
Zoho Subscriptions
Smarter Billing for Your Subscription Business
4,5 /5 (75 reviews) Write a Review!Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features

- Industry: Insurance
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great way to keep track of subscription purchases
Reviewed on 2019/08/30
I'm not sure what we would do without Zoho Subscriptions. It has taken us from spreadsheets and manual invoicing to an automated process. This has saved us hours of manual labor. I love how we can keep track of our clients and quickly issue refunds if needed.
Pros
I love how Zoho Subscriptions can connect to several payment processors. Its also wonderful how it auto syncs with Zoho CRM without having to build an API.
Cons
Didn't have any cons. Great program to use.
Response from Zoho
Hello Mark,
Thanks a bunch for the awesome review!
It's great to know your journey from spreadsheets to automatic invoicing and that's what we have been always focusing on - helping business owners save time and streamline processes, so that they can focus on the actual business!
If you are interested, we love to hear your success story and share it with Zoho's millions of customers. Feel free to contact me directly :)
Cheers,
Harikrishna

- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Subscription Software for All-Sized Businesses
Reviewed on 2019/08/28
Pros
Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.
Cons
Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
All-in-One Subscription software
Reviewed on 2019/06/11
We are a recurring subscription-based business. Customer pays us monthly. Many times we need to change the subscription plan and adjust dates accordingly.
This software perfectly fits that. It becomes so easy to manage all our paid customers and their subscriptions.
Pros
Hosting pages features, multiple products, and multiple plans, ease of use, clean interface.
Subscription management is also very easy.
Cons
It should have post payment, landing page feature.
- Industry: Information Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zoho Subscriptions hits the sweet spot!
Reviewed on 2019/05/30
Pros
Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.
Cons
Lack of a direct Quickbooks integration.
- Industry: Financial Services
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review of ZOHO Subscriptions
Reviewed on 2019/06/11
ZOHO subscriptions has been beneficial to our business by allowing us to receive our payments much faster than we previously were doing. it's like invoicing and bill collection all in one.
Pros
We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.
Cons
We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zoho Subscriptions is great
Reviewed on 2019/06/04
Zoho has made it simple for my to bill my customers. Overall I give them a 10 out of 10.
Pros
It's very simple to use. I've used other subscription softwares and Zoho beats them hands down.
Cons
I would like to see Zoho create more options for reporting.
- Industry: Entertainment
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome
Reviewed on 2019/05/30
Pros
I really like the system and the features. Easy to use and I adapted very fast.
Cons
Perhaps more options for communicating with the client, in addition to sending e-mails.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The perfect start for us as a startup (ZOHO ONE Suite)
Reviewed on 2019/02/17
Pros
Easy to set up
Easy to operate
Support reacts very quickly on all channels
Extremely flexible for all business areas
Benefit from this in connection with ZOHO CRM
But don't use the API yet
Cons
At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fantastic Product
Reviewed on 2018/07/13
Great service from Zoho Support & Also gained more customers in just a matter of days and hours of placing the widget on my website
Pros
I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.
Cons
That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.
- Industry: Hospital & Health Care
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
great product great service
Reviewed on 2019/06/04
Accounting, subscriptions and CRM
Pros
The constant and unwavering support. Speedy reports and ability to
get help while in the application via an active chat like.
The reports are excellent and very fast.
The modules are integrated and priced well below the competition
Cons
After using Quickbooks for 10 years I am at a loss to find anything negative.
- Industry: Publishing
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very useful, easy to integrate and over all very satisfied
Reviewed on 2017/06/08
makes my work a whole lot easier and saves time
Pros
The product is easy to use and adaptable, it works really well for me, it works great with CRM and Books from Zoho.
Cons
Helpdesk is not always easy to reach. Its relatively new this product and I think they are still improving on it and adding new functionalities. Needs more interaction between currencies.
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Zoho Subscriptions made it fast and easy to add a subscription based billing product to my...
Reviewed on 2018/01/30
Pros
Zoho Subscriptions is probably the most effecient and cost effective way to handle subscription based products for anyone that doesn't have that ability built into their site/systems already. I researched a lot of companies and Zoho was the cheapest overall, and while they lack in some areas, they make up for it in their cost and willingness to help.
Cons
I wish that some of the more advanced features were available as add-ons to lower plans. I also wish they had some better ways to integrate with a company's existing website/domain, as well as some type of page builder or form builder to help in that regard too.
- Industry: Computer Software
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
good enough
Reviewed on 2019/06/01
Pros
serves purpose at moderate cost.
serves purpose at moderate cost.
Cons
not much customisable.
not much customisable.

