
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features

- Industry: Financial Services
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Advanced and an intensive solution that meets all requirements
Reviewed on 2019/06/25
Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
Pros
The exhaustive list of features that are available
The ease in which the software was integrated with the CRM App
Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance
Good Support team willing to assist exclusively and with utmost priority
Cons
Unable to change the layout / page colors for admin & users to be able to distinguish
Basic help document that does not relay much info
- Industry: Financial Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CloudAgent review
Reviewed on 2019/06/19
We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.
Pros
It is user-friendly, The reports are very apt & user-friendly. The user interface is good.
Cons
It lacks proactiveness to inform the end user if there is a technical issue.
Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.

- Industry: Health, Wellness & Fitness
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good Hybrid telephony product
Reviewed on 2019/06/25
Pros
Hybrid model where we use our own PRI/SIP for Telco. Good reporting portal.
Cons
Real time SIP/PRI usage to take up decisions as we use multiple telco vendors.
- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A perfect product
Reviewed on 2019/06/25
Pros
The ease of use is the best thing that we liked about the product.
Cons
I believe the communication channel can be improved.
- Industry: Education Management
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finally a stable cloud based calling partner
Reviewed on 2019/07/01
We tried a lot of services, none of them proved near KooKoo. Its actually serving all our purposes. Support is fast and accurate.
Pros
Provides a lot of options at User Interface to play with skills and call routing. Easy to use screens and provide lot of insight through reporting
Cons
Agents login are stuck some time, which requires a cache clean up to continue
- Industry: Hospitality
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
-
Reviewed on 2019/07/10
Pros
Reporting Work- Log in, Break, call report
Cons
No segregation of Missed calls. Have been asking this for last 1 year, but no result
- Industry: Education Management
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Time Saving - Easy To Use
Reviewed on 2019/07/09
Good
Pros
Seamless Integration with CRM and Bulk calling
Cons
Connectivity - Telco connectivity issue are there as you will be given shared PRI.
- Industry: Education Management
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It is very simple and easy to use
Reviewed on 2019/07/02
All are agents clearing the cache, temporary files, cookies, history of browser 2 to 3 times a day. Its need to be resolved by KOOKOO CloudAgent.
Pros
The CloudAgent is working fine, there are no hanging issues with this software.
Cons
There is some bug in this software because of some time calls not connecting.
- Industry: Education Management
- Company size: 501-1 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Call center Software
Reviewed on 2019/07/02
Pros
Product is Excellent, especially AI,Good for any organisation
Cons
Came up with nothing , which i like the least.
- Industry: Financial Services
- Company size: 201-500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
At NeoGrowth
Reviewed on 2019/06/20
Good
Pros
Recording is clear
Good use for internal purposes
Data is available for the user
Cons
Few scenarios where calls dont get connected . Resolutions come in one day thats too late
- Industry: Banking
- Company size: 51-200 Employees
- Used Other for Free Trial
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Support
Reviewed on 2020/09/07
I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent. Detailed training from the team has really been outstanding.
Pros
The customer support is the best in class
Cons
The UI is kind of clunky but it works so thats ok
- Industry: Health, Wellness & Fitness
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good product but can be the best!!
Reviewed on 2019/06/14
- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Gives the manager the real-time performance of the agents.
- A good software setup helps the organization to grow.
Pros
- Easy to understand
- Quality of back up support is very good
- Ownership of the account manager is fabulous
- Support for initial training is also very good
Cons
- Lacks direct crm integration
- Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.
- Industry: Hospitality
- Company size: 501-1 000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Amazing product, great support team and excellent dashboards
Reviewed on 2019/07/12
overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.
Pros
easy to learn, array of data analysis capabilities, cross platform functionalities
Cons
frequent downtime, server disconnects often
- Industry: Hospitality
- Company size: 501-1 000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
NoT Always Reliable
Reviewed on 2019/07/18
Calling is the best part. Worst part is Freezing.
Pros
Calling function is great. Our Clients can be reached easily.
Cons
The software freezes automatically while we get a call or post call.
- Industry: Hospitality
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A simple product with great support.
Reviewed on 2019/07/12
Pros
Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer. Reports are detailed and has numerous options which allow a lot of deep dive for a contact center set up. AI effort is quite mature and Ozonetel's ability in AI has resulted in quite a cost difference.
Cons
Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Cloud Agent Review - Ozonetel
Reviewed on 2019/06/14
We use for customer complaint handling.
Pros
Ease of using is the best feature and promptness from the team.
Cons
dialler report preparation time takes long at our end. it should be easy to generate through software features
- Industry: Financial Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Nice Product
Reviewed on 2019/06/25
Pros
This product has the most advanced features for Agents and Admin
Cons
Still has limited functionality . Agents cannot monitor them selfs at all levels.
- Industry: Retail
- Company size: 10 000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Performance
Reviewed on 2019/06/25
Pros
Accuracy and Appropriate data avaialable in detail
Cons
Slowness experienced and sync will take time
- Industry: Media Production
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth using Kookoo Cloud Agent
Reviewed on 2019/07/02
It is good so far.
Pros
Cloud Agent software is very easy to install and best part is that it is compatible with almost all flavors of Microsoft Windows. The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.
Cons
No such Cons so far. One thing that the kookoo platform may not be feasible with Apple devices like MAC, IMAC or Ipad.
- Industry: Information Technology & Services
- Company size: 5 001-10 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good service
Reviewed on 2019/08/23
incredible experience working with cloud calling
Pros
Time to time service , good support , nice communication
Cons
Nothing. there is nothing worst in it, service is good
- Industry: Consumer Electronics
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
KooKoo CloudAgent EF Implementation
Reviewed on 2019/07/01
It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.
Pros
The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed.
Cons
We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.
- Industry: Education Management
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good Product
Reviewed on 2019/07/02
Overall experience is Good, Helpful Product.
Pros
Kookoo helps in handling the back end operation team on everyday basis in professional terms, also helps in increasing the caller experience.
It helps manager to figure out the performance.
Cons
It is more dependent on internet availability in case of handling calls at multiple locations.

- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
amazing experience working with the team
Reviewed on 2019/06/21
Going well and hope to be same for the future as well
Pros
When we started working with ozontel, we were unsure about using the product, setting up call centre. We got it all done in just few days. Team is excellent and so helping. Support team is available all the time on call. Hope to receive the same services in future as well.
Cons
I wish they can have their own CRM, we are facing the issue in integration with CRM.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
We went KooKoo!
Reviewed on 2019/11/11
Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone. We are hopeful of the Zenoti partnership as we use that program as well.
Pros
Being able to answer the phones remotely. It has changed the dynamic of one of the biggest pieces of our company, our Customer Service. Managers can now call guests from their computer, from home, at any time. We are able to offer support to our Call Center without having to be in the office.
Cons
I wish there was a way to check off the voicemails I've called back and not have to rely on the call history (that needs to be filtered by phone number) to show a call was returned.
- Industry: Capital Markets
- Company size: 201-500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Additional Features
Reviewed on 2019/06/14
So far its a 3/5 experience.
Pros
Time for implementation and generic available modules.
Cons
Team, you need t provide all 3 modes with the setup you provide. Predictive, power & manual.
Physical support also needs to be provided along with contact centre support
Need a manual on how to use this software as there are many items where the team need visibility on however the resolution gets delayed due to unavailability of product manual.