--- description: Learn how ConnectWise PSA can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ConnectWise PSA Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [ConnectWise PSA](/software/100721/connectwise-manage) # ConnectWise PSA Canonical: https://www.getapp.za.com/software/100721/connectwise-manage Page: 1 / 12\ Next: [Next page](https://www.getapp.za.com/software/100721/connectwise-manage?page=2) > ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups. > > Verdict: Rated **4.1/5** by 277 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ConnectWise PSA Billing \& Invoicing: Use ConnectWise PSA's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system. Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool. Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices. Reporting \& Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise PSA to generate reports on whatever you want. ITIL Processes Automation: Use ConnectWise PSA to automate the full range of ITIL process, including: incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 277 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Automated Routing - Availability Management - Backup and Recovery - Billable Items Tracking - Billing & Invoicing - CRM - Capacity Management ## Integrations (64 total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... and 49 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software) - [Professional Services Automation Software](https://www.getapp.za.com/directory/331/professional-services-automation/software) - [MSP Software](https://www.getapp.za.com/directory/645/managed-service-providers-msp/software) - [IT Management Software](https://www.getapp.za.com/directory/771/it-management/software) ## Alternatives 1. [N-central](https://www.getapp.za.com/software/1999255/solarwinds-n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.getapp.za.com/software/109249/solarwinds-msp-rmm) — 4.3/5 (200 reviews) 3. [Atera](https://www.getapp.za.com/software/102017/atera) — 4.5/5 (448 reviews) 4. [Syncro](https://www.getapp.za.com/software/2047491/syncro) — 4.6/5 (148 reviews) 5. [IT Glue](https://www.getapp.za.com/software/113707/itglue) — 4.6/5 (339 reviews) ## Reviews ### "Long time ConnectWise user still loves ConnectWise" — 5.0/5 > **Michael** | *29 June 2016* > > **Pros**: Mobile iPhone app is A W E S O M E \!\!\! Your clients can use the customer portal Constant Updates Feature request bidding system. 24 hour support online training videos Application blueprints, telling you which modules interact with other modules. Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it. QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs. Mark invoices as paid in QuickBooks and sync to ConnectWise. They are the biggest, so they integrate with everybody. Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong. > > **Cons**: It can be overwhelming for small companies The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly) If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out. Each user needs their own account. don't buy the on-premise edition, you won't be able to keep up with the updates. They update so frequently I have to update my QuoteWerks frequently, > > I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did. ----- ### "When configured correctly, CW PSA is clutch" — 5.0/5 > **Cassie** | *18 November 2024* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: I like how focused ConnectWise PSA is around finance reporting. The system is built in such a way that when configured properly, you can get very detailed reporting on agreement and project profitability. > > **Cons**: I don't feel like they've added many new features in the past couple of years. I understand they've been working on Asio for some time now and I'm looking forward to see what that will bring. > > I've used ConnectWise PSA for over 10 years, and now I am a CW consultant. I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their business. ----- ### "Inflexible Software" — 2.0/5 > **Joel** | *02 May 2025* | Computer Networking | Recommendation rating: 1.0/10 > > **Pros**: They have good training materials to help learn the software. > > **Cons**: The software is not flexible. You have to run your workflow how the software is designed. Also to get useful data you have to use many additional add-ons. ----- ### "A great solution to combine all the needs of an MSP" — 5.0/5 > **Warren** | *16 May 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: We primarily purchased Manage for its Ticket facility. It now integrates all of our departments, including finance, support, sales and procurement. > > **Cons**: Most of the gripes over the years, have been resolved to be honest, though regular updates. In terms of pricing, it's not the cheapest out there. But it does the job well. I guess the support has been better in the past. More often that not now, if you get a problem, it's rarely a quick fix. It has to get escalated etc. > > We signed up with Manage over 12 years ago and have never looked back. It is constantly being improved, it links our RMM tool with the CRM capabilities and provides all of our staff with their base Software to be running day in, day out. ----- ### "Connectwise Suite for MSP" — 5.0/5 > **Nicholas** | *05 November 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I love how much you can do in this software. I feel like everything you need is in connectwise manage and its a great way to keep an MSP's cost down by adding this to complete everything you need from sales to tickets to project portals. > > **Cons**: The support can be a bit off most of the time its guesswork. Which is done by the IT person usually first but the chat option can be tiresome sometimes. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.za.com/software/100721/connectwise-manage?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/100721/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data