Advanced and an intensive solution that meets all requirements
Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
The exhaustive list of features that are available
The ease in which the software was integrated with the CRM App
Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance
Good Support team willing to assist exclusively and with utmost priority
Unable to change the layout / page colors for admin & users to be able to distinguish
Basic help document that does not relay much info
We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.
It is user-friendly, The reports are very apt & user-friendly. The user interface is good.
It lacks proactiveness to inform the end user if there is a technical issue.
Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.
NoT Always Reliable
I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent. Detailed training from the team has really been outstanding.
The customer support is the best in class
The UI is kind of clunky but it works so thats ok
Good product but can be the best!!
- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Gives the manager the real-time performance of the agents.
- A good software setup helps the organization to grow.
- Easy to understand
- Quality of back up support is very good
- Ownership of the account manager is fabulous
- Support for initial training is also very good
- Lacks direct crm integration
- Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.
KooKoo CloudAgent EF Implementation
It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.
The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.
We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.
Overall experience is Good, Helpful Product.
Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience.
It helps manager to figure out the performance.
It is more dependent on internet availability in case of handling calls at multiple locations.
Good Hybrid telephony product
A perfect product
amazing experience working with the team
Going well and hope to be same for the future as well
When we started working with ozontel, we were unsure about using the product, setting up call centre. We got it all done in just few days. Team is excellent and so helping. Support team is available all the time on call. Hope to receive the same services in future as well.
I wish they can have their own CRM, we are facing the issue in integration with CRM.
A simple product with great support.
Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer. Reports are detailed and has numerous options which allow a lot of deep dive for a contact center set up. AI effort is quite mature and Ozonetel's ability in AI has resulted in quite a cost difference.
Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.
We went KooKoo!
Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone. We are hopeful of the Zenoti partnership as we use that program as well.
Being able to answer the phones remotely. It has changed the dynamic of one of the biggest pieces of our company, our Customer Service. Managers can now call guests from their computer, from home, at any time. We are able to offer support to our Call Center without having to be in the office.
I wish there was a way to check off the voicemails I've called back and not have to rely on the call history (that needs to be filtered by phone number) to show a call was returned.
Finally a stable cloud based calling partner
We tried a lot of services, none of them proved near KooKoo. Its actually serving all our purposes. Support is fast and accurate.
Provides a lot of options at User Interface to play with skills and call routing. Easy to use screens and provide lot of insight through reporting
Agents login are stuck some time, which requires a cache clean up to continue
Cloud Agent Review - Ozonetel
Worth using Kookoo Cloud Agent
It is good so far.
Cloud Agent software is very easy to install and best part is that it is compatible with almost all flavors of Microsoft Windows. The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.
No such Cons so far. One thing that the kookoo platform may not be feasible with Apple devices like MAC, IMAC or Ipad.
Time Saving - Easy To Use
It is very simple and easy to use
All are agents clearing the cache, temporary files, cookies, history of browser 2 to 3 times a day. Its need to be resolved by KOOKOO CloudAgent.
The CloudAgent is working fine, there are no hanging issues with this software.
There is some bug in this software because of some time calls not connecting.
Best Call center Software
So far its a 3/5 experience.
Time for implementation and generic available modules.
Team, you need t provide all 3 modes with the setup you provide. Predictive, power & manual.
Physical support also needs to be provided along with contact centre support
Need a manual on how to use this software as there are many items where the team need visibility on however the resolution gets delayed due to unavailability of product manual.