Overall we really do love Freightview. It's affordable and powerfully simple. Pickups are scheduled, BOL's are effortlessly created, it just suits us great. That being said, there are some quirks I would love to see fixed. First off, there needs to be better support for specific carrier accessorials. Some carriers don't recognize or accurately quote accessorials as they should based on the selections available in FV. This causes invoices to be off from the quote displayed on FV. Just for a quick example: There's only one option to select on FV for "Limited Access", however some carriers do not recognize just "Limited Access", my Estes for example, does not recognize that and leaves out the $ fee that is in my pricing. This causes invoices to be off by $. There are other issues similar to this such as FV having two options for notification, "Notify prior to delivery" and "Call for Appointment", well depending on which one you select, a portion of our carriers display an error when quoting because they don't support that accessorial. We book every shipment with "Call for Appointment". However, a handful of my carriers return an error for this. This causes me to have to re-run the rate with the alternate selected to get those carriers to show up. At that point the majority of the other carriers return an error. This doubles the time it would normally take to run a rate. There are other quirks like this that I feel should be fixed. By not selecting the accessorial at all, which has been a proposed workaround, the carriers that do charge for that service do not properly reflect that in the rate. I would like to try to work with someone to solve these bugs. For such a great system it seems this could be fixed. All that being said, again we love Freightview. It's the easiest to use TMS I've come across and one of the most affordable. Oh one more thing, we need the ability to customize label and BOL templates. Also a branded tracking page would be fantastic. Right now all of those things are basically Freightview advertising. For a subscription service I feel I should have the ability to customize my templates, such as in Shipstation (small package) for example.
ease of use, simplicity, speed, affordability
lacking support for specific carrier accessorials, no claims management system (a simple database that linked with shipment data as an area to record claims made to carriers would be fantastic), no ability to customize BOL or Label templates, no branded tracking page, closed API (only available for rating), no integration with major e-Commerce providers
Thanks for the great review and feedback Jamie! As of 02/2019, we have added a function to manage claims, branded tracking, rating, booking and a tracking API, and additional carrier accessorials. I'll keep in touch on the others, but let us know if anything else comes to mind!
Excellent! I could not be more pleased. I have referred multiple customers to them and will continue to do so. Such a breathe of fresh air in this ultra competitive space and their customer service rocks!!
Don't pass up this opportunity. If you ship daily LTL, you need this......trust me!!
This software saves us so much time it is literally like having an extra employee at a fraction of the cost.
Freightview saves so much time in quoting multiple carriers, producing BOL's and labels, and booking LTL shipments, along with seamless tracking w/ notification and they are constantly adding new features.
Another huge feature is their analytics. It provides so much info and also provides a lot of leverage when negotiating with new carriers. You can pull past shipment info in a matter of seconds, something that used to be such a pain, you hated to even try to set up new carriers because of the hands on nature of pulling all the documents and relaying to sales/pricing departments.
There are only two cons and one I know they are working on.
Currently you can not pull POD's from software but they are in the process of providing this solution. Hopefully this year.
The second would be that it is difficult to pull up a past shipment over 90 days. Luckily we don't need to do this often.
Thank you for the review and feedback, Jason! We should now be pulling POD's from 10 carriers, with more to be added throughout 2019. We just released a solution to make searching past 90 days more streamlined as well. Let us know if anything else comes to mind!
My overall experience with FV has been wonderful!! It has allowed me to not only restructure my entire freight dept. but it has given me more time with my crew and training people more in depth about different, more complicated aspect of the freight world. i don't have to spend hours a day running quotes or dealing with some company server down that wont allow to use whatever it may be. It has taken the inconveniences of my job and made them much more enjoyable. "CSR" .. whom i like to call the all time FV support analyst has been so good to me and my team over the last year (if it hasn't been a year its been alomst 1) i just wanted to give him/her an extra shout for all the hard work being done!
