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274 Reviews
- Industry: Financial Services
- Company size: 10 000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Schedules on point with Appointy; a great alternative for paper posts type of schedules
Reviewed on 2018/10/11
Pros
It allows automatic scheduling. It also allows group scheduling and appointment scheduling. The calendar sync allows our employees to be up-to-date with the monthly agenda and tentative meeting schedules.
Cons
The inability to track or schedule leaves and absences is a great setback. It would really be nice if this software can also track time in and out.
- Industry: Chemicals
- Company size: 5 001–10 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
good experience with appointy
Reviewed on 2019/04/02
Pros
the widgets were nice, making it easy to go in and out of various apps/programs. my schedule is all over the place and we all use a lot of apps now and this appinty tool really helped me stay organized. i was even able to track attendance in some of my meetings. the facebook integration feature was nice also, i use that a lot with other programs.
Cons
i deleted a few appointments and didn't realize it. luckily they were nothing major and i actually had them in my other calendar as well. minimal precautions as far as deletions. need more "are you sure?"s.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Incomplete Features and Misleading Information
Reviewed on 2019/08/01
After going through the fourteen day trial, duplicating all of our appointments from our existing program, and making the purchase (yearly plan), I discovered that even though I could add additional staff, I couldn't provide them with their own login (with separate priveledges from admin) without upgrading plans to more than 2x original cost. I had literally used the software for 5 days before it became useless for us. I feel they misrepresented this feature on their website, and also refuse to refund. There are better programs out there for the price.
Pros
I liked the mobile app and the ability to track attendance in our group classes.
Cons
Group classes would only show up on the calendar if there were people booked in them. It would have been much easier to use if classes showed up on the calendar to hold that space even if they were empty. I didn't like that the emails and text message templates couldn't be customized, and I wish I could have edited my default client profile.
- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Application
Reviewed on 2020/03/09
Overall, I would highly recommend business owners try Appointy. They even have a free two-week trial, which is what drew me in, and got me to stay on-board.
Pros
What I love most about this software is that they now offer a Google Bookings feature, which means customers can book when looing up my business on Google, (they don't even have to go to my website). It's also an aesthetically pleasing application, that fits in line with the design of my website.
Cons
I really don't have too many complaints/problems with this software. They've made a great user-friendly software.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Appointments for Businesses
Reviewed on 2018/10/10
It's been short but fine. It seems to be an effective tool if and will probably do wonders for those needing to provide users with opportunities to book a service from you.
Pros
I am always looking to see what apps or programs are available for teachers/staff to be able to book/schedule time with me. I've used Appointy sparingly and have noticed a few things. I like the option features and breakdown of services and times. There is a lot of flexibility there. I also like how they are now integrated with Google. The data, analytics, and reporting features/tools are really good. Great way to analyze results.
Cons
Not sure this is a major concern for all, but for me, in education, its just not quite what I am looking for. I need to be able to set my day by class periods with hallway/buffer times built within. Im also not selling a service, so this seems more geared to business.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Free and Easy to Use
Reviewed on 2019/04/24
We've used it to book consulting appointments and have not faced any issues as of yet!
Pros
It's free and works just as well as other paid scheduling programs. I like that I can send the appointment directly to a client and they can confirm via email. It's also really easy to customize to individual needs.
Cons
I have not run into any issues with the software as of yet.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great app and great support
Reviewed on 2016/07/25
I'm been in touch with Appointy recently and i really it. I had to start a new business and i was looking for a perfect app and i tried different platform but Appointy is the perfect solution for me. Good price and very great support. All the staff is ready to help you right away.
Pros
Good price, great support, very interesting functionallity. Mobile app also available
Cons
Some little bugs that i'm sure will be set soon.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Life Saver
Reviewed on 2018/12/19
Pros
This program saved my life. It helps you make an appointment book to make sure you don't overbook appointments and helps keep you organized with a calendar.
Cons
I wouldn't change anything about this program. Good work!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Appointment Scheduling Software
Reviewed on 2018/11/02
Pros
It's easy to use and had a very clean User Interface and User Experience.
Cons
It's lacking the ability to schedule appointments for couples massage.
