BILL Accounts Payable & Receivable

4.2 (534)
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BILL, a leader in financial automation software for small an

Overall rating

4.2 /5
(534)
Value for Money
3.9/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support
3.8/5
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534 Reviews

Ravi
Ravi
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A good product for small companies with lots to track

Reviewed on 2023/09/11

We continue to use it for the controls and time savings, the support is some of the worst I've ever...

We continue to use it for the controls and time savings, the support is some of the worst I've ever experienced though.

Pros

This product is great for companies that need to pay large swaths of invoices, keep track of them, and cut time spent in quickbooks doing bookkeeping for AP.

Cons

This product is more expensive if you run under 20 payments/month that something like a milio (built into to quickbooks online).

Response from BILL

Thank you Ravi for providing feedback. We appreciate hearing that our software works for paying large groups of invoices, tracking them and is integrating well with QuickBooks for you. We apologize for any frustration reaching out to support has caused. If you need assistance, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Shira
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great accounting tool for business

Reviewed on 2024/08/01

Easy way to upload vendor invoices and approve for payment.

Easy way to upload vendor invoices and approve for payment.

Pros

Easy uploads and tagging project names and codes and who can sign for approval.

Cons

Hard to search for already approved invoices in your history.

Response from BILL

Shira, thank you for your five-star review of BILL! We are thrilled that you find it easy to upload and tag project names, codes and who can sign for approvals. Our apologies for any difficulties you may have had in locating already approved invoices. If you go to all bills under the bill page, you can filter by approved bills. Please continue to provide feedback as we are always working hard to improve our software.

Jacquie
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Mixed Feelings

Reviewed on 2023/11/13

Overall, I have found that their customer service is good which is important when needed. Our other...

Overall, I have found that their customer service is good which is important when needed. Our other product, Xero, has ZERO customer service. If I had to decide between these two products mentioned here, I would definitely pick BILL.

Pros

This is easy on the eyes and very user friendly which important to me.

Cons

Our company has this integrated with Xero and I do not feel they work well together without duplication.

Response from BILL

Thank you Jacquie for reaching out and providing feedback. We are happy to hear that our software is easy on the eyes and user friendly. We are sorry about any frustration caused by integrating with Xero. Please feel to reach out to our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email if you need any help with your sync concerns.

Kristen
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use!

Reviewed on 2025/01/06

BILL allows me to easily create, send, manage invoices.

BILL allows me to easily create, send, manage invoices.

Pros

I am able to easily create and manage invoices.

Cons

Sometimes it is not readily apparent how to edit items.

Response from BILL

Thank you, Kristen, for your phenomenal review of BILL! We are absolutely thrilled that our software has made it easy for you to create and manage invoices. We are sorry to hear that you have had some difficulties with discovering how to edit items and have passed that on to our team. We always want to hear what works and what will make your experience better.

Andrea
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Creates AP efficiencies, but difficulty in 3-way match processing

Reviewed on 2024/06/14

Pros

It's very easy to use, and eliminates paper checks and manual processing of wires and ACH payments.

Cons

The cost, the setup/implementation into our ERP system (Netsuite), and we had difficulty processing inventory prepayments and three-way match transactions.

Response from BILL

Thank you for your valuable feedback, Andrea! We are happy that you find BILL easy to use as well as eliminating the need for paper checks and manual processing of wires, ACH payments. We apologize for the difficulty you have had processing inventory prepayments and with three-way match transactions. We passed on your feedback on cost as well as setup/implementation to our team. Please continue to provide feedback as we are always working hard to improve our software.

Peggy
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Bill can help you streamline your day to day accounting needs

Reviewed on 2024/10/31

Very easy to use and was a breeze to set up

Very easy to use and was a breeze to set up

Pros

There is an option for them to email the customer to let them know you have received the invoice.

Cons

The emails come from "Bill" which some customers then assume it is spam. I think it should reference accounting in their title.