This software allows me to save so much time when quoting anything almost going anywhere!! I regularly use about 7 to 10 different carriers.. I like to spread the love and all of them have specific quirks about them that allow me to do so. Opening that may tads and using everyone's website could sometimes take a couple hours to do. Now it takes me 10 min. I provide quotes for things I don't have.. so guesstimating takes time when you need to be right. so wherever i can save the time i will!
i don't necessarily like that most companies won't allow me to provide an inbound quote.. but that's really all that it is. FV has changed freight shipping for my current and past companies ever since they went live.
Thank you for the excellent review, Rob! I'll reach out to you directly to confirm where you can do inbound quotes as well. Let me know if anything comes up!
All the things i listed in my review. this seems very redundant.
All my carriers in one place, all my customers in my address book, amazing data to provide my LTL reps for better rates, uniform BOL across all carriers, Pre-PRO'd shipments so I don't have to trust a driver with a sticker book to stick the right pallet, Being able to run spot and volume quotes in one place, lightning fast response from customer service on the rare occasion of an issue, seeing customer service listen to and apply my feedback, tracking all my shipments in one place, having a landing page for a consignee to be able to watch and track from, using the same landing page for inbound shipments so the shipper can reprint BOL's if needed and print pallet labels in the size that they need. Blogs are always poignant and help to become a better shipper and possible alert me to issues others are encountering or mistakes I've been making that are costing me unnecessarily.
I'm spoiled and overly reliant on it. Also, with its ease of use, it does potentially make part of my position easier to fill with someone whom has little to no shipping experience.
Thank you for the review and all the great feedback Zac!
Time savings and convenience. User friendly, even employees with little freight experience can navigate system and get rates.
Saves time from going to multiple trucking websites comparing freight rates. Easy to load new trucking companies in the system. All you have to do is enter shipment information into Freightview, ie origin and destination, weight, pallet count, special instructions, etc. and the trucking rates I have loaded into the system pop up. Freightview saves shipping addresses in the system for future use. One click and generates BOL and schedules the pickup. It is also convenient to be able to go back and look at shipments to gather information.
When completing the BOL, sometimes if you use and already loaded "description" it automatically changes the weight of the shipment based on previous shipments. We really need to look at other features available in Freightview that could help us.
Thank you for the great review! Please feel free to email us at [email protected] or give us a call at 913-353-6188, and we'd be happy to setup a time to make sure you're taking advantage of all available features!
For standard quotes, it is a great way to obtain all of your carrier's rates in one easy to use web app. The feature set is constantly growing - there is always something new coming. The detailed breakdown feature is very helpful for determining the cost breakdown of shipments and the proximity to terminal location makes it easy for me to set proper expectations with my customers as to when shipments will pick up.
There are certain accessorials that are not covered by the software, so occasionally the rates will be inaccurate. There have been times when incorrect rates have been returned by the carrier through Freightview and the level of assistance when discussing the issue with the carrier was not as in-depth as I would have hoped. Sometimes I feel support wants to close the ticket instead of actually helping with the issue.
Thank you for the review and feedback Chuck! I'll follow up with you directly around the quotes that returned as inaccurate. Let me know if there's anything else we can do!
Easy access to reports, shipments, carriers.
Easy to pick the best carrier for the load and to generate paperwork and follow shipments. Able to track shipments and review shipments in the past. Easy to add carriers, users and easy to delete the same.
Reports could be better. I was shocked to find that my data disappears after 60 days. That is not enough time. I need at least 6 months to clear invoices and archive shipments. We have asked for an additional column on report that allows us to put in the actual cost vs quoted cost, but as yet have not gotten that.
Thank you for the review Darlene! We do have a way for you to access your shipment data for as long as your team has used Freightview, and I will send over information on how to do this accordingly. We are getting ready to release our invoicing feature as well, which should allow us to start tracking actual cost vs. quoted cost in the analytics. We will stay in touch as soon as it's released!
The visibility it gives across multiple company locations. The ability to see multiple tariffs on one page eliminating the use of opening tabs. The ability to create users which on top of increasing visibility cuts down on the inbound calls from outside sales force looking for shipment information.
Not allowing pickups to be scheduled if it is past a certain time. If you go to a carriers site they will still allow the schedule but may have a popup saying "pickup time after 3pm maybe scheduled for next day". What that does is allow the local terminal to use its own local rules and shipment load to decide if the shipment will get picked up the same day.
