Avaya Experience Platform Reviews

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11 Reviews
- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Every computer needs this
Reviewed on 2022/07/13
Pros
Very quick and user friendly on desktop and laptops
Cons
Not alot to say bad about this service at qll
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Avaya Accomplished Call Software
Reviewed on 2022/09/24
A terrific call management system that helps bring insight into your call center environment.
A terrific call management system that helps bring insight into your call center environment.
Pros
Very good call management software to help provide overall analytics in understanding the quality and quantity of customer calls being handled by your agents
Cons
The software analytics reports are a little confusing when you plan to include it in agent performance tracking. It would be helpful to integrate graphics.
Alternatives Considered
RingCentral Contact CenterReasons for Choosing Avaya Experience Platform
Avaya offers more details and flexibility to organize your call center and call tracking.Switched From
MaestroReasons for Switching to Avaya Experience Platform
There was more confidence using an established and reliable brand like Avaya.- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Avaya - my personl expirence
Reviewed on 2020/12/30
It seems like whenever we have some issue it requires some investment to sort out. It truly appears...
It seems like whenever we have some issue it requires some investment to sort out. It truly appears to be extremely deficient with regards to by and large. More often than not the telephone experts appear to do not understand what we are discussing and they need to go research and hit us up.
Pros
Single use insight on versatile and the PC where same customer is utilized on both the gadgets.
Same expansion utilized in 2 or 3 devises or telephones to get reachable constantly
Portable customer helps in portability where inside office we are accessible any place we go.
Telephone look and Display is wide and acceptable. Likewise the Phone is vigorous to be utilized..
Cons
Need Easy visit highlight on the Avaya Client introduced on the Laptop
Wish to have Desktop offering accessible to the customer like we have in Skype
Need document sharing element on the Avaya customer
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this Phone System
Reviewed on 2024/07/10
Pros
I love that it is easy to update and use. My team is able to onboard new members with minimal training
Cons
Some items can be alittle old school but, in this case it makes the platform easier to use
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Avaya Experience Platform Has Reliable Features
Reviewed on 2024/04/17
Pros
I like the effective features of Avaya Experience Platform.
Avaya Experience Platform is a reliable contact center.
Cons
I do not see any issues when using Avaya Experience Platform.
- Industry: Fine Art
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Meetsa our requirements
Reviewed on 2024/01/30
Pros
The setup and operation were painless. Analytics are not something we rely on, but they are nice to have access to.
Cons
The support is easily available, but sometimes more complex questions require a lot of details before the support agent can fully understand. Then they have to research and find a solution, but they always do.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best for call center working management
Reviewed on 2023/11/03
It's really excellent. It's effective and efficient to use.
It's really excellent. It's effective and efficient to use.
Pros
I like this software because it's the best choice for call center company it's really great. You can actually track your call, record calls for quality purposes. Since working we really use it in daily basis.
Cons
So far I really like this software. But I think it's a bit expensive but it's really worth the price especially for call center companies.
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Awesome
Reviewed on 2023/04/06
Pros
It's easy to log in and it's simple to understand to use. Simple transfer as well
Cons
I don't have anything negative to say about avaya.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Call Recording Masterpiece
Reviewed on 2023/02/14
Pros
Call recording, real time monitoring and reporting are top-shelf. We track complete customer experience to the greatest detail.
Cons
Nothing I can see that stood out as a negative.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AVAYA keeps your business Going.
Reviewed on 2023/01/14
Pros
The software is very easy to use. There's no need to use the telephone since it is directly going to the software. Transferring calls, holding, or whatever features are just a click away on the pc.
Cons
Actually, there's nothing to not like about the AVAYA. As a long running company like AVAYA, they always strive to be the best and cater what their clients' needs are.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Avaya ,una garanzia
Reviewed on 2023/03/22
Il top nel mercato per quel che concerne il Call Center
Il top nel mercato per quel che concerne il Call Center