FiveStars Reviews

The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.

Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.

This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Its SOMETIMES hard to reach customer support quickly.

The idea of this software is great. An easy effective way to start a a rewards program for your clients.

They sell you on their network. X amount of vendors and members in your area also use this software so they will market your business to these users and expand your reach offering deals to people that would be new clients to you. What the sales people forget to mention is that you will not be a part of this feature unless you sign up X amount of new users per week. Problem for my business is we have a large repeat clientele so hitting this large number to receive expanded marketing was not viable.

This software is the best. I like that it's easy to use for the company and the customers. This reward program brings customers back.

I really like everything about this software. No problems in 2 years

I love being a customer and earning rewards and as a vendor it gives us a chance to offer rewards to our customers as well

It takes a lot of point accumulation to get rewards

I like that you can earn rewards at local spots. It lets you know everytime you gain a point from signing in at businesses that are affiliated.

It's not very up to date, it could use some sprucing up. I wish it had more businesses on the app. You can't hit the back button, you have to hit the X. I wish it also had a list of all businesses that are involved in this program.

Being able to see rewards you earn per every point you have!

Nothing bad to say about this software!!

I love how easy it is to use and what I love most is how easy the customers find it when it comes to checking their rewards that are applied to their membership!

there’s absolutely nothing I dislike about this software! No negatives to say about it whatsoever!

I enjoy that FiveStars is automatically searching your account using your credit card or phone number. I like that it doesn’t send a lot of text notifications like other companies and apps.

I don’t really have any complaints about this software. I would like to be able to see the points that I have prior to going to a shop to use it and also use it online to buy items and pick them up in store.

I like that you can view your points with the shops you've shopped at

It's a bit too simple and I've had the app give missing information before. Hard to remember to check the app and not necessary since the shop can check your points for you.

FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

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Very user friendly software - Customer support is super!
We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.

We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.

See review.

See review.

Fivestars is a quick way to setup a loyalty program if you don't already have one. You don't need to be the size of a chain store to provide one and this has better customer marketing than the traditional punch card / stamps. Set your loyalty reward (i.e. 10 trips = 1 free item) and start seeing the repeat business. It's very frictionless to setup and in most cases, the customer just needs to quickly key in their phone number to log a visit. The real key is understanding the pattern of customers and being able to tweak loyalty rewards to increase business. The mobile app is great for consumers to track their trips and points.

Pricing is subscription based, per month pricing. It's not inexpensive but they do provide the install kit. It may take some time at first to see real benefits if you are not aggressive with promotions.

This is a pretty neat idea to have as an extra little something when you visit a favorite business of yours or to try something new. I have personally noticed that some “perks” are offered by the business pretty casually, but nice to have them all in one place.

I will say that it is a neat and accurate feature to try out what is in the area. Not ideal too much if you don’t live in an area should you never have a chance to use it continuously, but great for local places.

This app works rather accurately with what it claims, so no real complaints. I cannot wait to see more places that will jump on and use it.

That it keeps encouraging repeat customers to come back. You can provide any type of reward for your customers and all the points/ redemptions are customizable. They come out with software updates and those are automatically installed.

Sometimes it can be slow, even when it seems that our internet has good connection. However it's hard to be certain if that's their system or ours.

It's easy to use and our customers like the system. They enjoy knowing they are getting a reward for being loyal to us.

Too expensive for what we are getting out of it. The only reason we keep it is because customers expect a rewards program everywhere they go. They requested it, so we got it. They like it and feel like they are getting something back for being loyal to us. It is really an expense we wish we didn't have. The only thing we do with it is keep up with the points for rewards. Can't afford any other services out of it. We're a small mom and pop. Maybe is better for larger companies with more profit margins.

Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. The way users can conveniently "check-in" with their phone number, receive text messages with new offers from FiveStars and earn rewards with points. I really like how mostly local, small business are have offers from FiveStars. It makes it even easier to support them over the large corporate chains, which I enjoy doing.

My only gripe is losing points due to businesses that switch to a new rewards program or those who have gone out of business, I wish there was a way FiveStars would convert points in these scenarios, so that I don't feel like my loyalty to a certain establishment was for nothing.

I love that it helps find nearby places that are a part of five star.

More offers and deals within companies. Maybe a rewards within fivestar.

Fivestars is an easy to use, great customer loyalty software. Clients can earn reward points each time they come to my business. It gives them an incentive to keep coming back! The promotions you can create are really easy to set up.

There is nothing I dislike about fivestars

What i like about Five Stars was you don’t have to bring any sort of member card. And, points can accumalate too for freebies. If you download the app, you can checkout for most of their good offers

I don’t see any con about this. It is free membership so no cons

The dashboard design is easy to use and customizable. The autopilot functions show the results in an easy to read format that makes it so nice in seeing what works and what doesn't.

For a while the customers name showed up on the admin page and you knew exactly who received the points. The latest updates removed the name from that screen - you can still look up the customer by clicking on the link, but its a step I wish they hadn't removed.

The ease of use of sending out weekly promotions and or coupons to customers.
Fast Customer and technical support

The lack of the ability to integrate its software into other Tablet POS systems.
Monthly price of pos is quite expensive, lack-ability to bring in or draw in more clients.
A lot of technical issues with software, connection issues

It is easy to signup and people are more willing to participate in the rewards because it is very easy to operate.

The software is more expensive in comparison to other software.