Need more education with the carriers to not cover up the Pro# generated with the pre-printed Pro# stickers they carry. When this happens of course, we loose tracking.
Thank you for the review and feedback Orlando!
Very user-friendly and makes analytics on our shipping very easy. Helps with setting up appointments and limits time having to wait to talk to a customer service rep to set up a pick-up. Keeping very detailed shipping history has also helped with our payables department being able to go back and look at quotes very quickly and easily.
Could have reasoning as to why certain carrier was not chosen. We have had some instances when the site has crashed which has caused some issues. Shipping Hazmat material can be time-consuming because it still forces you to fill out all of the information. Would be easier if you could check a box that would signify that you are using your own bill of lading and could skip the setting up of information you are not going to use.
Thank you for the great review and feedback, Alex!
The software is easy to use, visually appealing and well organized. It allows me to check quotes from many (in my case 12 or more) carriers simultaneously to find my best rate and transit time. Then I can book directly with carrier and instantly create a BOL from the database of information that it saves from my previous entries and provide the BOL to my shipper and the tracking information to my customer effortlessly. All of my shipments are then compiled on one page where I can monitor them easily. When the freight delivers, I can verify the invoice matches my quote and archive the shipment for historical review. Above all the software has saved me countless hours of time and made the shipping process exponentially better. I don't want to leave out that the team at Freightview has been a pleasure to work with.
There is an occasional hiccup with the site updating the status of a shipment.
Currently there is no ability to edit the product catalog but hopefully this will be addressed in an update.
Thank you for the great review!
Prior to using Freightview for our company, we always had to view every carriers website individually which was very time consuming. Now with Freightview, all of our rates are in one place and we don't have to spend the time clicking onto each website to see our rates. It has saved us a lot of time and allowed us to branch our with regional carriers we would not have normally done business with. The only drawback is that there are occasional system hiccups that can disrupt shipping procedures, but the good news is that customer service is top notch and can typically give you a good idea of when things will be back up and running.
It's a huge timesaver as we don't have to view each carrier website individually now. It has also allowed us to us local or regional carriers to take advantage of their savings since we don't have to waste our time viewing each website.
The technology isn't 100% reliable and there is occasional downtime where we are not able to ship our shipments out. This is rare though and seems to be far and few between.
Thank you for the kind review Eric!
Saves me a lot of time from reaching out to each carrier individually to get rates and creating manually reports.
Multiple of rates at once at your finger tips. Easy website to work with. The shipment reports are great and make it easy to share that information internally with co-workers. Analytics allows us to see how much we are spending with each carrier.
All information input is not transferred over to carriers BOL. Carriers do not report missed pick ups. Transit times are not always accurate if transferring to a partner carrier. Carriers doesn't list that they give to a partner carrier. Unable to get rates for different volumes going to the same address.
Thank you for the review Kimberly! We are unfortuantely limited when it comes to what some of carrier's will allow us to put on their BOL, but I'll be sure we take a closer look at the transit information to make sure we're showing exactly what the carrier's sites are reflecting as well. If there's anything we can do, I'll be sure to let you know!
No need to login to 15 different sites to pull freight quotes. Much time is saved since the shipping dept. no longer needs to spend an hour researching the best carrier choice as we now have them all in front of us at once.
The speed it takes to get all my freight quoting completed. Never need to login to multiple websites for online quoting. I am able to book the load in seconds, print BOL's and shipping labels with pre-assigned PRO #'s fast and easy.
Several carriers do not support online quoting for certain accessorials. A built in freight class calculator would also help where the suggested class is listed once dims and weight are entered, but allows you to change the class if need be- for instance if you have an FAK with a certain carrier.
Thank you for the great review and feedback Chris!
Overall it is very helpful and simple to navigate and like I said it saves a lot of time when it comes do getting different rate quotes.
It saves a lot of time when it comes to getting a rate quote, also its very easy to create a bill of landing.
One thing is that when I create a BOL and if I have hazardous material then I need to break down what is what that i am shipping for example how many pieces are hazardous, whats the weight etc. when it comes to writing my skid count i have to write it in the special instructions and it can sometime change my quote when i submit. Also a few times when I get my rate quotes not all carriers will show.