- Industry: Management Consulting
- Company size: 10 000+ Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Excellent Customer Support
Reviewed on 2015/07/06
I am very happy with their customer services, both online chat and email enquiry. Their response are very quick plus extra step to help us fine tune our booking page. Thank you:-)
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2020/10/09
Overall, this is a great product. I love the chat feature they have and the staff is knowledgeable. Their response time is quick and they are always able to help with whatever I need.
Pros
I like Appointy because it take the worry out of scheduling students for tutoring sessions and it's easy for parents to use. This product helps to ensure we are not overbooked which is very important due restrictions with social distancing. The software also gives us the flexibility to cancel and reschedule sessions with ease. One other thing I really like is being able to control how many sessions parents can schedule each week.
Cons
The thing I like least about the software is that it is not user friendly when trying to set up additional seats on the administrative side.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Appointy Support is unmatched!
Reviewed on 2016/12/15
I've been using appointy for a number of years, and have been very pleased with the scheduling platform. It is very user-friendly and readily customizable. The text/email reminders are awesome and I often get positive feedback from clients. I've used the support for an incident in which I accidently deleted services, and appointments on my schedule, the support techs have been beyond amazing in helping me solve the problem. I'm amazed to see that companies still exist with such great customer support and responsiveness in the online world. 10 stars for Appointy!
Pros
Customer support, ease of use for patients
Cons
Quite easy to accidently delete information from your schedule
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect program for a small growing business
Reviewed on 2017/03/21
I had been looking for long time a program for reservations to our High Teas. One that would customize it to meet our needs. About 3 months ago, I found Appointy. From the start I was impressed. In our first texting messages, The support staff asked permission to call. How wonderful. As I gave my list of needs, the reply was "no problem" - wonderful!!. Then for the next week or 2, daily we were in contact working and molding our program to meet our needs. Even when I thought we were done, Yaju was right there willing to make any changes that I needed. So now I have used this program for 3 months and I could not be happier. I find that I am getting less calls because the guests are able to book the reservation themselves and my data entry time has gone from really hours to minutes. In addition, there are many different reports I can look at or create to analyze our business. What I really like is that an email confirmation and reminder emails are sent to the guest. For us being a very small business, I feel that Appointy was our perfect match to help our business move forward.
Pros
That the program was customized to our needs, with no extra uneeded stuff. Easier for the guest and for us on the business end.
Cons
Just a few items we would have liked BUT they said that all those things were going to be in the version
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic appointment setting software
Reviewed on 2018/08/02
Pros
We love the fact customer's choose which time works for them. It saves so much confusion and we have not yet had one scheduling conflict.
Cons
We have not yet ran into any significant problems. I will update accordingly if so.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tackling Scheduling Issues
Reviewed on 2020/07/07
Sid was amazing and helped me out with several scheduling issues. I am very grateful for his expertise and patience. Chris Alfano
Pros
It is simple to use once you get the hang of it.
Cons
Nothing at this time. It seems like this system will work nicely with our needs.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Good but limited
Reviewed on 2014/05/07
I still use this one. The support online is amazing, best ever! But for the price I pay I wish to have language option (I need Finnish language for my clients). Integration on Facebook is not available what is bad as everyone is offering it now for schedule. The customer info is very limited, I have to use a extra software that is not compatible to save records and extra info from my clients.
But the site works perfect, not so difficult to use anyway they can help you step by step even with share screen. You can also promote discount coupon. Overall is good but the things I need are important for my business and the price is not the best one around.
Response from Appointy
Thank you Selene for appreciating our services. This surely helps us serve you and other customers better. Your kind words make us love work even more and pushes us to strive to get better each day. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience. Just want you to know, we support Finnish language. We also seamlessly integrate with Facebook, to bring you ever increasing customers. You can use our custom form feature to gather customer details. Once again, thank you for your kind words. We look forward to improving our services to serve you better. Always at your service- Customer Happiness Team @ Appointy.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 2017/01/02
One of the easiest appointment systems I have used has the added benefit of email and facebook integration making advertising so much easier. They also have online chat/help which is first class.
