Avaya Experience Platform Reviews

Avaya Experience Platform

4.7 (11)
Write a Review!
Contact center management solution

Overall rating

4.7 /5
(11)
Value for Money
4.2/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.6/5
Sort by

11 Reviews

Chelsea
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Every computer needs this

Reviewed on 2022/07/13

Pros

Very quick and user friendly on desktop and laptops

Cons

Not alot to say bad about this service at qll

Barry
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Avaya Accomplished Call Software

Reviewed on 2022/09/24

A terrific call management system that helps bring insight into your call center environment.

A terrific call management system that helps bring insight into your call center environment.

Pros

Very good call management software to help provide overall analytics in understanding the quality and quantity of customer calls being handled by your agents

Cons

The software analytics reports are a little confusing when you plan to include it in agent performance tracking. It would be helpful to integrate graphics.

Alternatives Considered

RingCentral Contact Center

Reasons for Choosing Avaya Experience Platform

Avaya offers more details and flexibility to organize your call center and call tracking.

Switched From

Maestro

Reasons for Switching to Avaya Experience Platform

There was more confidence using an established and reliable brand like Avaya.
YAEL
Overall rating
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Avaya - my personl expirence

Reviewed on 2020/12/30

It seems like whenever we have some issue it requires some investment to sort out. It truly appears...

It seems like whenever we have some issue it requires some investment to sort out. It truly appears to be extremely deficient with regards to by and large. More often than not the telephone experts appear to do not understand what we are discussing and they need to go research and hit us up.

Pros

Single use insight on versatile and the PC where same customer is utilized on both the gadgets.

Same expansion utilized in 2 or 3 devises or telephones to get reachable constantly

Portable customer helps in portability where inside office we are accessible any place we go.

Telephone look and Display is wide and acceptable. Likewise the Phone is vigorous to be utilized..

Cons

Need Easy visit highlight on the Avaya Client introduced on the Laptop

Wish to have Desktop offering accessible to the customer like we have in Skype

Need document sharing element on the Avaya customer

Ashley
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this Phone System

Reviewed on 2024/07/10

Pros

I love that it is easy to update and use. My team is able to onboard new members with minimal training

Cons

Some items can be alittle old school but, in this case it makes the platform easier to use

Giacomo
Overall rating
  • Industry: Facilities Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Avaya Experience Platform Has Reliable Features

Reviewed on 2024/04/17

Pros

I like the effective features of Avaya Experience Platform.
Avaya Experience Platform is a reliable contact center.

Cons

I do not see any issues when using Avaya Experience Platform.

Mario
Overall rating
  • Industry: Fine Art
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Meetsa our requirements

Reviewed on 2024/01/30

Pros

The setup and operation were painless. Analytics are not something we rely on, but they are nice to have access to.

Cons

The support is easily available, but sometimes more complex questions require a lot of details before the support agent can fully understand. Then they have to research and find a solution, but they always do.

Ronalen
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best for call center working management

Reviewed on 2023/11/03

It's really excellent. It's effective and efficient to use.

It's really excellent. It's effective and efficient to use.

Pros

I like this software because it's the best choice for call center company it's really great. You can actually track your call, record calls for quality purposes. Since working we really use it in daily basis.

Cons

So far I really like this software. But I think it's a bit expensive but it's really worth the price especially for call center companies.

Jamie
Overall rating
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Awesome

Reviewed on 2023/04/06

Pros

It's easy to log in and it's simple to understand to use. Simple transfer as well

Cons

I don't have anything negative to say about avaya.

Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Call Recording Masterpiece

Reviewed on 2023/02/14

Pros

Call recording, real time monitoring and reporting are top-shelf. We track complete customer experience to the greatest detail.

Cons

Nothing I can see that stood out as a negative.

Mark Jill
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AVAYA keeps your business Going.

Reviewed on 2023/01/14

Pros

The software is very easy to use. There's no need to use the telephone since it is directly going to the software. Transferring calls, holding, or whatever features are just a click away on the pc.

Cons

Actually, there's nothing to not like about the AVAYA. As a long running company like AVAYA, they always strive to be the best and cater what their clients' needs are.

Dario
Overall rating
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Avaya ,una garanzia

Reviewed on 2023/03/22

Il top nel mercato per quel che concerne il Call Center

Il top nel mercato per quel che concerne il Call Center

Pros

Scalabilità,flessibilità.Affidabilità. Alte prestazioni

Cons

L'inconveniente di questo brand è sicuramente il prezzo .

Alternatives Considered

Reasons for Choosing Avaya Experience Platform

Qualità

Reasons for Switching to Avaya Experience Platform

Qualità del prodotto