AVOXI Reviews

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Everything is great. I will maybe improve the customer support a little bit

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

It seemed cheap at first. After months we see that this is the trap.

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

There was some confusion on how to set up my trunk with FreePBX and with finding no help searching online I was finally provided the Peer details that finished my trunk setup! They guys at the help desk didn't give up on me! They were dedicated to make sure this issue was solved. I was one day away from switching providers...they saved a customer!

It took a few tech's until I was able to get the information that I needed...but they stuck with me.

The ease of use was a definite plus as we were transitioning from desk phone to software and we were able to get set up and answering calls with missing a single beat.

There are some metric that don't come across as easily for our needs, however the development team is amazing and already working on improvement for us... at no additional cost!

Easy to use. Easy to install. We can also record calls and download the recordings.

It is a expensive than other alternatives.

Worldwide availability is the most important part.

Price for Dubai lines is little bit expensive

Very responsive in asnwering all the enquiry that we have.

If you're late for payment, you will be imposed of late panalty fees of USD $99.99.

Relatively straightforward when it comes to setting up the platform.

It took a while to get certain configuration settings right.

The clarity of recording and phone connection with clients.

Can't wait for the mobile app! The software works great and adds value to my business.

I only use the free-toll number service in order to show that my services are offered nation-wide. It is a small cost to be able to this using Avoxi.

I am not sure as I only implemented it recently. I need to spend more time to understand the system and stats regarding how many calls I have received and so on.

It is easy to use. It is reliable price vs quality, support and possibilities.

No such a thing. At least we can't think of any !

All of the features it comes with. Calls are clear and customer service is great!

N/A I have no complains with this software

When I'm facing any issues, support answers immediately, and solve my problems.

Price could be lower. I'm using a basic product.

Available local DID numbers for a lot of major cities/countries
Easy to add/remove user licenses
Easy to set up call routing, virtual attendants
Very scalable without the need for large capital investments

No mobile apps or desk phones available
Billing usage reports contain raw data and are not customizable (to customers)
No ability to track open/closed issues, requests in admin portal

We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence.

The administration user interface was not so easy to use, but Avoxi have changed that for better recently.

Ease of use, great customer support, reasonable pricing that can be customized according to usage.

Wished the connection was totally seamless as we had some challenges with connectivity that impacted customer experience. But the outstanding customer support was there to fix for us.

Once we got a local number for Oslo, it was easy to setup and use. When someone calls the number, we have the option to forward it to mulitple numbers. You have one number that can go to different people. I make it go to [SENSITIVE CONTENT HIDDEN] mobile. There are a lot of options like the setting the time or ring at the same time. It has lot of features. Customer support is good. Price is very reasonable.

For Norway, it took some time to get verified. They needed certain documents and tax numbers. Otherwise, Avoxi is quite good. I would prefer call recording to be free for the first 60 minutes. Not many people call us, but that's not their fault.

Ultra fast deployment, ease of use, fast and prompt customer service.

There was no such thing, that we did not like.

The Service that this products supplies is unbeatable. I would highly recommend this product to any family or friends.

The reporting and the fact that is so an user friendly system, easily inter grated into our current system

At the moment are features required for my contact centre is in place

Directs our customers to the appropriate person instead of constantly being transferred.

I have not found any issues with the product.

The service works exactly as expected, is unbelievably simple to set up and use, and is supported by a dedicated team who are always available to answer questions and provide assistance.

I can’t think of anything negative to say about the service

The setup is very easy to follow and manage. And the software functions are pretty comprehensive and easy to use.

Sometimes the sales person are not too responsive.