Pros
ease of use, online help/chat, facebook integration
Cons
the price, could be a little bit cheaper for loyal/returning customers
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Review Source
Overall rating
- Ease of Use
- Customer Support
Best scheduling software ever!
Reviewed on 2015/08/14
I looked at many different scheduling software programs before I decided to choose Appointy. I am so glad I chose them. One of the things that I like about this program is that there is always someone available to chat with if you have any questions. Most of the other programs I found just had a "leave a message" option. That doesn't help me when I need help immediately. The tech support with Appointy is incredibly knowledgeable and patient! I am a detailed person and they were able to put up with my many questions and requests for edits. I also like the "strikethrough" option for the times that are already booked on the calendar. Through all my research, I found no other company that offered this. It helps when people know that certain times are/were available, just not for that day. The other scheduling systems didn't have this option. I also love that I can customize the calendar to fit perfectly into my website theme. It is super easy to use for my clients and super easy to edit for me...so everyone is happy! I would recommend them to anyone looking for a top quality scheduling service!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Horrible user interface, features that do not work, slow website, too many complaints to list...
Reviewed on 2018/09/26
Outrageously horrible
Pros
Google maps integration (but that hardly works)
Cons
Double bookings, manual sync that does not work unless you upgrade. Nothing works, not even the manual features they offer under the Plus plan that is suppose to sync with Google calendar one way. It does not update the google calendar at all. I even blocked my calendar directly in the Appointy system and the blocked time was still showing on google maps direct booking. Tech support is not helpful at all and does not address my issue. Cannot get a dedicated person to help me. I have chatted with 5 people today.
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Review Source
Overall rating
- Ease of Use
- Customer Support
User friendly and flexible
Reviewed on 2015/09/03
Finding a good appointment system that fits our business is not easy. We have lots of quirky things that doesn't always fit an off the shelf system. However, Appointy does actually manage 95% of what we want to do - we can live without the other 5 % !
I like the easy set up, and easy back office. It looks quite daunting to start with but you soon get used to what does what.
My clients love the online booking interface and now we have just added discount codes, they love it even more!
One slight negative comment is the restriction in payment options. Not all my clients have PayPal and the only other option is Authorize.net. This is NOT very easy to configure and is quite expensive compared to some payment solutions out here. Appointy are talking about adding in Stripe which would be fantastic!
If you go for this system make sure you ask them when they are adding Stripe. The more they are asked the quicker it will be added!
Have fun.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Customer support was great he guided me through every set in the entire process.
Reviewed on 2017/07/06
Pros
It's customer friendly, breaks down each service. Most of all the Customer support dept. helped me through every step until I was comfortable using it.
Cons
It seems to move a little slow whenever I try to block certain days off, but after I hit the refresh button it popped up like I wanted.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible and consistent customer service
Reviewed on 2017/02/22
Customer support representative is a gem. Incredibly patient and helpful. I lose all patience with technology and he made setting up this software painless. The customer service alone is worth it. Truly grateful for his help with endless questions regarding email list, creating coupons, packages and codes. My only suggestion to improve Appointy is the aesthetic. It is not pleasing to look at visually and I'm hoping this changes with the overhaul.
Pros
customer service and that i can create packages
Cons
the aesthetic/visuals of display. the design elements need work. looks cheap and less professional
- Industry: Electrical/Electronic Manufacturing
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Use it For Multiple Locations
Reviewed on 2016/12/29
This is a great service. I use it for all my locations booking. The support and quality are top notch.
Pros
easy to use
Cons
no zipper integration
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Demo and follow up
Reviewed on 2016/06/24
Pros
Ease of use, functionality. Support was fantastic! She spent considerable time going through the software (demo) while at the same time answering functionality questions I had providing solutions or workarounds to achieve. I have been using the "chat" option while in the software and after posing a functionality question the support response is almost immediate. Nothing short of outstanding to this point. Love the product and the service!
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
First it felt too complicated, but good chat helped to succeed and to understand the program
Reviewed on 2017/09/25
Pros
Chat support helps, I try to get more customers, it's too early to tell you more about the benefits (more customers)
Cons
The translation must be good and ready, customers should be kept. I still hope to receive a better translation.
