Reviewsnap Reviews

As a small organization with many staff who frequently travel, we sought a system that was simple, intuitive and available 24/7. We reviewed many systems, big and small and almost settled on a product, but then found out about Reviewsnap. Both vendors gave us access to test environments where we were able to compare coverage, ease of setup and get a sense of the training required. Reviewsnap won hands down - very easy to set up, minimal training required, and all our priority requirements - fairly standard - were covered in their product. Employee profiles and job descriptions, competency and other review sections with lots of flexibility for overall design, ratings, comments, option to select from stock examples or use our own; integrated ongoing management of work and professional development goals, a great 'journaling' feature for keeping track of accomplishments through the year or for giving kudos to colleagues; automated notifications for deadlines and digital signatures. If users do need help, there is a small, onsite set of user manuals, workflow diagrams, etc. We added links to our performance review policies, etc on our Reviewsnap "Welcome page". Once our own system was set up, our Reviewsnap rep trained the 2 groups (employees/supervisors) via short webcast and the recordings are now permanently available to walk new staff through the site in under 10 minutes. Most notably, our customer service rep (same person over the last 3 years) has been absolutely exceptional. Her turnaround time is usually within a couple hours, responses are always helpful, short and and to-the-point, and if another service department is ever needed, she coordinates that. I also very much appreciated working through the trial period with a company that allowed us to work at our own pace without pressuring us to make a quick purchase. That flexibility helped assure we had the time needed to select the right product. Reviewsnap listens to their customers and keeps improving the product without inflating the cost.

It's very minor, and the only reason I give them one "9" below, but the last couple steps involve a hand-off of the review and then initiating final approvals and signatures. Some staff have neglected to complete the last couple steps that officially close off the review, and we would just find it helpful to have the system keep notifying staff, after a reasonable amount of time has elapsed, that they're not done yet, and remind them what steps they need to do to officially close the review. If nothing else, staff will eventually discover their lapse when they try to begin a new review and are unable to. If the system helped prompt them to close out the review, it would just avoid their being confused when they try to begin a new one.

Ease of use and ability to adapt to our specific need. Making changes to the form is usually pretty simple and user friendly.

Difficulty in setting up a quarterly review with the same ease as the annual review. But I understand that the team has been working on making this possible.

ReviewSnap was introduced to all employees at our company about a year ago. Before it was implemented, we just had an in-house system that was clunky and difficult to use. The review process is much more streamlined now. All of the documents are in one place. Much better than the old system.

I haven't gotten to know it well enough to find any wrinkles. Doing my first review on the system has been pretty flawless.

First of all, the customer service from beginning to end has been phenomenal; every single touch point has been professional, courteous and patient. The software itself is easy to use once you login and use the system. Like any software, you have to familiarize yourself with the buttons. However, even for a few of our employees who shy away from technological advances were able to figure out how to use the system after either attending a live training session or watching the recorded video. I also like how easy it is to cascade goals to rest of organization.

I will have to get back to you on this.

Simple to implement and train users
Budget friendly and user friendly
Responsive customer service team
Constant upgrades and additions
Customizable

English-language version only
Compensation module in USD only
Does not connect to other tools/modules
Reports could be more robust and easier to create

The ability to customize review templates. The vendor is very responsive to request and questions. The vendor has been able to make product enhancement based on our needs, which is extremely appreciated.

There are some system limitations for specialized requests, but the vendor is able to customize, if needed, for a fee, which is understandable. I have been able to use effectively without customization.

Easy to use, reports were easy to read and download.

The customization is a little tricky, and having to log in and out of the HR admin profile to access certain information created an extra step.

Review Snap was very reasonably priced for the functionality it provides. It is simply designed and fairly easy to train users on. The customer service team at Review Snap is reponsive, patient and helpful. Customer service is Review Snap's forte!

We've encountered some minor glitches with the program--nothing major, and, the programmers have been great about making changes that customize the product in terms of our review process.

The software is very easy use and the vendor provides excellent customer service. Appraisals are easy to build, and the comment suggestions are valued by our supervisory team.

Ad hoc reporting can be a bit cumbersome, but the standard reports contain most of the data I need.

Reviewsnap is better than the paper reviews we used in the past. Our first account rep was great.

It takes a lot of time to get the reviews setup and changing them is time-consuming and clunky. There are far too many screens and little boxes that need to be checked perfectly for everything to run smooth. Our employees often have login problems, but no one answers the customer service line. The website is also not mobile friendly.

It's a user-friendly web-based product. The company has great customer service.

There's nothing that comes to mind at this time.

it's a simple software, internet based, and the service is usually good

the compensation module isn't as extensive as we need it

It is fairly easy to set up the software and it doesn't take much training to learn how to use it.

We encountered glitches a couple of times and had to call the customer service. And the customer service has been great!

Very easy to use and flexible system. Wonderful customer service, fast and very nice. Works great for our needs!

I do not have any negative comments at this time. I am still new to using this software. If I do have any problems I will contact customer service.

The program is very user friendly and easily customized. Also like that you can set up the auto notifications for meetings.

I do not have any cons to list at this time.

-B2B sales team/integration support was excellent
-Authoricheck is genius
-Number of review templates is great for using for different departments within the org.
-Very easy to use software = very effective software

-Standalone product, would be nice to be able to integrate with some of our other solutions
-Auto-save feature while typing would be nice

Our supervisors love the fact that that they can easily select ratings for their team and receive suggestions to add commentary. As the system admin, I love the fact that I can easily import new staff to the the database and create ad-hoc reports.

The only con is the finalization process - it would be nice to obtain final signature and not have to go back in to finalize.

For the most part, it's easy to use and there are resources available to answer questions.

It changes often making it hard to keep everyone updated.