Oracle B2C Service Reviews

I perceive a good experience by the customers, as a user in back end the personalized tools are so powerful, the metrics that the program gives in order to pursue objectives are very complete. And finally automation through the process sincerely gives you a good experience like a user.

Sometimes is difficult when you try to update a tool, because takes long time doing that, is not in general but yes through certain features

I enjoyed the chat feature that allows our team to easily view when a chat is coming through. I also enjoyed the filtering options for each specific queue to where you can view the oldest to newest and have each queue on a different tab. This helps in organization within the different working queues.

I do not like that RightNow cannot seem to handle large volume of transactions. I have to restart the application after a few tickets worked.

It's very easy to navigate. The instant help that I get everytime I use this software is really great.

Nothing, so far. I really like all of its features.

It is easy to utilize and is adaptable. The training documents are accessible so any new client can become accustomed to it by utilizing the product for at some point. The visit highlight truly assists with expanding collaboration. It tends to be modified to meet all business needs. Its viable blend offers clients web encounters and substance entry, so that contact and information on the client is a lot quicker and complete.

The disadvantage of this product is it can get jumbled and drawn-out to peruse. The system runs slow sometimes.

This is very fantastic and easy to use software.it has customization ability as well as in built reporting functionality.servise cloud solution for customer support is very good feature.

The cons that I think is mobile version.

The system can be almost endlessly customised to meet the business need

The interface feels quite outdated and navigation can be rather counteractive

I use this as part of my role as a CSR. When first starting out, you will appreciate how simple this product is to use. Everything is self explanatory and almost impossible to break. I use it daily to create notes and incidents for my job. It has a great spelling function and lots of tools to ensure ease of use.

There are some glitches in the program that won’t allow me to login without following a certain sequence, if I don’t log in this order I have to reboot my system. I’m not sure if this is a company issue or software issue but it worth mentioning. Also, I feel that the programs run slower if mass people are logged on. It’s. It as easily integrated as some other programs.

This cloud product is great for our customer support. We have used the live chat feature for several years. It is very easy to learn and use. When our customers have a question, ti is a great way for them to communicate with us through chat - right now. We get hundreds of chats a day.

I myself have not had any issues with this software and we use it 6 days a week.

It is easy to use and easy to open new windows and view different information. Typically the load time is pretty quick.

It freezes up often and then I lose all my progress. There is a lack of easily customizable features, like adding a secondary contact for a ticket.

This software has wonderful reports that help the company to analyze the numbers and improve your results. It is a powerful tool to a global corporate and integrate accounting systems. Tax systems from other countries are also integrated to Oracle according each tax countries' rules.

Due to a huge opportunities to have a report from the system it could become a little bit complex using the first time.

Standout features: creating hotkeys and easy to find related incidents.

Nothing to report, for a desktop based system in a predominantly web clients field it does its job exceptionally fast and convenient.

It is very easy to use and flxible. The training documents are available so any new user can get used to it by using the softwre for sometime.

The chat feature really helps to increase team work. It can be costomized to meet all business needs.

Interface needs inporvement as it seems a bit outdated for me. Oracle needs to think of improving its features.

Incident Management, Staff Account, Contact Management, Marketing Campaign etc

RightNow Agent Console do not have mobile version but they have Mobile version for customer portal

Did the job and has many functions and capabilities.

Not user friendly or intuitive by design; uses a lot of system resources; many glitches.

Oracle RightNow, has an integrated channel for customer services. Its effective combination offers customers web experiences and content portal, so that contact and knowledge of the customer is much faster and complete. Effective product of Oracle.

The control panel is not very intuitive and allows very few modifications and adaptations.
The user support is the same as other Oracle products. It leaves a lot to talk about.

We sue this software to track user data, create cases, and order parts. Over all it works well with our other systems and has integrated nicely into our system.

There are occasional glitches and errors, but overall they tend to correct themselves.

This software is great for keeping track of advice given to students. It allows employees to be on the same page all over an institution.

The downside of this software is it can become cluttered and tedious to read. The system also tends to run slow.

Love how intuitive it is, great for medium sized teams trying to distribute cases evenly and stay on the same page with previous contacts

Have to click in to see any flags on particular users