Response from BILL

Peggy, thank you for reaching out with your valuable feedback on BILL ! We love that you find the option to let customer know about receipt of invoice useful and that you find our platform easy to set up and use. We appreciate you sharing the feedback on emails sent by BILL to your customers and have passed that on to our team. Please continue to provide feedback as we are always working hard to improve our software.

alton
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bill is the real deal

Reviewed on 2024/09/23

Pros

The Bill software is user friendly and set up took only a few minutes. I like that my business has the options of either paying by ach or credit card. In addition to processing payments, one can also send invoices.

Cons

This is not a complaint. The first couple of payments make take a couple of days to process, simply as a fraud prevention measure. After that though, payments are almost instant.

Response from BILL

Alton, thank you for your phenomenal review of BILL! We are delighted that you find our software easy to use with setup only taking a few minutes, that your organization can pay by ACH or credit card and that in addition to processing payments, you can also send invoices. We always want to hear what works and what will make your experience better so please continue to provide feedback as we are always working hard to improve our software.

Kirk
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pro Bill User

Reviewed on 2024/11/04

I am an employee and use this to help the finance team. Before using BILL we would have to hand...

I am an employee and use this to help the finance team. Before using BILL we would have to hand receipts and purchase orders directly to someone in finance. It was inefficient and many employees would forget. Now i can do it at the time of purchase.

Pros

It is so easy for employees to use and upload their receipts.

Cons

There isn't anything I do not like. I like everything about it.

Response from BILL

Kirk, thank you for your spectacular review of BILL ! We are thrilled to hear that you find our platform easy to use and upload receipts. Also we are pleased to know about the role our software played to change the manual receipt handling process for you. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

Randall
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

BILL IS AWESOME!

Reviewed on 2024/10/16

BILL is very accurate, never ran into any troubles.

BILL is very accurate, never ran into any troubles.

Pros

We have been using BILL for a bit and have had no issues.

Cons

Haven't ran into any! This system is very dependable!

Response from BILL

Thank you for your glowing review, Randall! We love that you have been able to use BILL with no issues. Customer feedback is valuable to us as we like to hear about what is working well for our customers and what if anything needs improved.

Dylan
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great, User-Friendly Program

Reviewed on 2024/10/31

Bill has made it simple to file for reimbursement for personal expenses during work trips. It's a...

Bill has made it simple to file for reimbursement for personal expenses during work trips. It's a no-nonsense way to receive payments.

Pros

Bill makes it easy to file for reimbursement and track personal expenses.

Cons

I don't have much of anything to complain about with Bill!

Response from BILL

Thank you for your wonderful review, Dylan! We love that BILL is making it easy for you to file reimbursement and track personal expenses. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

Craig
Craig
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bill.com is the slowest invoicing and funding provider of them all.

Reviewed on 2023/07/12

Worst ever. It takes a minimum of 45 minutes for an answer from chat support. It doesn't feel...

Worst ever. It takes a minimum of 45 minutes for an answer from chat support. It doesn't feel like anyone really cares about our time.

Pros

Bill.com is secure and it integrates with most accounting platforms.

Cons

The customer (not us) has a lot of control in scheduling the payment amount and date. The customer can also change the scheduled date even after it looks like its been paid. Whereas from our shoes we need to know we have been paid before we ship the product. After the invoice shows as paid the funding takes 7-8 business days or longer by ACH. This just isn't competitive. Its obvious that in addition to the 79 fee for use of the software that most of their revenue is generated by float on both our receivables and our payables. We don't want anyone to wait. It's important that all parties get paid as immediate as possible.

Alternatives Considered

FreshBooks and Melio

Reasons for Choosing BILL Accounts Payable & Receivable

We hoped to have faster funding and some sort of chargeback protection.

Switched From

QuickBooks Online

Reasons for Switching to BILL Accounts Payable & Receivable

Brandname

Response from BILL

Thank you for your feedback, Craig! I'm sorry to hear that you had a frustrating experience with receiving payments. If you still need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email with our customer support team. We are here to help and want to assist you promptly.

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My 2 years experience with Bill.com

Reviewed on 2023/09/30

Pros

- We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors.

Cons

- Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review.