Thank you for the review and feedback Davin! This is something we'll be addressing in the near future. I'll reach out to you directly to discuss our next steps.
Our company has seen significant savings from the ability to quote all of our carriers with a single action instead of the need to call or visit each carriers site. The ability to have the program automatically generate the BOL further adds to the time savings and ease of use.
Freightview instantly reaches multiple carriers simultaneously for rates and bookings from a single simple interface.
The one drawback I have been able to find with Freightview is the inability to send automated tracking status. It would be great to be able to receive daily emails showing the tracking status of any shipments still en-route.
Thank you for the great review James! We will be improving our tracking functionality in the coming months, and will look to add in-transit reporting in the future as well. We'll keep in touch on release updates around this!
Saves time quoting; collects important shipping data for pricing negotiation; provides useful information for different functional groups which improves communication and saves time
Printed bill of ladings with the exact NMFC number, description, class, weight and dimensions. Our product characteristics are stored in Freightview for easy recall in future shipments. This prevents disputes with carriers who use laser dimensional scanners and is much easier on our staff when creating BOL's.
I also like the data that is collected. The data dump feature contains all the data for every shipment. This data is invaluable when negotiating rates with carriers. We are able to provide an exact description of our freight and the lanes we ship.
Finally, the ease of access for our various departments. It takes seconds for our Accounting team to reprint a BOL if needed. Our Sales team knows exactly where every shipment is and they only have one place to go for the various shipments with all our carriers. The immediate access to information means our Shipping team is focused on loading trucks and not tracking down answers to questions.
Freightview is great with LTL but does not have the same level of support for spot quotes and full truck shipments with independent carriers. It's a much more manual process that relies on email. It's clunky.
Thank you for the great review, David!
Having all of my information in one place.
I enjoy that I can get freight quotes from the majority of my freight carriers all in one place. It not only cuts down on the time I spend quoting, but also helps me see a quick snapshot of all the rates to get my customers the best freight rate possible. We recently started using Freightview to schedule shipments and so far it has worked out really great! Being able to see all scheduled shipments, PRO #s and delivery progress is extremely valuable.
There is not too much that I dislike about the software. One suggestion I have would be to be able to not only generate a BOL, but also a packing list and pallet label.
Thank you for the great review and feedback, Kelly!
Greatly reduced the time to book shipments. Also, allows us to shop rates between all of our carriers in a single interface that greatly reduces the time to book the best shipments for our particular loads.
Very simple to use. Our products are very freight intensive and we have to look at each of our carriers to determine who can provide us with the best rates for each load. FreightView took a very manual and slow process and has sped it up tremendously, saving us lots of money directly from the hauls themselves, but also in time spent booking.
Integrations with standard API's are lacking. The only area that this software can improve is if they are able to pull in existing orders, etc. from back end ERP systems and perhaps even web stores directly.
Thank you for the great review Andrew! This is something we'll be tackling next year, and hope to be able to provide in the very near future. Please let us know if anything else comes to mind!
We were looking to move to a more user friendly and less costly TMS. After reviewing and trying several TMS products we made the decision to go forward with Freightview. The team at Freightview made the decision easy. They provided several conference calls to make sure what we were going to get is what we were expecting.
The trial period is a great feature, because the Freightview TMS is easy to get started with - you can be quoting within an hour or so after you enter your initial carrier information.
After we did a demo and testing with several employees, we rolled it out to the rest of our personnel. Everything went very smoothly.
What we like about Freightview:
- easy to set up
- easy to manage
- ability to set individual pricing parameters for prepaid shipments (setting a markup)
- response time is extremely quick - you normally have your quote in under 10 seconds
- multiple carrier set up
- spot quoting available for truckloads and volume moves
- low cost option for a TMS
Our Customer Service team, who provide the freight quotes to our customers, are very happy with the Freightview TMS. It has been a real time saver.
Another use we have is to use the TMS quoted pricing where there are disputes with the carrier. We are able to show them what they quoted versus their invoice.
