Showing 6 reviews of 3

MiContact Center

Cloud contact center solutions

4 /5 (3 reviews) Write a Review!

Overall rating

4 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
67%
recommended this app
Showing 6 reviews of 3
Verified Reviewer
Overall rating
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great Phone System with Many Features

Reviewed on 2015/12/16

I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

Pros

I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.

Cons

Installation for multi-location has been a beast, but may be more related to the contractor than the system

Robert B.
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11-50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Reviewed on 2016/04/27

Gurvinder S.
Overall rating
  • Industry: Biotechnology
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Reviewed on 2018/12/31