm very happy with the ERM we landed on.

Pros

Introhive's email scraping capability was impressive. We were also impressed with the pre- and post-meeting summaries that could be automated for our attorneys.

Cons

When it came down to it, Introhive was great, but didn't have as many features as other comparable services. For example, the ERM we ended up with had the ability to build lists based on relationship gauges in email. Introhive has bells and whistles, but we didn't feel that they were as practical as some of the other features of other services.