Zoho Subscriptions Reviews

I love how Zoho Subscriptions can connect to several payment processors. Its also wonderful how it auto syncs with Zoho CRM without having to build an API.

Didn't have any cons. Great program to use.

Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.

Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.

Hosting pages features, multiple products, and multiple plans, ease of use, clean interface.
Subscription management is also very easy.

It should have post payment, landing page feature.

Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.

Lack of a direct Quickbooks integration.

We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.

We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding.

It's very simple to use. I've used other subscription softwares and Zoho beats them hands down.

I would like to see Zoho create more options for reporting.

I really like the system and the features. Easy to use and I adapted very fast.

Perhaps more options for communicating with the client, in addition to sending e-mails.

Easy to set up
Easy to operate
Support reacts very quickly on all channels
Extremely flexible for all business areas
Benefit from this in connection with ZOHO CRM
But don't use the API yet

At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far.

I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.

That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.

The constant and unwavering support. Speedy reports and ability to
get help while in the application via an active chat like.
The reports are excellent and very fast.
The modules are integrated and priced well below the competition

After using Quickbooks for 10 years I am at a loss to find anything negative.

The product is easy to use and adaptable, it works really well for me, it works great with CRM and Books from Zoho.

Helpdesk is not always easy to reach. Its relatively new this product and I think they are still improving on it and adding new functionalities. Needs more interaction between currencies.

Zoho Subscriptions is probably the most effecient and cost effective way to handle subscription based products for anyone that doesn't have that ability built into their site/systems already. I researched a lot of companies and Zoho was the cheapest overall, and while they lack in some areas, they make up for it in their cost and willingness to help.

I wish that some of the more advanced features were available as add-ons to lower plans. I also wish they had some better ways to integrate with a company's existing website/domain, as well as some type of page builder or form builder to help in that regard too.

serves purpose at moderate cost.
serves purpose at moderate cost.

not much customisable.
not much customisable.

Easy to setup, good product pricing features

Would be nice to have a website embed feature.

Pricing structure
API integrations
Webhook announcements
Clean and intuitive admin panel
Robust reporting
Subscriber export
Subscription pricing flexibility with coupons and addons

The non-API deployment is a bit limited in terms of collecting any customer information that's not part of the default data. We didn't have the budget to do a full API deployment, but we were able to come up with some workarounds to collect info in fields not specifically designed for that information. When we did go with the full API deployment, it was pretty easy to transition our hacked-together data collection into the new custom fields.

It's quite easy to setup, far easier than other solutions. Nearly everything can be done 'no-code', where you can easily create subscriptions and start accepting payments easily. API is quite easy to use, if you need it.

It's extremely limited in what it can do, and the interface is a little clunky. I constantly experienced bugs when integrating it with Zapier, often times having to reach out to support in order to deploy a fix. You cannot do multi-lingual checkouts, which can be a huge issue in certain regions. The customer portal that they provide is also quite lacking in visual appeal.

It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better

Some features are not available and no API , the cost is kind of high if you have a high number of clients

Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update.

I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature.

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

The program provides a lot of value for what you pay. Setup with straight forward it's easy to use on a day to day basis.

There are times where making changes/updates is more difficult then it should be which can be frustrating.

Easy recharge, integrations, automation, and communication

glitches in the system that do not apply payments correctly or do not allow the customers to pay via forte

I have found it easy to setup and use and the interface is well laid out and intuitive.

Have problems with some of the payment gateway solutions and not integrating well. But that may well be due to the limitations of Paypal

The customer service is awesome! Someone is always available to speak over the phone right away !

I wish you could have 1 email address associated with various different customers vs creating 1 customer and having multiple subscriptions under one.

Very responsive support.
Integrated with Zoho Books and CRM - a mature product with many users.
The API's
Able to handle both CC card and non-CC card customers

Still quite a new product in the Zoho family.
More custom reporting always helpfull.