Zoho Billing Reviews
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96 Reviews
- Industry: Banking
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Review Source
Overall rating
Great product to mange your recurring billing!
Reviewed on 2015/04/14
I've been using Zoho Subscriptions for over 5 months. I was looking for something to replace an...
I've been using Zoho Subscriptions for over 5 months. I was looking for something to replace an outdated and hard to mange system. With Zoho, we are able to manage all aspects of our product's subscription services all in one elegantly designed place. The system is very intuitive and lends itself to naturally to easy customer management. I'd highly recommend it.
Pros
There is a great product dev team behind this product that is eager to get any issue resolved in a proactive manor. If you find an issue, they are sure to help you find a solution.
Cons
It's is tied to Zoho Books. It would be nice if it integrated into other accounting platforms such as Xero or Quickbooks, especially in the US.
Reports could be a little more robust.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Zoho products are too good for small business owners
Reviewed on 2021/05/29
I am using their many products, like Zoho email, Zoho commerce, Zoho invoice, Zoho books, Zoho...
I am using their many products, like Zoho email, Zoho commerce, Zoho invoice, Zoho books, Zoho campaigns, Zoho Sales IQ. All the products are wonderful, affordable with world class quality. Mostly I use them to manage my company and and 2 eCommerce websites [SENSITIVE CONTENT HIDDEN].
I am fully satisfied with them.
Pros
All in one apps and inexpensive for small business owners. The company makes many awesome business apps, most of the apps are inexpensive but have world class quality.
Cons
Cons, they don't advertise a lot about their wonderful products. Wish they are in media and advertising about their products so that more awareness would be created.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great Potential but a Few Key Failures
Reviewed on 2019/05/30
We offer subscriptions to our services to make it easier for customers to access agency services...
We offer subscriptions to our services to make it easier for customers to access agency services and manage their payments instead of getting a $100 bill one month and a $1200 bill the next. It also helps us structure client relationships with responsibilities and on going work.
Pros
You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution.
Cons
Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great for my Renewals !!
Reviewed on 2019/05/01
Overall a great solutions that works really well , don,t have anything really bad to say about it...
Overall a great solutions that works really well , don,t have anything really bad to say about it ... does exactly what it need to do !!
Pros
Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management
Cons
No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account
- Industry: Computer Software
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great tool for presenting and maintaining subscriptions
Reviewed on 2019/09/05
Because our service model is subscription based, Zoho's tool that interacts with its CRM and other...
Because our service model is subscription based, Zoho's tool that interacts with its CRM and other tools (like creator) is invaluable, and we are very pleased with it, and plan to use it indefinitely.
Pros
Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update.
Cons
I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature.
Response from Zoho
Hi there,
Thank you so much for taking the time to review us.
We are really glad that you are able to manage your subscriptions seamlessly using Zoho Subscriptions. And it's great to know our integration with Zoho CRM and Creator are helpful. That's exactly what we aimed at offering - a powerful, integrated ecosystem!
If you are interested, we would love to hear and publish your success story with Zoho's millions of customers. Feel free to reach out to me anytime.
Cheers,
Harikrishna
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Recurring and Billing Software
Reviewed on 2018/11/25
Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this...
Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this issue for us. We are planning to buy more products of ZOHO.
Pros
Keeping a track of your clients payment details, processing a refund or creating a Coupon code using this software is fun and that easy. This has made my life simple.
Cons
I have been using this software for more a year now and did not find any issues with this.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The perfect start for us as a startup (ZOHO ONE Suite)
Reviewed on 2019/02/17
Pros
Easy to set up
Easy to operate
Support reacts very quickly on all channels
Extremely flexible for all business areas
Benefit from this in connection with ZOHO CRM
But don't use the API yet
Cons
At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great system
Reviewed on 2019/05/31
Pros
The customer service is awesome! Someone is always available to speak over the phone right away !
Cons
I wish you could have 1 email address associated with various different customers vs creating 1 customer and having multiple subscriptions under one.
- Industry: Warehousing
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Review Source
Overall rating
Zoho Subscription, simple, powerfull and flexible
Reviewed on 2015/04/28
We are actually using Zoho Subscription for renting out storage and parking spaces. Not typically...
We are actually using Zoho Subscription for renting out storage and parking spaces. Not typically what subscription software are made for!
We found that Zoho Subscriptions were the best way to go for us, not only because of their standard functionality, but also due to their many, very functional API's. Very helpfull for us now, and in the future.