- Industry: Computer Software
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Good billing solution for a SaaS company
Reviewed on 2019/03/31
Pros
Easy to setup, good product pricing features
Cons
Would be nice to have a website embed feature.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reviewed on 2015/11/15

- Industry: Information Technology & Services
- Company size: Self Employed
- Used Other for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Gets the job done. Great customer and subscription admin panel.
Reviewed on 2020/04/26
My client needed to quickly deploy a simple subscription-based membership system and ZoHo Subscriptions totally fit the bill. It provided a test environment identical to the launch environment so there was little in the way of post-launch bug cleanup. The system was super easy to set up an MVP and was flexible enough so that we could build on this MVP as our real-world usage brought to light other features we wanted to deploy.
Pros
Pricing structure
API integrations
Webhook announcements
Clean and intuitive admin panel
Robust reporting
Subscriber export
Subscription pricing flexibility with coupons and addons
Cons
The non-API deployment is a bit limited in terms of collecting any customer information that's not part of the default data. We didn't have the budget to do a full API deployment, but we were able to come up with some workarounds to collect info in fields not specifically designed for that information. When we did go with the full API deployment, it was pretty easy to transition our hacked-together data collection into the new custom fields.
Response from Zoho
Hi Lucas,
Thanks for taking the time to review Zoho Subscriptions!
We are happy to know your feedback on the Sandbox environment, the API and webhook capabilities and the flexibility aspect of the app. We believe your subscription billing is streamlined as per your needs. If you have any questions, feel free to reach out to us anytime.
Happy to have you with us Lucas.
Cheers,
Harikrishna
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
A decent solution to subscription management
Reviewed on 2021/01/26
It was an easy way to setup and start offering subscriptions, and it's quite easy to manage users and current subscriptions. However it does not seem like a sufficient long-term solution, and you might find a better experience elsewhere.
Pros
It's quite easy to setup, far easier than other solutions. Nearly everything can be done 'no-code', where you can easily create subscriptions and start accepting payments easily. API is quite easy to use, if you need it.
Cons
It's extremely limited in what it can do, and the interface is a little clunky. I constantly experienced bugs when integrating it with Zapier, often times having to reach out to support in order to deploy a fix. You cannot do multi-lingual checkouts, which can be a huge issue in certain regions. The customer portal that they provide is also quite lacking in visual appeal.
- Industry: Consumer Electronics
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A good Subscriptions solution
Reviewed on 2020/12/10
When it comes to subscriptions software, there are not many good choices out there, and the monthly cost is high and this is the case for Zoho subscriptions and it lacks many features available in other software for the same cost. The interface needs to be polished as many features are hidden and hard to find and needs more integrations
Pros
It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better
Cons
Some features are not available and no API , the cost is kind of high if you have a high number of clients
Response from Zoho
Hi Joe,
Thanks for taking the time to review Zoho Subscriptions!
Zoho Subscriptions does have an extensive REST API library that has almost all functionalities as the app. You can check out our API doc here:
https://www.zoho.com/subscriptions/api/v1/
If you have any other questions, feel free to get back to us at [email protected]
Regards,
Harikrishna
The Zoho Subscriptions Team
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Other for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great tool for presenting and maintaining subscriptions
Reviewed on 2019/09/05
Because our service model is subscription based, Zoho's tool that interacts with its CRM and other tools (like creator) is invaluable, and we are very pleased with it, and plan to use it indefinitely.
Pros
Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update.
Cons
I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature.
Response from Zoho
Hi there,
Thank you so much for taking the time to review us.
We are really glad that you are able to manage your subscriptions seamlessly using Zoho Subscriptions. And it's great to know our integration with Zoho CRM and Creator are helpful. That's exactly what we aimed at offering - a powerful, integrated ecosystem!
If you are interested, we would love to hear and publish your success story with Zoho's millions of customers. Feel free to reach out to me anytime.
Cheers,
Harikrishna
- Industry: Entertainment
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top Notch Subscription Service
Reviewed on 2019/04/29
Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service.
Pros
This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.
Cons
The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to navigate and gets the job done
Reviewed on 2018/05/25
Pros
The program provides a lot of value for what you pay. Setup with straight forward it's easy to use on a day to day basis.
Cons
There are times where making changes/updates is more difficult then it should be which can be frustrating.
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review
Reviewed on 2019/06/04
Pros
Easy recharge, integrations, automation, and communication
Cons
glitches in the system that do not apply payments correctly or do not allow the customers to pay via forte
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great solution for managing software subscriptions
Reviewed on 2019/05/30
Great it has made managing complex subscriptions systems much easier and hassle free.
Pros
I have found it easy to setup and use and the interface is well laid out and intuitive.
Cons
Have problems with some of the payment gateway solutions and not integrating well. But that may well be due to the limitations of Paypal
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great system
Reviewed on 2019/05/31
Pros
The customer service is awesome! Someone is always available to speak over the phone right away !
Cons
I wish you could have 1 email address associated with various different customers vs creating 1 customer and having multiple subscriptions under one.
- Industry: Warehousing
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Review Source
Overall rating
Zoho Subscription, simple, powerfull and flexible
Reviewed on 2015/04/28
We are actually using Zoho Subscription for renting out storage and parking spaces. Not typically what subscription software are made for!
We found that Zoho Subscriptions were the best way to go for us, not only because of their standard functionality, but also due to their many, very functional API's. Very helpfull for us now, and in the future.
The responsiveness at Zoho support have also been a main, very positive factor.
We are very happy that we chose to go with Zoho Subscriptions, and plan to roll out this in soulution in other countries where we operate as well.
Lasse Høydal
Pros
Very responsive support.
Integrated with Zoho Books and CRM - a mature product with many users.
The API's
Able to handle both CC card and non-CC card customers
Cons
Still quite a new product in the Zoho family.
More custom reporting always helpfull.