Response from BILL

Thank you for your valuable feedback on your experience with our BILL software! We are thrilled that you are finding our IVA useful and that it is easy to enter bills, track them and apply payments to partially paid bills. Also that the availability of payment methods and reports is handy. We are sorry for any frustrations caused by lack of details on some sync errors and connecting vendors with E-payments or wire payments. You are able to request a call/email/chat with our customer support by going to our website: https://help.bill.com/hc/en-us

Jennifer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AP made easier

Reviewed on 2023/12/21

Over all I love using BILL daily for AP processing.

Over all I love using BILL daily for AP processing.

Pros

The interface of BILL is easy to navigate and user-friendly compared to QB.

Cons

I occasionally get frustrated with the AI auto-populating feature while processing invoices.

Response from BILL

Thank you Jennifer for your five star review of our software! We love that you find our interface easy to navigate and user-friendly. We are sorry for any frustrations caused by our IVA system when processing invoices. We appreciate all feedback as we are always trying to improve our customer's experience with our software.

Maria
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fast and convenient way to submit invoices and get paid

Reviewed on 2023/11/16

Overall my experience with Bill has been great! I love it.

Overall my experience with Bill has been great! I love it.

Pros

That there are no lost or forgotten invoices anymore. Bill.com reminds my clients that they have outstanding invoices.

Cons

It was a bit difficult to set up my account initially. The first invoice payment wasn't coming through for several weeks. Almost made me give up. But then whatever problem there was got resolved and it has worked for me since.

Response from BILL

Thank you Maria for your five star review of our software. We are thrilled that BILL is assisting you with keeping track of your invoices and keeps your customers up-to-date as well. We apologize for any frustration that may have occurred while setting up your account and we are glad to know that everything is on track now. If you need any help going forward, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Ashlyn
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

The best choice for your business!

Reviewed on 2024/02/29

Pros

The simplicity of BILL makes it worth it all! All of the features allow for many things to be done through one source. The customer service has been very helpful every time that I have needed assistance!

Cons

I personally have not had any issues while using BILL so far and I do not see that changing!

Response from BILL

Thank you, Ashlyn, for your five star review of our software! We are thrilled that you enjoy the simplicity of BILL with our features being beneficial and that customer service has been helpful every time you needed them. Please continue to provide us with your feedback as we're always working hard to improve the software for our users.

Verified Reviewer
Overall rating
  • Industry: Wireless
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Billing and invoicing solution

Reviewed on 2023/11/18

Pros

It's the perfect match for managing the invoicing, getting paid faster and translating all this documentation to natively integrate it with the accounting program.

Cons

The pricing that is user based and not account based which makes it quite expensive if more than one person has to use it

Response from BILL

Thank you for your valuable feedback on our software! We appreciate hearing that it is a perfect match for managing invoicing, getting paid faster, and integrating with your accounting software. We also appreciate your concern about the cost, and we will pass that on to our marketing team. Thank you again for your feedback!

Jason
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bill.com helped to streamline our process

Reviewed on 2023/10/26

My experience has been excellent and I would highly recommend Bill.com.

My experience has been excellent and I would highly recommend Bill.com.

Pros

The features that I like are ease of use and ease of approvals within our organization. I also like the ability for the software to learn from invoices and apply that learning to coding future invoices.

Cons

The one feature that I would add is the ability to utilize humans to analyze very large and complex bills.

Response from BILL

Thank you Jason for your five star review! We love to hear that you find our software and approvals easy to use. We also are happy that our software learning capability is appreciated. On your BILL overview page at the bottom, you can click on leave feedback and do a features request anytime you think of something that you would like to see or need. Thank you for your recommendation!

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Decent product, but not my favorite

Reviewed on 2024/05/31

Overall, BILL does what I need it to do. Not much in terms of bells and whistles.

Overall, BILL does what I need it to do. Not much in terms of bells and whistles.

Pros

I like how easy it is to bill clients using BILL.

Cons

It's a bit old fashioned. I think it's a little harder to navigate and the UX could use an update.

Response from BILL

Thank you for your feedback on our BILL software. We are happy to hear that you find it easy to bill clients using BILL. We are sorry to hear that you have had difficulties navigating through our software and that you find our UX needs an update. We have passed that on to our product team. Please continue to provide feedback as we are always working hard to improve our software.