The responsiveness at Zoho support have also been a main, very positive factor.
We are very happy that we chose to go with Zoho Subscriptions, and plan to roll out this in soulution in other countries where we operate as well.
Lasse Høydal
Pros
Very responsive support.
Integrated with Zoho Books and CRM - a mature product with many users.
The API's
Able to handle both CC card and non-CC card customers
Cons
Still quite a new product in the Zoho family.
More custom reporting always helpfull.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Good billing solution for a SaaS company
Reviewed on 2019/03/31
Pros
Easy to setup, good product pricing features
Cons
Would be nice to have a website embed feature.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love subscriptions
Reviewed on 2022/04/28
Pros
The product is so simple to use and to set up. I don’t know what I would be doing without subscriptions
Cons
I wish subscriptions had a more options of what date the recurring charges would apply.
Other than that, no other complaints
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and efficient
Reviewed on 2019/05/31
We have been using Zoho subscriptions for about a year now and so far so good. We have had some...
We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.
Pros
I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.
Cons
My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zoho Subscriptions hits the sweet spot!
Reviewed on 2019/05/30
Pros
Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.
Cons
Lack of a direct Quickbooks integration.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Executive Director
Reviewed on 2019/05/30
Overall, a positive experience in respect to CRM manangement
Overall, a positive experience in respect to CRM manangement
Pros
-extremely powerful
-subscription renewal an excellent feature
Cons
-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An excellent, automated software with great customer service
Reviewed on 2019/04/28
Pros
It's automated and super customizable. Any questions are always answered promptly by the customer service team
Cons
There are so many customization options that it can get complicated to do very simple tasks unless you know where to look
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great value!
Reviewed on 2019/04/30
It's been great!
It's been great!
Pros
Was much better than Chargify or Recurly, as there was no % taken from the subcription.
Cons
The fact you couldn't embed/create your own hosted pages using Zoho Subs without a long form
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review
Reviewed on 2019/06/04
Pros
Easy recharge, integrations, automation, and communication
Cons
glitches in the system that do not apply payments correctly or do not allow the customers to pay via forte
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mostly Satisfied
Reviewed on 2019/05/30
Pros
I appreciate multiple integration capabilities.
Cons
Having to purchase different packages of features that should already be included
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful
Reviewed on 2019/03/27
Pros
This allows 'groups' of plans, with add-ons, and coupons specific to those groups. Pricing, recurring transaction managements, and their new widget works wonderfully. Connects to invoices and shows customers who have signed up. Allows for setup fees and one-time fees if you need them.
Cons
Widget needs a little more options, and there needs to be a better 'preview' and way to do test transactions.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good
Reviewed on 2019/06/06
Pros
Easy to use and add new subscription, mobile apps is cool
Cons
Less flexible in terms of modifying subscription
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good solution for SAAS business model
Reviewed on 2019/06/05
Pros
Good support
Good software integrated with other payment system like Gocardless, Stripe, etc.
Full solution with their Zoho CRM
Cons
More detailed dashboard with more stats.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Easy to use, affordable, handles recurring charges like a champ
Reviewed on 2019/06/03
Pros
We had a short list of needs: easy to use for non-technical folks, affordable, and able to handle recurring charges. Zoho fits all three, and everyone on the team finds it easy to use.
Cons
This isn't a valid complaint, but the UI is a tiny bit dated. But the software works, and I don't particularly care that it looks like 2016 software and not 2019 software. When I say "a little bit dated" i mean a little bit. Literally, no one should care about this.
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent service for tracking subscriptions
Reviewed on 2018/02/24
Pros
I recommend this wonderful tool, which saves me a tremendous amount of time and has become an indispensable assistant. He will automatically track who subscribed to the newsletter, and who, on the contrary, unsubscribed.
Cons
Strongly lacks the normal support of the Russian language. If the developers came to our market, it was worth taking care of it.
- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
zoho subscriptions is awesome!
Reviewed on 2019/05/30
Pros
easy to use, does what it says , solid and reliable!
Cons
not being able to have the same email be allowed to have access to multiple portals
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very useful, easy to integrate and over all very satisfied
Reviewed on 2017/06/08
makes my work a whole lot easier and saves time
makes my work a whole lot easier and saves time
Pros
The product is easy to use and adaptable, it works really well for me, it works great with CRM and Books from Zoho.
Cons
Helpdesk is not always easy to reach. Its relatively new this product and I think they are still improving on it and adding new functionalities. Needs more interaction between currencies.
