AVOXI

4.8 (58)
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Hosted business phone system and call center solution

Overall rating

4.8 /5
(58)
Value for Money
4.6/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.8/5

98%
recommended this app
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58 Reviews

Eben Wikus
Eben Wikus
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service

Reviewed on 2024/06/26

Call Quality is top-notch, Customer Support is Superior.

Call Quality is top-notch, Customer Support is Superior.

Pros

Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247.

Cons

Avoxi partner portal is a bit outdated, but manageable

Dhanalakshmi
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One stand solution for Call centres

Reviewed on 2022/04/08

Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other...

Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.

Pros

AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)

Cons

There are no such features which I liked least about this software.

Tom
Overall rating
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Trust Avoxi

Reviewed on 2024/12/10

Very good! The support is good and has become even better. I had a face to face support call just...

Very good! The support is good and has become even better. I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue.

Pros

Easy to use. Numbers for many countries and local numbers within those countries. It's a great platform.

Cons

There is not much I don't like. I am pleased with the platform. Maybe an official integration with 3cx.

Utku
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Fraudulent charging

Reviewed on 2020/05/16

We paid for 4 months but could not event use the system successfully for one full day. When we...

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Capucine
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Avoxi is the best for this service on the market

Reviewed on 2020/09/29

Avoxi is making possible real time communication cross countries, with a specifically good quality...

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Pros

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Alternatives Considered

Vonage Business Communications

Reasons for Switching to AVOXI

Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.

Response from AVOXI

Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

Tracy
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product!

Reviewed on 2022/12/15

Great!!!

Great!!!

Pros

It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.

Cons

I don’t have any issues so far. I like it better than my old phone service.

Response from AVOXI

Thank you for your feedback Tracy!

We are so happy that we could help make your move to the cloud a seamless experience.

Please don't hesitate to reach out to our support team if you do have any questions or issues we can help with!

Steve
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Terrific Customer Service

Reviewed on 2022/08/23

AVOXI has always been my go-to provider for international (ie: outside North America) phone...

AVOXI has always been my go-to provider for international (ie: outside North America) phone numbers. I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change.

I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference.

Pros

Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan.

Cons

Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems.

Alternatives Considered

RingEX

Reasons for Switching to AVOXI

Ease of procurement for international phone numbers.
Justina
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customer support at it's best

Reviewed on 2020/09/21

Pros

When I'm facing any issues, support answers immediately, and solve my problems.

Cons

Price could be lower. I'm using a basic product.

Alternatives Considered

CallHippo

Reasons for Switching to AVOXI

best reviews on customer support, which is important for me.
Ryza
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

1st AVOXI review

Reviewed on 2024/04/17

Pros

Reliability of routing and ease of configuration.
Excellent customer support from both Sales and Tech.

Cons

None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA.

John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

10/10 US, UK and NZ.

Reviewed on 2024/08/28

I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to...

I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10!

Pros

Platform is easy to use. Love the live chat and phone/email support from real people when needed.

Cons

Not being about to text phone numbers from one country for a different country.

Renat
Overall rating
  • Industry: Consumer Electronics
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Support

Reviewed on 2024/06/16

Pros

Avoxi is user-friendly and reasonable cost with excellent support.

Cons

Everything is excellent; Avoxi is user-friendly and reasonable cost with excellent support.

Aubrey
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great service and support.

Reviewed on 2023/08/04

used for 10 years rarely need support, but when I have support has always resolved the issue...

used for 10 years rarely need support, but when I have support has always resolved the issue quickly.

Pros

Support understood my problem and guided me in resolving my issue.

Cons

The cost I think the way technologyprogresses it becomes cheaper

Fernan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Honest review

Reviewed on 2023/05/09

It was good, all issues were able to resolve asap.

It was good, all issues were able to resolve asap.

Pros

I find it very easy to use and easy to navigate and not complicated

Cons

Those little issues sometimes, incoming and out going.

Floyd
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Greatest Customer Support Personel - [sensitive content hidden]

Reviewed on 2023/02/09

10 out of 10 = exceptional

10 out of 10 = exceptional

Pros

This software is easy to use, however if you are not that pc or internet savvy, their are support personnel like [sensitive content hidden] that would be honored to help you. [sensitive content hidden] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you.

Cons

There is no issues with Avoxi software...

