Phorest Reviews

I had the chance to investigate Phorest as a salon management software during my internship in the pharmaceutical product development and research department. Phorest proved to be a reliable tool for effective salon operations, despite not being specifically relevant to my field. The software's client management and appointment scheduling functions supported efficient organization and improved customer experience. Wider clientele was attracted, and customer retention increased, thanks to the integrated marketing tools. Overall, Phorest proved to be a useful tool for streamlining salon operations and attaining business objectives because to its user-friendly design and extensive features.

love it. i have been usuing phorest for 10 years

Phorest is an easy to use software that is designed clearly for users to manage their business and schedule.

Great experience. Very happy with Phorest

Phorest makes online bookings easy and is a time saver.

they were ok. we just didnt have a better option at the time . we now use boulevard

I am very happy to have signed up to Phorest. The members of the Phorest Team I have dealt with over the phone have been extremely helpful and respectful of my needs with my business and I think the Software itself is fantastic. Would definitely recommend.

The automation and easy of management saved our business 10 to 30 hours a month, its an absolute dream but i just wish it could do more and be relevant in todays market

Always brilliant, always efficient and never disappointed.
The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.

Disappointed with the software.

Luke was the only one who actually helped with the nightmare that is your company. I realize new software takes time and a learning curve but this experiance has been a nightmare. What was supposed to be my go live date came and went we are not live as you said but you had the audacity to charge me none the less. When I called to see what was going on the phone numbers for technical support were disconnected, leaving me to scramble and email everyone who has ever emailed me of the 7 emails only one man got back to me and only after 2 hrs. When I paid for set up fee I expected my system set up especially after I answered the long detailed questionnaire you had me fill out. Problems are still not fixed and no end in sight.

When choosing to go into business it was important for me to do research on salon software systems. I looked into the pros and cons of a few different companies. A couple of the things I took into consideration were the start up costs and how the company can help us grow. Phorest came out out on top by a mile. The start up cost where competitive and came with benefits that other companies where not offering (at the time) A few of the key things that where important for the business in my point of view are our online presence. Phorest a comany in my opinion are forward thinking they provided us with the means to book online directly too our appointment page, a salon branded app along side the option to post our feed back directly to facebook, Twitter and Pintrest. This has served endless benefits for us. It's provided us with new clients who have found us directly from Google based on our facebook reviews. Not to mention the benefits of having those reviews In the first place good or bad. The level of customer service received every time we have contact has been inpecible to say the least. Always greeted with a friendly voice at the other end of the phone and any and all issues are resolved promptly. There level of comunication is high and you are never left wondering what's happened when in the unfortunate instance of a glitch in the system. It is very clear they are a company who care about its clients and are always on had with great new marketing ideas and promotions! I genuinely feel our growth as a business is just as important as there own. Which in comparison to other conpanies I looked into this stood out a mile. I am very happy for choosing Phorest and I have recommend them to my salon owner friends near and far and will continue to do so.

I just wanted to say how amazing the phorest software and the people who work for this company are!

I have been approached quite a few times by their competitors and have always stuck with this company for both our clinics as they are always trying to push things forward and have always come up with great ideas to increase Revenue.

This coupled with the amazing customer service gives me no reason to ever leave :-)

Up the great work xxxx

Ease of booking and streamlined customer connection.

I looked at lots of systems and Phorest was one of the first but I was apprehensive at paying the initial outlay especially as I had already used a system for a couple of months which didn't work for me. I trialled a few different systems but nothing fitted right with me so I re-visited Phorest and it looked amazing. I took the plunge and at the training I kept saying "I can't believe how easy this is to use" Honestly I can't believe how much time I wasted looking at other systems. All I can say is you get what you pay for. Phorest is easy to use, it does everything apart from making your patients tea and coffee! It works on iPads, iPhones, the training is excellent and company support is amazing, they really want to work with you and grow your business. It only lost one star as we can't go totally paperless at present but I know they are looking into this. Best decision I have made and it is so professional.

i do like it but probably will change to different software

Overall Impression:
I have been a customer of Phorest for the past 4 years, over that time I've seen the software improve and evolve with the needs of busy salon owners. The owners of the company and all of the staff have a real passion for the product, and invest heavily in their time and expertise with any issue Salon Owners have.

For the Salon Owners who really want to take control of the day to day running of the salon and have ambitious plans to grow then Phorest is a worth while investment.

Also know that Ronan and his team are not sitting at home enjoying there product, they are innovating and improving on a regular basis.

Pros - Cloud Based, Support is excellent, they offer outstanding training and customer service, they listen to their customers with User Voice, and they genuinely care about your business. Business Blogs with Guest speakers is great.

Cons - It's hard to find a con, I look at the software with 2 eyes, from a Salon owner who uses it and a Salon Owner Accountant who recommends it. If I have a con I know I can send an Email to Ronan, and we will discuss it, usually find a solution within the software it's self or we'll start to work on it implementing improvements.