Melissa
Melissa
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Easy for both AP and AR

Reviewed on 2023/11/28

Pros

Widely used by a lot of clients for both billing and processing payments. Once approved payments were received quickly.

Cons

There were a lot of steps to getting a submitted invoices approved for payment.

Response from BILL

Melissa, thank you for reaching out and providing feedback. We are glad to hear that our software is being used by a lot of clients for billing and processing payments. Also that payments are being received quickly. We apologize for any frustration caused by the amount of steps to submit an invoice approved for payment. If you need any assistance, please go to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Eugene
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bill.com is a scam

Reviewed on 2023/12/26

This company is a scam. I have, in writing, confirmation of my credit limit, statement credit and...

This company is a scam. I have, in writing, confirmation of my credit limit, statement credit and monthly rewards. Even with confirmation in writing for months now, my credit limit was reduced with no notification and on time payments since inception.

Pros

It works when it wants to and when it does, it's fine. This shouldn't be complicated. It is a credit card.

Cons

Auto payments drafted from my account monthly which is fine. I usually pay all of my credit cards earlier than the due date anyways.

Response from BILL

Thank you Eugene for your feedback. We are glad the auto-payment being drafted monthly works. We are sorry for any frustrations caused by issues with your credit limit. Please reach out directly to our customer service at 1(435)731-5078.

Steven
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

High recommendation to use BILL!

Reviewed on 2024/06/08

Pros

The ease of use and transparency of BILL is second to none. Highly recommend this software for your companies needs!!

Cons

At the moment there aren't any cons. This has been a great experience.

Response from BILL

Steven, thank you for your fabulous review of BILL! We are thrilled that you are enjoying the ease of use and transparency of our software. We appreciate your recommendation. We always want to hear what works and what will make your experience better.

Lizbeth
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

UOA review

Reviewed on 2023/08/31

Pros

Electronic payments. USPS had become very unreliable with mailing physical checks.

Cons

No 100% user friendly. Some functions are not easy to find.

Response from BILL

Lizbeth, thank you for your valuable feedback! We are glad to hear that electronic payments are working for you. We apologize for any frustration you may have experienced while navigating our website. If you need any assistance, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email.

Christal
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bill.com Makes Great Addition to Bookkeeping Tech Stack

Reviewed on 2023/09/26

Pros

User friendly and easy setup. Paying bills made more efficient.

Cons

Slightly expensive for small businesses.

Response from BILL

Thank you for providing feedback on our service, Christal! We are thrilled to hear that our software is easy to use and set up, and that it has made paying bills more efficient for your company. We appreciate you letting us know about your concern regarding cost, and we will pass that along to our team. Thank you for your valuable feedback.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bill.com saves us hours each week!

Reviewed on 2023/03/29

overall, we are thankful it was recommended to us bc it saves time and helps with record keeping

overall, we are thankful it was recommended to us bc it saves time and helps with record keeping

Pros

The automation of bill payments, invoicing from staff for reimbursements, direct deposit options, and that we no longer print any checks ourselves, this along has saved us hours each month. Also, keeps track of all payments for tax purposes.

Cons

Sometimes it syncs with QB but there are errors. Bill.com no longer syncs with Expensify, which adds another layer of work for us if reimbursements are in Expensify.

Alternatives Considered

Expensify and QuickBooks Online

Reasons for Switching to BILL Accounts Payable & Receivable

Cost, set up and synch with other systems

Response from BILL

We appreciate you taking the time to share your feedback with us. We are pleased that customers like you have an amazing experience with BILL.

Colleen
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst Experience with Any Bill Payment Provider

Reviewed on 2023/04/12

Pros

We did not have any good experience with Bill.

Cons

Bill.com was been the worst payment provider our business has ever worked with. The customer service email disregards everything that you say, they do not allow you to call in with any questions or concerns. The company withheld funds for work we had performed for over 4 weeks without cause. This is a very shady and untrustworthy enterprise!

Response from BILL

We're sorry to hear about this experience with our app, Colleen. We'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!