William
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good hearted Innovation driving great change in VA Automation for our business

Reviewed on 2020/02/14

I really like this company. They don't take customer retention for granted and are very fair, kind...

I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction.

Pros

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Response from AVOXI

William. We appreciate all of your kind words and constructive feedback. We are constantly enhancing the platform and I hope you've noticed some of the improvements since your review.

Robert
Robert
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AVOXI Genius is the best option for your IPBX and DID needs

Reviewed on 2020/09/21

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need...

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Response from AVOXI

We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

Siby
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Feedback

Reviewed on 2022/06/27

Customer support is excellent.We don't have to wait in que to talk to a technician.

Customer support is excellent.We don't have to wait in que to talk to a technician.

Pros

I like the functionality of the service . It is stable and never go down . Maintenance schedules are informed informed in advance , so they wont affect our services .

Cons

At present I don't have any bad experience .

Yvette
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AVOXI is an AWESOME Business Tool!

Reviewed on 2022/06/21

My overall experience with AVOXI has been great! I've been able to advertise my services via social...

My overall experience with AVOXI has been great! I've been able to advertise my services via social media and provide a call to action without giving up the privacy of my cell number

Pros

AVOXI is very user friendly and has various features that enables a small business to
function like big businesses do. The ability to have a system that allows you to take inbound calls professionally , even off hours, with virtually just your cell phone is PRICELESS!

Cons

The are so many features that AVOXI offers, it would be great to have a downloadable PDF with the features and how to activate them. However, their customer service staff is more than cable of walking you through the process.

Nelson
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Well done to [SENSITIVE CONTENT] in support

Reviewed on 2022/05/10

Great

Great

Pros

Easy to use.
The product is user friendly .

Cons

More call features would be great as well.

Carlos
Overall rating
  • Industry: Building Materials
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good experience

Reviewed on 2020/09/21

It is a very indispensable software at a cheap price to many companies that use avoxy, easy to use...

It is a very indispensable software at a cheap price to many companies that use avoxy, easy to use and have a very stable platform and reduces company costs.

Pros

It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems.

Cons

I have no opinion about it; But , At the moment I have no words, the software is very stable and safe and also I have the experience of few supports with reporting problems, it is very stable.

Response from AVOXI

Thanks for your feedback Carlos! We are happy to hear that you find the platform so easy to use! - Team AVOXI

Andy
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Scalable and easy to implement

Reviewed on 2020/09/21

Pros

Available local DID numbers for a lot of major cities/countries
Easy to add/remove user licenses
Easy to set up call routing, virtual attendants
Very scalable without the need for large capital investments

Cons

No mobile apps or desk phones available
Billing usage reports contain raw data and are not customizable (to customers)
No ability to track open/closed issues, requests in admin portal

Alternatives Considered

Avaya UCaaS

Response from AVOXI

Andy - Thanks for taking the time to leave us this review. Happy to hear such positive feedback. We are had at work on the platform and use feedback like yours to help us prioritize enhancements! Thanks again!

Nuri
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service, Easy to use Software

Reviewed on 2022/02/04

Their staff is the best. [SENSITVE CONTENT] have been great, they both have great energy and seem...

Their staff is the best. [SENSITVE CONTENT] have been great, they both have great energy and seem genuinely concerned about our needs and helping us out. They are awesome!

Pros

Love that the dialer is straightforward, account linked easily with our CRM and we can customize our dispositions based on our needs.

Cons

It was not a big deal that there was not a mobile app when we signed up, however I'm much happier that they are rolling out one and that it is in the testing stages.

Simon
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 1,001–5,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AVOXI Contact Center product

Reviewed on 2022/11/27

Great

Great

Pros

Ease of use and flexible. love the idea of being able to add recording

Cons

There is nothing i don't like about the product

Santosh
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Hassle free

Reviewed on 2022/08/01

Very happy with the service so far.

Very happy with the service so far.

Pros

It was very easy to get the number we wanted and have the calls forwarded

Cons

Nothing at the moment i can think of. Everything works smooth and customer care is super helpful and fast.

Andrew
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hassell free system

Reviewed on 2022/02/25

Excellent service

Excellent service

Pros

Easy to use and I would recommend this reliable service to anyone looking for an affordable system

Cons

Everything was provided with the service and as a business customer I couldn't find any fault with this service