The customer service team at Freightview is great to work with. The questions we have had are quickly answered and there is always follow up.
The Freightview TMS is a great product. As I mentioned, the trial is very easy to set up, so if you are considering a TMS, I would definitely recommend the Freightview TMS product.
Ed, thank you for the excellent review. Please let us know if you have any questions, or if anything else comes to mind!
The ease of the software is phenomenal. Customer service is always there to help when i need it as well.
I have all of my freight carriers in one piece of software. It has streamlined all of my freight shipping. I like the fact that it saves all of my shipments and makes it easy to search for them.
Some of the carriers do not have their own individual B.O.Ls and some of them seem to not communicate well with this software. There is times when they change the tracking number on their end because Freightviews does not work or does not generate one properly and im stuck having to call to figure out what has happened.
Thank you for the great review and feedback Allen! We will be improving upon tracking in the coming future. Stay tuned for updates!
This software is quick and easy to use for tracking when you need it the most it is there for the customer's questions to be answered in a very timely manner. It also gives all the details needed about the shipment , the trucking company, the amount, the Pro # and the weight, the exact amount of packages and also where the shipment is going or if it was received, etc. This is the best software to immediately give quick responses to our customers who are continually asking for the tracking information on their orders.
There really is nothing I can say that I would consider a con to this software. I am very satisfied..
Thank you for the excellent review Rosemary!
customer service has been fantastic in making some changes we have asked for. There are still a few things that they cannot change and we have had to work around, but over all, if you do a fair amount of shipping with numerous carriers, it is a great tool to use.
The LTL portion of freightview is excellent. very easy to use, It's one click to schedule and create a BOL. The ease of adding carriers is great. Your price changes take effect immediately because it is pulling directly from your own log in information.
Brokering out freight through freightview can be a little trying. Your brokers need to be able to receive your freightview emails. This may cause issues when the emails are sent like a spam email. There is also a feature that sends an email when you award your quote to another carrier. This cannot be disabled. It is not a feature we like and we have had to come up with a work around for it.
Thank you for the great review and feedback Linda! We're going to be making some additional updates to our spot quoting tool soon, and as soon as we do, I'll let you know!
Our business handles about 5 shipments on an average day, so we are by no means choosing a lot of freight, but we have used other software and they always seemed to be more than we needed. We also wouldn't get the same attention as a larger company using the same system. Freightview is perfect for us though. It couldn't be easier to book a shipment and know you're getting a good deal (since there's no 3PL funny business going on). Customer service and account reps treat you with respect and are extremely quick to respond and always helpful. They listen to the customers and implement features based on our feedback. At the end of the day, the time you save booking shipments equals out the monthly fee and you rarely have to worry about it. In the years I've used this service, i think it's gone down twice.. .for about 10 minutes. In the world of freight, a true 99.99% up time is hard to come by.
Ease of use and setting up, BOL and Label printing
I wish it had more analytics built in to the site
Thank you for the great review, Nick!
- Quick rate quotes and transparency to shipping lanes.
- Great Customer support
- The ability to make a quick informed decision when choosing a preferred carrier
- Strong analytics to support shipping data
- No ability to create a blank BOL when using a 3rd party carrier
- No link to provide real time tracking
- No ability to run quotes for hot shot or expedited services
- No ability to run quotes for truckload services
Thank you for the great review Adam! I'll give you a call to discuss some of these features and what we have available now. You should have access to a link to provide tracking, as well as an ability to run expedited and truckload quotes through our spot quote tool. Thanks again for the feedback and remarks!
Freightview has allowed our company to save a vast amount of time by putting a majority of the freight carriers in one location. The ability to generate the BOL's and shipping labels from the site for most shipments have allowed for the freight booking process to go quicker all within one location.
The Freightview software allows the customers to choose from a variety of freight carriers with a vast amount of shipping options. The ability to select particular shipping options has allowed for accurate cost ratings of shipments. The Freightview system also allows for the printing of most shipping materials and labels to save time.
The Freightview software lacks the ability to identify the Ship To address as commercial or residential which would help resolve any issues with the shipment rates before the shipment is booked.
Thank you for the great review and feedback, Nick!