Jitterbit Reviews

- Simple interface
- Decent collection of endpoint options
- Willing to take on their competitors' features if you challenge them to it

- Extremely expensive considering quality of support and flexibility
- Performance is OK, but there is a bit to be desired in terms of general functionality

I used Jitterbit to connect our in-house custom ERP system to Salesforce and was surprised at how easy it was to set up.

I truly honestly cannot say that I found any. I used it for a specific task and for that task it worked.

Easy
Graphic interface with point and click

None

Easy to set
Powerful
Easy debugging

Sometimes confusing
Performance of the desktop app

It made it easy to do complex imports to salesforce. Allowed us to do imports that you can not do via salesforce directly (task history and notes for example and setting future tasks). Also provides the ability to automate the process

Not super intuitive but once you figure it out it makes sense and works well

It works! We've been using Jitterbit about 3 years now and I still thoroughly enjoy the product. I think what I like best is the modular approach which has saved me tons of time with maintenance and process changes we've needed to make over the years. The service has been great too. Has always been responsive and knowledgeable.

I honestly can't come up with something I dislike. Documentation was helpful and I referred to it quite often to learn the Jitterbit scripting language and the on-boarding training classes helped us get up and running quite quickly. Licensing by endpoint can get tricky, but Jitterbit has proved to be very accommodating and understanding of our needs and business practices.

Jitterbit is easy to configure and start using - from connecting systems to cloud migration, everything is pretty easy to achieve.
Customer support is always there when needed. They are usually very responsive and helpful.
It's also very stable and reliable with no outages since we started using it.

The UI seems cluttered and is not really intuitive.

Jitterbit allows me to easily integration apis into my software with minimum code. Jitterbit allows me to get projects done quicker and maintain them easily.

Mapping objects/items using Jitterbit can be tricky. You have to be sure to name it correctly or it won't work. There are small things here and there that you will pickup on while using this software that will help greatly.

Very much helpful tool for data maintenance and data migration. One time mapping helps setup the recurring data updates.

Building the mapping needs training. Usage of tool is completely dependent on the mapping of the table in the jitterbit tool.

User friendly

sometimes the UI isn't great

Easy to set up and render, we use Jitterbit to connect data to our CRM platform for ad hoc requests. It has significantly reduced the amount of time spent for our data entry teams in order to get information delivered to our end users.

It can be a bit bulky with a lot of different features which makes it more difficult to train someone initially as part of an onboarding experience. The error messages could also provide better detail when an upload is not properly loaded.

Jitterbit is extremely intuitive, and has a ton of resources that help you build the correct integration solution for your business needs. Jitterbit's native language makes it simple to customize your solution when needed. It is a very powerful tool with minimal technical lift.

Jitterbit can be too powerful sometimes. Depending on what systems you are using, it can effortlessly expose your API limits and potentially cause a headache if your projects aren't tested properly. With great power comes great responsibility!

I love that this can connect most of our tools. There are still a few it's not working with, but for the most part this has vastly improved some of our data integration processes. It gives us more time to focus on what humans actually need to do -- THINK.

It's still not where I want it to be in terms of how many tools it connects to. I'd also like more customization out of how we can connect tools. I understand there are API limitations, but if automation is the goal, there is a lot more we can automate.

No loss of data during export (movinf from FTP to salesforce)
Intergrated with multiple platforms
Perform field mapping easily(spreadsheet to object fields)

A merge option can be more useful instead of overwriting the code

API needs more improvement(overall satisfying

easy to map fields and has a large amount of functionality

they put options in odd places so they can be hard to find

Jitterbit support is fantastic and they really help you achieve success and along the process. The training material online is straightforward and helped us learn how to use the tool. Using the tool itself is pretty simple and some things were easier to do than other ETL tools.

Slightly different than using other ETL tools so some tasks are accomplished differently or have differently functionality from a typical enterprise ETL tool.

Jitterbit provides a powerful Graphic User Interface to allow for map sourcing and targeting fields. It also can support propriety scripting language, which is not always the case with many ETL tools. The ability for value lookups to the Database or the Salesforce organization is a huge plus, while the tool is very drag and drop friendly. This combined with its ability to de-dup, makes it quite the versatile product.

Unfortunately the data quality tool, is not ideal compared to some of Jitterbit's competitors. It would require another source for data cleansing, which would be most likely customized. The pricing for Jitterbit is also relatively high compared to some similar ETL tools.

It supports data integration between multiple systems and platforms with ease. Most of the configuration is point and click, easy to set up. There are hidden features that can replace many other applications. Jitterbit also makes it easy to integrate with legacy system by directly tapping into their data source.

There needs to be better onboarding of clients to introduce some "hidden" features so that clients can get the full advantage of this powerful software

Jitterbit makes integrating with Salesforce.com easy. I have been using the product for years at various companies and have yet to find an ETL that makes the integration process as smooth.

The point click interface makes the data mapping available to non-developers and there are many built in transformation formulas that will allow you to complete necessary transformations (ex. If incoming data value = x, then 'y', etc). The success and error handling options provide confidence your scheduled operations are running smoothly and help administrators/users troubleshoot and correct errors quickly. We were able to get an integration with our SQL database completed, including testing, within a couple of hours.

Their customer service team is responsive and willing to spend time helping you solve issues as needed and the price point is competitive.

We have two Salesforce orgs and in order to integrate to both of them we would have to purchase two endpoints. It would be nice to have a little more flexibility on pricing plans. Maybe based on the number of operations that will be running rather than end point alone.

Jitterbit data loader is free! The Data loader is a rather powerful tool that allows for transformation of Data loading into Salesforce. It is quite easy to get started. Support if through websites and have found answers to most of questions rather quickly.

Not much to dislike about this tool. Would like more features dealing with children but I suspect that may be in the paid version of the tool. Can not really complain considering the price.